Customer Care Assistant

CURRICULUM

VITAE

OF

LOUISE

ANNE-MARIE

CALLAGHAN

PERSONAL DETAILS

SURNAME: Callaghan

FIRST NAMES: Louise Anne-Marie

CONTACT NUMBER: 078*******

EMAIL ADDRESS: *.********@*****.***

DATE OF BIRTH: 28/11/1987

ID NUMBER: 871***-****-***

NATIONALITY: South African

GENDER: Female

MARITAL STATUS: Single

DRIVERS LICENSE AND OWN VEHICLE Yes - Code 8

DEPENDANTS: 2

LANGUAGES: English

EDUCATIONAL QUALIFICATIONS

HIGH SCHOOL: P.R PATHER SECONDARY SCHOOL

DATE: 2001 TO 2005

HIGHEST STANDARD PASSED: Grade 12 (Matric- pass)

SUBJECTS: English, Afrikaans, Travel & Tourism, Geography, Biology, Accounting ACHIEVEMENTS School Prefect and Class Representative

COLLEGE: H-TECH COMPUTER TRAINING CENTRE

DATE: FEBRUARY 2006 TO MARCH 2006

SUBJECTS: Introduction to personal computers

Business administration and secretarial

COLLEGE: S. REDDY AND ASSOCIATES

DATE: 05 JULY 2008 to 13 SEPTEMBER 2008

SUBJECTS: safety, health and environmental management COLLEGE: Varsity College

DATE: 28 May 2016 to 10 September 2016

SUBJECTS: Strategic Human Resource Management

COLLEGE: Sage Vip Payroll

DATE: 10 November to 2016 11 November 2016

SUBJECTS: Vip Payroll system training

SAMUELS SERVICE CENTRE

DATE: January 2017 to date

DUTIES: Service advisor

Doing quotes for vehicle services/repairs (also includes major engine rebuilds)

Ordering and receiving of parts for services/repairs

Updating clients on progress of vehicles

Invoicing of jobs

Following up with payments from clients and insurances

Capturing of parts invoices on system as well as rfc’s

Loading warranty and insurance claims

Health and safety rep – updating H&S file and doing monthly inspections as well as conducting monthly safety meetings

Ordering of daily consumables and office supplies and monthly stock takes o Reference Craig 078******* 031*******

DURBAN PANEL BEATERS, PINETOWN

Date: April 2011 to January 2017

Duties Human Resources Assistant

Assistant to H.R Manager for Pinetown Branch-

wage queries

general H.R queries

Calculating of wages and time/overtime worked

IOD forms

submission of Sick and accident fund claims

o Reference Nimla Pillay 031-*******

DURBAN PANEL BEATERS, (DURBAN & PINETOWN)

DATE: August 2009 to date

DUTIES: Customer service/claims –April 2011 to January 2017 (Pinetown Branch)

Helping clients fill claim forms

Booking vehicles in for repairs

Data capturing of job cards

General Admin work e.g. drawing up of official letters/ work reports for management meetings

Assistant to H.R Manager for Pinetown Branch

Capturing of quotes

Updating of various insurance websites

Customer service. Dealing with client claims and advising them on Authorisations, Making sure all are contacted and a happy relationship is kept between us. Claim forms

Keeping a happy relationship between us and the insurance companies and Updating on progress

Public Relations – Liaising with insurance companies and booking Appointments for mangers

Health and safety Rep – keeping record of all H&S documents,

Debtors clerk – (when Needed) invoicing of costed files, debt collecting of monies owed to the company

Costing clerk/claims – august 2009 to January 2011 (dbn branch)

Costing of all files for invoicing, capturing of quotes and job cards CONTACT PERSON: Nimla Pillay 031-***-****

DURBAN SOUTH BODY EXPRESS

DATE: October 2007 to august 2009

DUTIES:

Claims clerk - loading of quotes on system (Dr. Smash) booking In clients and customer care

Debtor’s clerk –debt collecting, liaising with insurance companies, and Invoicing of claims.

P.A to owner – helping with general pa duties (Booking flights, drawing up letters)

Receptionist – making sure all calls are going through to the correct Person. Calls are answered efficiently and handled with Good Customer care skills. CONTACT PERSON: Fayeeza Hussain (031-***-****)

PREMIER GROUP

DATE: September 2007

DUTIES: call centre and telesales

Selling of insurance

REASON FOR LEAVING: due to better prospects

CONTACT PERSON: Preevin (073-***-****)

EDCON

DATE: February 2007 to May 2007

DUTIES: call centre agent

Debt collecting

REASON FOR LEAVING: Contract ended

CONTACT PERSON: Sameena (084-***-****)

WORK HIGHLIGHTS

I pride myself in being an exceptionally fast learner as well as being able to multitask. I have pushed myself to many limits within my work field to learn all that I know in a very short space of time. I have recently completed a strategic human resource course through Varsity college, and a VIP payroll system course through sage. I would also love to further my studies in that field. I have completed a course in health and safety management and always enjoy assisting in that department.

In April 2011 I helped plan a launch party for our new branch Durban panel beaters Pinetown. Catering for about 200 people.

It was highlighted in the mercury newspaper and was a wonderful experience to be a part of something different than the normal.

I am extremely well versed on windows and Microsoft computer systems, I look forward to working with them and am able to go over and above in problem solving any issues with them. I consider my level of knowledge on excel, word at an advanced level. At my previous companies, I have worked on systems such as; Dr Smash panel beating, Anviz time Machine and compmark panel beating programme.

ATT: Human Resources Manager

Dear Sir/Madam

Re: Application for Employment

Personality Profile

As an independent female, I enjoy socializing and getting to know people from various cultures. My ambition in life is to be successful in my professional life. I consider myself as an individual with many talents and would definitely be an asset to your organization. I am passionate about my career choices and am certain that I possess the commitment and zest to be the best at what I do. What can I offer your company?

I possess human relation and problem solving skills. I am able to work as a member of a team and My efficiency in time management skills have allowed me to work as an organized individual who is always able to meet my deadlines. I can offer your company an individual with a bubbly personality, who is hardworking and enthusiastic about the work that I perform.

I would greatly appreciate it if you would consider my curriculum vitae as an application for employment. I anticipate a positive reply.

Yours Faithfully

L. Callaghan (miss)

Contact this candidate