Major Williams Email: adgxvk@r.postjobfree.com

Phone: 623-***-****

To Whom it May Concern:

My background in development, process improvement, management & technology consulting and leadership. Has prepared me to lead technology and process improvement efforts of an organization. I have experience in building effective teams in both technology and business units to meet and exceed the needs of the organization.

There are two questions I use when evaluating potential new positions. Will I add value to the organization?

Will I learn from the organization?

As a continuous leaner, I am always looking to grow knowledge, experience, and leadership abilities. In addition, I must be able to add value with my existing skill set. After reviewing the job description and company information available, I believe this This opportunity meets both criteria. As a strong believer in servant leadership. A leader’s responsibility is to select the right people, give them the right tools, and help them realize their full potential. Over the last 10 years, I have worked to develop my ability to lead people. Furthermore, my experience in implementing process improvement programs and information systems from concept to completion provides experience in taking on complex projects and seeing them through to the end.

I have spent a career translating complex technical issues into its simplest form. This enables clear communication through all levels of the organization. In addition, provides clear objectives and tasks to accomplish project goals.

In my current position, we have expanded our use of technology, improved the performance of the technology team while maintaining cost averaging 1% less than industry standards. In addition, I have overseen the conversion of our operations to support a remote workforce. We were able to implement our plan and have 80% of staff able to work remotely converted within 48 hours and the remainder of the staff within 7 days. Created and implement the company cybersecurity program. Oversee the implementation of an ERP system and complete network reconfiguration.

In addition, responsible for leading the Lean Manufacturing efforts of the organization giving me experience leading companywide improvement efforts and collaborating with everyone from front line worker to executives of the company.

I believe my background is the right fit for this position and look forward to hearing from you soon. Sincerely,

Major Williams

Major Williams Email: adgxvk@r.postjobfree.com

Phone: 623-***-****

Technology & Leadership Experience

Business Technology leader with 21 years of experience in technology design, implementation, support and Leadership. Experienced in multiple industries including state governments, healthcare, distribution, warehousing, utility, retail, agriculture, and manufacturing. Recognized as a strategic planner, critical thinker, consensus builder, team builder and solution implementer.

Areas of Expertise

Leadership – Change Management – Business Transformation – Agile Methodologies – Strategic Planning – Roadmap Development – Cybersecurity – Standard Operating Procedures – Risk Assessment – Software Development – Software Development Life Cycle management – Vendor Management – Process Improvements – Digital Transformation – Project Management – Lean Manufacturing – Business Analysis Professional Experience

Farmers Investment Co. 2015 – Present Director of Technology Tasked improving the overall performance of the IT department to support ongoing business operations. Improve outside vendor utilization and implement a cybersecurity program. Results:

Developed and implemented the cybersecurity program for organization by raising the security posture using a defense in depth principles. Implemented a security awareness program to increase the awareness of security threats and reduce the risk of human caused incidents. Developed an enterprise wide cybersecurity contest to reinforce good cybersecurity practices throughout the company. Developed and implemented the network improvement project to enhance the reliability and throughput of the network. Implemented a hybrid infrastructure utilizing on premise and cloud-based technology. Improving internal communication speeds by 86% with the ability to improve bot 1600% with the installation of a Fiber Optic communication backbone. While maintaining a budget below the industry averaging by 1%. This improvement resulted in improved performance of information workers, increased data availability and improved reliability of information systems.

Implemented companywide technology training program to increase the use of technology and improve overall performance of the company. Resulting in increasing the use of Technology within the company by 53%. Optimized budget to reduce wasteful spending and implemented value added investment to align technology to support company objectives. Including managing and negotiating vendor contracts to obtain win/win outcomes for both parties. While reducing cost by 25% on average with outside vendors and improving service quality. Staffed and trained technology department to meet the demands of the organization and provide adequate problem resolution in a timely manner. Reducing issue queue by 35% and average ticket resolution by 7 days. Implemented new ERP system, with Agile Project management methodologies. Reducing cost of implementation and providing real time information on operating performance. Developed a Technology roadmap to guide technology investment to align with Corporate goals and objectives. Additional Achievements:

Implemented and Lead Lean manufacturing initiatives for the entire organization. Resulting in eliminating waste in various areas of the organization.

Major Williams Email: adgxvk@r.postjobfree.com

Phone: 623-***-****

Established and manage day to day activities for newly created departments to fill operating gaps including the Document Control and Corporate Receiving departments. Including staffing, establish new policies and procedures for the department. Ensure the new department is integrated within the company structure. Established and oversee the Purchase order process for the organization. Kukura Business Solutions CEO\Owner 2008 – 2015

Implemented and designed the company’s strategy, sales and operations model. Implemented and oversaw the company software development process. Performed outsourced CIO services to support small to midsize companies. Provided consulting services to companies in various industry including Healthcare, Manufacturing, Professional Service and Food Manufacturing.

Implemented HIPPA Transaction and Code Set solutions for health plans to comply with HIPAA regulations. Designed, Implemented and supported custom software and reports to meet the specific needs of customers. Consulting services included strategic planning, process efficiency, and ERP implementations. JR2 business Solutions Founder and COO 2002 – 2008 Built Company from ground up including developing policy, standards, business model, and strategic direction. Lead software developer and architect of software development projects. Tier Technologies Senior Consultant 1999 – 2002

Obtained a promotion each year from Associate consultant to senior consultant Lead development teams on various internal and state government projects Configuration manager responsible for managing the various development environments and installing software in production environment.

HIPAA Consultant responsible for accessing existing health plan’s technology infrastructure for compliance with HIPAA Security and Transaction and Code set rules. Education

BS in Computer Information Systems Tarleton State University MS in Cybersecurity Grand Canyon University

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