Customer Service Sales

B R U N O A L M E I D A

** ***** *** ********, **, Brazil Global mobility

55+15-322*-****-**+15 9 9152 1416 *****.*******.**@*****.*** www.linkedin.com/in/babr bruno.almeida.mg EXPERIENCE IN SECTORS & MARKETS: Energy & Automation Healthcare Consumer Electronics Automotive. MAIN ROLES & RESPONSIBILITIES: Head of Supply Chain and Operations in Brazil in large global leading industries Full P&L / Customer Service Leader in Brazil in a large global industry Entrepreneurship. CAREER ASPIRATIONS: Senior Leadership Roles in Supply Chain Operations Customer Service Customer Experience. PROFILE

Purpose-driven citizen with 24+ years of professional experience. Senior leadership roles in Operations, Supply Chain, Quality and Customer Service in large global leading industries with proven track record developing winning teams and improving business competitiveness with solid results through Supply Chain Management, Customer Service and Sales & Operations transformations. Lifelong learning believer / practitioner. Experience with multicultural environments having several international assignments over the last 20 years in the USA, Latin America, Europe and Asia. Passionate about innovation and how emerging technologies are changing our world. Customer advocate and results oriented. Strong competencies and previous experience to work with complex and diverse cultures as well as x-functional projects with incremental innovation or disruptive transformation outcomes, business turnaround and acquisition incorporation programs. Expertise with Strategy-to- Execution creation and implementation delivering quantitative and qualitative targets. In addition to my work, I enjoy family time with my wife and daughters as well as outdoor activities including biking, walking and playing tennis. Lifelong learning advocate. Non-professional music practitioner (snare drum and guitar). Astrophysics enthusiast / curious. CAREER HISTORY

ABB 2016_Current

Roles (double hat): Head of Supply Chain Brazil (6 Divisions) & Head of Operations for Low Voltage Electric Motors Motion Business Resp.: Improve local competitiveness and customer experience through a best-in-class quality and operations standards. Build and deploy local SCM and Operations strategies as well as local flight plan and actions for Direct Material, Indirect Materials & Services (IM&S) and Transportation & Logistics (T&L) in addition to ALL ABB Local & Global Initiatives & Programs. Responsible for identifying, selecting, qualifying and continuously developing the best local supply base through the Total Cost of Ownership (TCO), material availability, OTD, CRs and consignment inventory. Develop and retain the best people through IDP with clear and underpinned target-settings as well as support individuals fulfill their potential to grow into the best versions of themselves. Strengthen the culture of health. PHILIPS 2013_2015

Role: Customer Service Leader Brazil Healthcare

Resp.: Leader of the Customer Service Full P&L in Brazil. Responsible for the creation and execution of the local financial, sales and operational commitments as well as the alignment of the strategic plan within both LatAm region and global organizations. Co-responsible, through CS leadership, to make Philips the preferred supplier for doctors, hospitals, opinion leaders and investors in healthcare. Improve local competitiveness and customer experience through a best-in-class quality and operations standards. Strengthen the culture of health. PHILIPS 2011_2013

Role: Head of Supply Chain Brazil Healthcare

Resp.: Responsible for the operations over 7 branches / units in Brazil. Also responsible for all Direct Material / Categories, Indirect Materials & Services (IM&S) and Transportation & Logistics (T&L), ComEx, raw material and finish goods inventories, material planning, material master data for the finished product and BOM, nationalization, physical distribution, warehousing, procurement and strategic sourcing for all product categories. Improve local competitiveness and customer experience through a best-in-class quality and operations standards. Strengthen the culture of health. PHILIPS 2009_2010

Role: Purchasing & Logistics Manager Brazil Healthcare Resp.: Strategy-to-execution programs as well as all product categories/commodities and negotiation such as steel, iron, plastics, electronic, electrical, PCB and others. Manage and create a turnaround program to improve operations, ComEx, inventory, nationalization, physical distribution, warehousing and purchasing processes for 7 branches / units in Brazil. PHILIPS 2005_2009

Role: Purchasing & Logistics Coordinator LatAm “Philips Ambassador” as an “assignment” to improve customer experience Lighting Resp.: Responsible for ImpEx to LatAm (10+ Countries), inventory, materials planning, nationalization, operations & physical distribution, warehousing, purchasing and strategic sourcing for the Philips Lighting Electronics Unit. Responsible for leading change within the operations and improve customer experience of this BU. Volunteered to become "Philips ambassador" where we use the NPS methodology. MAIN PROJECTS & CHALLENGES

*Absolute results or names not disclosed due to TERM of CONFIDENTIALITY agreement. ABB (2018_CURRENT). Major transformation programs (ABB_OS_Jewel* considered as the biggest transformation since the formation of ABB. ShapeShifter* beeing considered not just an incremental innovation but a disruptive initiative) to run our business in Brazil to drive profitable growth and to manage the transformation toward new ABB.

