Customer Service Manager
Resume:
LUCIA NEAL
Full time job
Lawton, OK *****
**********@*****.***
Goal oriented and driven to succeed
#readytowork
Authorized to work in the US for any employer
Housekeeping
Bridge club
December 2019 to Present
Clean entire building report maintenance if needed. Houseke
Rainwater - Lawton, OK
May 2018 to Present
Clean at customer's request
Assistant Manager
Ezgo - Lawton, OK
April 2014 to May 2020
Responsibilities
Run register, customer service, stock rotate and order freight. Help train new hires and shift lead when needed. Accomplishments
I have gained several regulars and kept theft to a minimum. I have stopped a theft ring twice from getting away with theft from our store's
Skills Used
Cashier experience, customer service. Calculator, computer skills and maintain a clean safe work environment Cashier/Customer Service retail sales
JCPenney - Lawton, OK
April 2015 to December 2016
Cash handling customer service
Cashier/Customer Service
Walmart - Lawton, OK
August 2010 to December 2013
WORK EXPERIENCE
Cashier customer service cash handling stocking
Cashier
Braums - Lawton, OK
August 2010 to October 2013
ran register, customer service, handled in store complaints, stocked and rotated merchandise bad pulled expired ir discontinued items off of shelfs Helped order truck count in merchandise and put it away. Helped kept theft to a minimum• Opened the store
• Welcomed customers and guests
• Assisted with customer inquiries
• Helped customers and guests find what they are looking for
• Handled customer and guest complaints and concerns
• Handled returns and exchanges
• Handled cash and credit transactions
• Counted cash drawers
• Stocked merchandise
Supervisor
Stage Stores - Altus, OK
April 2007 to March 2010
- Put out freight and do mark downs.Assist customers with transactions and customer complaints.
- Run register and put up stock.
- Conducted inventories.
- Mark down prices and set sales.
-stopped theft
- made deposits and was a key holder• 7 years of supervisory experience
• Reported to general manager
• Regularly supervised a crew of 8 associates
• Managed daily bookkeeping
• Reconciled annual fiscal reports and managed budget
• Managed day to day operations, sales, and maintenance
• Created work schedules
• Opened and closed store
• Counted nightly cash, register, and sales totals
• Inventory management
• Oversaw training
• Advised clients on sales and discounts
• Demonstrated excellent people skills in both client and employee relationships Gas Station Attendant/Cashier
Conoco - Altus, OK
October 1997 to January 2010
- Open, ran and closed register.
- Perform customer Service.
- Stocked and marked merchandise.
- Cleaned and maintained area after shift
Helped do inventory
Assistant Manager
Check N Go - Altus, OK
December 2006 to January 2008
• Collections via bank and Ach
• Verified bank and employment
• Collected cash payments and verified new loans
• Conducted end of day cash count and night deposits. Deli Food Worker
Walmart
October 2003 to September 2006
altus, OK
- Customer orders and over the phone orders.
- Cooked and cut and weighed foods for sale.
- Order supplies and foods for orders and next weeks business needs.
- Prep food.
- Cleaned and maintained a clean environment.
Housekeeping manager
Microtel Inn & Suites - Altus, OK
April 2002 to September 2006
Made schedule cleaned rooms assigned rooms requested maintenance helped with guests room complaints communicated with manager's and owner's on hotel needs
Cashier
United Supermarkets - Altus, OK
December 1997 to January 2003
Received payment by cash, check, credit cards, vouchers, or automatic debits.
- Issued receipts, refunds, credits, or change due to customers. Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greeted customers entering establishments.
- Maintained clean and orderly checkout areas.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Issue trading stamps, and redeem food stamps and coupons.
- Resolved customer complaints.
- Answered customers' questions, and provide information on procedures or policies. Cashed checks for customers.
Gas Station Attendant
Loves Country Store - Altus, OK
January 1996 to October 1997
- Ran, opened and closed register.
- Customer service.
- Marked and stocked merchandise.
- Kept the store clean.
Cashier/Customer Service
Snak Shak - Sulphur, OK
January 1995 to November 1995
Stocked. Cash handling
Housekeeping
Motel 6/ Knights Inn - Sulphur, OK
January 1995 to November 1995
Cleaned rooms and lobby
Line worker
Tyson Foods Incorporated - Savannah, GA
February 1992 to October 1993
Packed chicken
Cook/Prep
Captain D's Seafood Restaurant - Savannah, GA
April 1991 to October 1993
Stocked prepped cooked and cleaned
Dishwasher
Hotel Sonnenhuegel - Bad kissingen
April 1990 to December 1991
Washed pots and dishes and cleaned kitchen for closing Cashie
McDonald's - Wuerzburg
February 1988 to 1990
Line cook
Ged
Würzburg
Customer Service Representative (10+ years)
Assistant manager for 5 years (5 years)
Housekeeping Management (1 year)
Housekeeping (4 years)
Bilingual
Call Center
Customer Service (10+ years)
Customer Care (10+ years)
CSR (10+ years)
Customer Support (10+ years)
ACH
EDUCATION
SKILLS
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Accounts Payable (3 years)
Translation
Supervising Experience (5 years)
Merchandising (3 years)
Payroll
Accounts Receivable
Office Management
Management
Cleaning Experience
Freight Experience (4 years)
Driving
Delivery Driver Experience
Food Service
Manager
February 2004 to November 2005
I was a manager of a new hotel in the housekeeping dept. I assigned rooms and made schedules and did housekeeping payroll hour's
Driver's License
April 2020 to December 2021
Customer Focus & Orientation — Proficient
June 2019
Responding to customer situations with sensitivity. Full results: Proficient
Sales Skills: Influence & Negotiation — Proficient June 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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CERTIFICATIONS AND LICENSES
ASSESSMENTS
Excellent ablility to greet customers and ascertain what each customer wants or needs.
• Able to recommend, select, and help locate or obtain merchandise based on customer
needs and desires.
• Always maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. ADDITIONAL INFORMATION
Contact this candidate