Social Media Front Office

Location:

San Clemente, CA

Posted:

October 13, 2020

Contact this candidate

Resume:

SARAH HEWITT

adgxuq@r.postjobfree.com

909-***-****

Qualification Summary:

Great experience with Mac computers, including Microsoft Word, Power Point, Outlook, Excel, Google Docs, and social media platforms.

Four years of communication and engagement skills studies, while working in a customer service environment for 10 years. Almost 3 years of luxury hotel/guest experience as well.

Efficient working within a team, and taking on the leadership role. Good at time management, problem solving, proactive communication, and organization.

Education:

Citrus Community College 2011-2012

Glendora, California

Northern Arizona University 2012-2015

Flagstaff, Arizona

B.S. major in Communication Studies, Minor in Cinema Studies

GPA 3.3 - Dean’s List 2012-2015

Work History:

Fashion Island Hotel (Irvine Company), Newport Beach, CA Sept. 2019-March 2020

Island Club Ambassador (Concierge) – I was part of our concierge team and also supervised our private lounge called the Island Club for our VIP guests. I would respond to all guest needs and requests in a timely and professional manner, and would obtain information from guests in need of assistance in providing personalized service for them. My goal was to develop and maintain a comprehensive knowledge of the local area. My task was to be able to provide hotel guests with information regarding location, cost, and hours of operation of local services, facilities, and other points of interest. Also to actively promote guest use of our hotel services and facilities, as well. Unfortunately my hotel had to close because of the Covid-19 pandemic.

Marriott Newport Coast Villas, Newport Coast, CA April 2018- Sept. 2019

Activities Coordinator - Accurate and timely facilitation of all assigned activities to create unforgettable moments for our guests. This includes setup, breakdown and monitoring inventory of all necessary supplies. In addition, the tracking of guest rentals and performing safety and park checks. Our department help create the fun experience for all ages while vacationing at our property. Our goal is to create an exciting, and enjoyable environment for our guests so they can cherish these memories with their families and never forget, as well.

Hilton Anaheim Hotel, Anaheim, CA Oct. 2017-Feb. 2018

Position: Front Lobby Ambassador (Front Office Department)- Providing welcoming customer service while assisting our guests in our main lobby with their questions/requests in person or through our online system called Kipsu. Checking in guests when the Front Desk was busy, and sending amenities to our guests for their special celebration or to make it right for them during their stay. I also had the task of assisting at the convention events that were held in our conference rooms by some of our important business groups for our Events department. Our goal is to make sure our all of our guests feel welcomed, taken care of, and know we appreciate their loyalty at our hotel.

Angels Baseball, Anaheim, California Mar. 2017-Oct. 2017

Position: Premium Seating Concierge (Premium Seating/Guest Relations Department)- Providing the customer with an exceptional experience and with the highest level of responsiveness and service. Attend to the client’s event needs, including but not limited to restaurant reservations, ticket reprints, additional ticket requests, suite catering, etc. Maintain a work environment of cleanliness and organization. Acknowledge and greet all guests with utmost courtesy, urgency, and warmth.

Skills:

Effective at researching and organizing tasks

A lot of experience in mediation and conflict resolutions

Enjoys working with the public

Reliable with a positive go-getter attitude

Always willing to learn and be challenged more as well

References:

Erika Kenneth

Guest Relations Supervisor at Fashion Island Hotel

690 Newport Center Drive, Newport Beach, CA 92660

562-***-****

Jessica Knight