Senior Client Relations Professional

Dynamic, proven professional with over 10 years industry experience. Strong Client-facing skills with a history of delivering solid results. Thrive under pressure in a fast paced, multi-tasked environment. Track record of over-performance, leading to numerous promotions with increasing responsibilities. Hold a foundation of high integrity, unparalleled work ethic, and extremely passionate about quality of work and 100% customer satisfaction.

Professional Qualifications

Extensive experience in client-facing roles

Well versed in Medical industry terminology

Adaptive to any/all professional environments in numerous industries

Extremely detailed and process oriented

Client and partner acquisition

Highly motivated with a Can-Do attitude

Career Achievements

O’Donnell Vein & Laser 2019 – Present

Physician Liaison

Achievements

Develop annual, quarterly, monthly and seasonal campaigns related to vascular procedures

Foster B2B relationships to build referrals and partnerships within the medical community

Responsible for converting B2B relationships and event attendees to long-term clients

Increase practice exposure by utilizing all marketing avenues to include social media, networking, trade shows and events

Research potential partner relationships for promotion and branding opportunities to present to management and ownership approval

Work with vendor(s)/partners to complete website updates, including the online gallery, social media, digital & print marketing

Evaluate new marketing plans and materials offered by manufacturer and service reps related to vascular procedures

Keep abreast of industry trends and marketing tactics specific to procedure demographics

Work with physician and medical professionals to ensure brand promise and messaging is consistent with results and experience

Track marketing spend and provide quarterly reports to owner demonstrating ROI

Establish a strong understanding of our competitors

The Coordinating Center 2016 – 2019

Health Coach/Hospital Liaison

Achievements

Facilitate transition of patient home

Collaborate with hospital discharge team, hospitalists, community physicians to support patient's transition home

Work with various community and county government organizations to address barriers to patient's care

Act as a liaison between organization and hospital staff

Follow high risk patients to ensure they follow up with the appropriate professionals

Assist patient with medication self management

Improve patients knowledge of red flags and early warning signs

Living Legacy Foundation 2015 – 2016

Hospital Services Coordinator

Achievements

Reporting directly to the Director, Clinical Services, implement strategic efforts in assigned hospitals for the purpose of maximizing organ and tissue donation

Create and maintain key hospital relationships with physicians and administration to ensure optimal donation outcomes and implementation of strategic communication plans and goals

Conduct and evaluate medical record reviews in assigned hospitals to determine donor potential, review flagged referrals, and evaluate efficiency of hospital donor systems

Attend and participate in organ recovery, tissue recovery and community outreach staff meetings to obtain feedback and provide Hospital Services progress reports

Collaborate with appropriate LLF and hospital staff or leaders regarding the scheduling and presentation of educational offerings by clinical staff in those departments

MD Choices 2012 – 2015

Community Resource Specialist

Achievements

Cover a five (5) county territory, marketing the company’s services and offerings to various community leaders

Call on Physicians, Mental Health Providers, Hospitals and Treatment Centers marketing MD Choices

Recruit local businesses to become in-network providers

Educate our community partners about our vision and mission

Build and maintain community relationships

Assist local government agencies with resources and identifying gaps in services

Earlier Career Experience 1998 - 2011

Wraparound MD 2010 - 2011

Care Coordinator

Anne Arundel Medical Center - Pathology Department 2009 – 2010

Laboratory Assistant

Shore Medical Billing 2008 - 2009

Transcriptionist/Medical Billing Assistant

Education

BS, Social Work; Minor in Psychology – Radford University – Radford, VA

Nursing Pre-Requisites - Chesapeake College – Wye Mills, MD

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