Accomplishments: My role in project Jewel was to deliver the goals of the transformation, create and simplify the processes, integrate new functions and teams, ensure that we continue to improve quality, keep tight control of costs and cash. My role in project ShapeShifter was, together with a narrow team, to complete review operations footprint and support business model within Motion Division in Brazil. PHILIPS (2013_2015). Deliver 15% growth in OiT, 11% in Sales, Improve GM*, EBITA *, CF *, NPS > 50 and improve employee engagement through an EEI Employee Engagement Improvement program. Current was USD 70M/year in sales with 230 direct FTEs, 15 managers, 52 representatives with 200 indirect FTEs, 3000 contracts and 14,000 large equipments. Accomplishments: 23% growth OiT, 15% in Sales, 38% GM improvement, EBITA*, Cashflow* . In operational excellence I led 32 projects (10 Green Belts completed and certified, 12 Continuous Improvement projects completed and 10 in progress). PHILIPS (2012_2013). Acquired company incorporation (legal / fiscal / operations / IT) with physical operations move to another State including renegotiations with governments to obtain the tax benefits and reduced costs with productivity gains in supply chain. Accomplishments: I led one of the four workstreams (Operations) with on-time and on-budget results ensuring the tax / legal and supply chain benefits. There was no interruption in the supply and customer service. The "compliance controls" were also secured. PHILIPS (2012). Major turnaround program led by the CEO for the entire company in Latin America to improve Cashflow*. Program structured into 3 pillars (1-Portfolio Performance 2-Working Capital 3 Cost-Efficiency). Accomplishments: I led one of the 18 workstreams (working capital pillar, inventory workstream within Healthcare) with the result of millions of Euros* in savings and consequent improvement of the Cashflow in the LatAm region. PHILIPS (2011). Challenge to eliminate the level of exposure and reduction of fines by BRL* M / year (legal base IN 386 SRF). Accomplishments: 82% reduction of fines. Exposure could not be eliminated without changing the legislation. I took the initiative to propose, together with the main relevant competitors* through ABIMO class entity, changing the art. 21 of IN SRF 386. The proposal was denied by competitors. I started a legal process to change the law in the ADE level (to benefit the individual applicant). The Government accepted the application, however, changed the art. 21 of IN 386, including paragraph 3, benefiting all qualified companies in the Special Regime (RE). PHILIPS (2009_2011). Lead a Supply Chain and Operations Turnaround in Brazil. Inefficient processes, controls, measurement and management mechanisms absence, high costs, low performance of the providers, high rupture of inventory, high customer dissatisfaction index Accomplishments: Together with the team I created the Management Agenda with clear targets, project roadmap, rhythm and operational mechanism, team restructuring, alignment with the BGs, search for the best market practices. From 2011 we received awards for logistics efficiency as the best importer of medical-hospital-pharmaceutical sector by INFRAERO in VCP airport. I created the FAST LINE program to 55 selected customers to guarantee delivery within <4h. Increase the accuracy of inventories, cost reduction in supply chain, E2E ImpEx and procurement processes review. Regained customer credibility over the last few years after 2011. EDUCATION

2020_2021 Boston University MicroMaster® Program in Digital Leadership (credits eligible to the MSDT Full Master s Degree program)

2020_2020 Harvard University Executive Program, Improving Your Business Through a Culture of Health

2020_2020 MIT Massachusetts Institute of Technology Executive Program, Shaping Work of the Future

2020_2020 University of Maryland Applied Scrum for Agile Project Management

2019_2020 PMI Project Management Institute_LinkedIn Black Belt in L6S / Fundação VANZOLINI Green Belt in L6S

2019_2019 ESPM Escola Superior de Propaganda e Marketing Design Thinking / Innovation

2018_2018 PMI APICS_CSCP Certified Supply Chain Professional (Training/seminar attended in Brno, Czech Republic)

2017_2017 EABS Euro American Business School AEBA Advanced Extension in Business Adm. / High Performance Management

2010_2021 UNIP Universidade Paulista Economic Sciences / Economist

2011_2011 Fundação VANZOLINI Executive Development in Lean Six Sigma

2005_2006 FGV Fundação Getúlio Vargas Executive MBA in Business Administration

2001_2005 FDSM Faculdade de Direito do Sul de Minas Law

1999_2000 FIEMG / SENAI Business Administration Technician

Languages: Portuguese: Native English: Fluent Spanish: Intermediate-advanced German: Beginner Dutch: Beginner. MAIN SOCIAL INCLUSION, CHARITY, VOLUNTEERING & DIVERSITY INITIATIVES

Philanthropist with 20+ years of volunteering work helping 3.000+ people. Together with my wife and daughters, I lead and support several initiatives mostly collecting, donating, preparing and distributing food to homeless people.

Support and collaboration for a cultural program of diversity and social inclusion. BRUNO DE OLIVEIRA COSTA ALMEIDA

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