Quality Manager

Senior Quality Manager/Continuous Improvement

Qualifications Profile

Challenge-driven, results-oriented, and multifaceted professional with extensive experience in quality control and assurance across both private and government settings. Effective at performing product inspections and performance monitoring of equipment. Adept at managing process optimization initiatives, providing innovative solutions, and implementing quality control processes to drive product improvements and reduce incident rate. Armed with the ability to lead and collaborate with cross-functional teams to ensure the delivery of products in accordance with set-forth guidelines and standards. Equipped with strong interpersonal and communication aptitudes in building and maintaining rapport with all levels of individuals.

Areas of Expertise

Operations Management

Continuous Process Improvement

Material Testing

System and Equipment Utilization

Data Gathering and Analysis

Rapid Problem Resolution

Report Preparation and Presentation

Performance Appraisals and Reporting

Professional Experience

Hollander Sleep Products Louisville, KY

Senior Quality Manager Dec 2018–April 2020

Oversaw the entire operation of the Quality Department for multiple facilities in Louisville, Kentucky, Maquoketa, Iowa, Henderson, North Carolina, and Pottsville, Pennsylvania, while supporting the Grand Prairie, Texas facility

Guaranteed customers and consumers’ understanding and proper execution of product inspections and quality procedures in compliance with quality standard operating procedures (SOP)s and standards

Created new and update existing quality processes and procedures in coordination with the Corporate Quality Department / VP of Quality

Observed strict compliance of guidelines, procedures, specifications, and reports in plant level with quality SOPs

Displayed skills in executing performance appraisals for direct reports and managing personal development growth plans

Applied keen attention to detail in resolving components and fiber quality issues within plant level, as well as in reporting defects over allowable specification to corporate quality and offshore contacts

Took charge of administering non-conforming material and inspection, re-work labor, and reporting details of quality issues to corporate quality

Key Accomplishments:

Successfully reduced customer chargebacks by over 59% by leading and mentoring associates to meet and exceed their work performance goals

Generated company savings of more than $1.8M by passing various Good Manufacturing Practice (GMP) factory audits with Target, Wal-Mart, JCP, Macy’s and Costco without any non-compliance issues from 2017 to 2020

Quality Manager Jun 2018–Dec 2018

Rendered guidance to customers, third-party auditors, and inspectors across the plant

Made necessary changes to substitute materials to fulfill customer and compliance requirements by monitoring component item substitutions and executing re-work/repair instructions

Key Accomplishment:

Brought 27% decrease in customers quality incident rate (CQIR) by overseeing all functions of the Quality Department in Louisville, KY and Maquoketa, IA facilities

Quality Supervisor Feb 2017–Jun 2018

Ensured strict implementation and kept the plant employees informed of quality standards, including training of associates as necessary

Enabled access to quality reference materials comprised of component standards, design folders, customer specifications, acceptable quality limit (AQL) sampling, and defect guides

Assumed responsibility in maintaining new start-up approval process and ensuring immediate resolution of all non-conformances to specifications

Checked new item bill of material (BOM) specifications and modifications to identify and resolve missing/incorrect components and conflicting item master instructions in collaboration with Corporate Specifications Group

Interfaced with employees, supervisors, and plant managers to convey changes

Key Accomplishments:

Played an integral role in increasing production quality in Louisville, from 1.27% (versus 1.2% goal) in finish good observed quality level (FG OGL) in January 2017 to 0.71% in December 2017; decreasing FG OQL from 99% to 72%; reducing CQI by over 50% from previous year; and generating FG audit rate of 1.13% (0.47% increase from previous year)

Received overall satisfactory rate in performance appraisal evaluation across all categories

Quality Auditor May 2016–Feb 2017

Demonstrated analytical skills in conducting all inspection types, including recognized environmental concern receiving (REC), work in progress (WIP), finished goods inspection (FGI), and distribution center (DC)

Handled the interpretation and implementation of regulations and internal operating procedures

Carried out the resolution of discrepancies identified during inspections in accordance with history of re-occurring deficiencies; coordination with proper channels regarding inspection and issues found; and recommendation of effective solutions

Held responsibility in processing data used for evaluation and reporting using Oracle, Agile, SharePoint, and Microsoft Word and Excel

Coordinated with production supervisor regarding discrepancies to make appropriate action and ensure adherence of all work performed to standards

MCOE, FMX Directorate Fort Benning, Columbus, GA

Automotive Mechanic Inspector – Kelly Hill QA/QC Section Jun 2012–Aug 2014

Managed the overall maintenance repairs through completion, made sound recommendations, and coordinated discrepancies to higher level personnel for appropriate actions and alignment with standard

Exhibited expertise in performing quality control/quality assurance inspections in all wheel vehicles, including FMTV 5 tons; M900 series 5 tons; LMTV's M1078A1 2 tons; M998, M1025, M1097, M1151 series HMMWV; M977 HEMTT; M1070 HET

Determined appropriate work methods, initiative, and judgment in executing keen inspections and projects

Proficiently utilized Microsoft Word, Excel, and PowerPoint in compiling, reviewing, and calculating information to prepare reports regarding quality assurance

Observed strict compliance with local, army materiel command (AMC), and Army regulations, policies, and procedures related to equipment maintenance to meet program goals, provide technical assistance, and create concepts regarding authorization, acquisition, maintenance, utilization, redistribution, and disposal of equipment

Fulfilled other key responsibilities including conducting inspection, troubleshooting, and recommending repairs of major components and systems

Supply Technician/Automotive Mechanic – Kelly Hill, Maintenance Branch Jun 2010–Jun 2012

Led the investigation, reconciliation, and maintenance of adjustment procedures for all physical inventory of shop stock, bench stock, bulk, and batteries to ensure the readiness of equipment amounting to $1.1M

Evaluated logistical programs, efforts, and actions using Microsoft Word and Excel to identify precedents and regulations as well as to provide advisory on actions to fix deficiencies

Directly communicated with personnel regarding administrative procedures, security, accountability, resources, reporting time, attendance, and office management

Exemplified technical skills in operating Standard Army Management Information System (STAMIS) in developing work schedules, performing man-hour accounting, dispatching operations, preparing non-mission capable reports, and receiving not installed reports

Took charge of identifying, overseeing, and updating scheduled services through Standard Army Maintenance System Enhanced (SAMS-E) to maintain capacity of equipment services

Expertly rendered resolution to various phone calls with complex situations, such as customer interactions, transactions, personnel, and status inquiries

Supervised automotive workers and mobile equipment servicers on the floor with diverse tasks

Carried out the training, testing, and licensing of all personnel on assigned vehicles and equipment, as well as certification of personnel for drivers training to ensure the maintenance of all safety rules, policies, procedures, and traffic regulations

Earlier Career

TACOM Maintenance Support Activity Fort Knox, KY

Automotive Mechanic Inspector

United States Army Reserve Fort Knox, KY

Senior Mechanic/Motor Sergeant – St John Motor Pool

United States Army Various Locations

Light Wheel Vehicle Mechanic

Education

Bachelor of Science in Business Administration, In Progress (Expected Graduation Date: May 2021)

Indiana University East Richmond, IN

Chancellor’s List Delta Mu Delta Phi Theta Kappa

Associate of Science in Business Administration 2017

Ivy Tech Community College Sellersburg, IN

Graduated magna cum laude Dean’s List

Professional Development

License:

Commercial Driver's License (CDL) Class B

Training:

Lean/Kaizen

Hazardous Waste Manager’s Course

Master Driver Course

SAMS-1E Operator and Supervisor Course

Fire Warden Training

Environmental Protection Officers Course

Military Safety Course

Total Army Instructor Course

Primary Leadership Development Course

Technical Acumen

Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) Team Exel4app

SharePoint Agile SAP Oracle SAMS-1E Skype for Business

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