Robbie Strom

Phone: 210-***-**** (cell) – Email: adgxrr@r.postjobfree.com

DEPENDABLE – TRUSTWORTHY – ORGANIZED – SELF MOTIVATED

WORK EXPERIENCE.

Rush Enterprises/ Customer Care Specialist. New Braunfels TX (2019 –present)

• Collect information from shops on units down and determine what repairs need to be done and get repairs done in a timely matter.

• Update daily reports for customers on what units are down in our shops, what location, reason for repairs and time of completion

• Answer incoming calls for setting up service in shop or roadside service, contact location and set up service needed

• Answer incoming calls for customer complaints and address concern with proper manager to resolve issue

GM financial /Americredit – Senior Credit Analyst San Antonio, TX. (2007 - present)

• Analyze credit data to determine the degree of risk involved in extending credit.

• Make decisions to “Approve” or “Deny” credit extension within set credit authority established by senior management and state/federal laws.

• Performed outbound telemarketing calls to the dealer customer

• Underwrite applications submitted by dealers and verify everything on application vs bureau is correct, name, date of birth, social security # etc. and clear any red flags that may appear, and clear fraud alerts.

Dahill Industies – Account Executive San Antonio, TX (2006 - 2007)

• End-to-End Customer ownership for Copy Machines Marketing and Sales

• Established New Accounts by cold calling companies

• Followed up with schedule appointment to assess Office Solution needs

• Followed up to schedule another appointment for deliver equipment and training

• Lastly, scheduled appointments with existing customers due for equipment upgrades • In constant contact with Customer to drive excellent Customer Experience

Starr Marketing – Outside Sales San Antonio, TX (2004 - 2006)

• Responsible for growing customer base

• Cold call companies, following up with Appointment scheduling for promotional items to advertise their company

Cavender Cadillac San Antonio, TX (1993 - 2004)

• Receptionist - directed inbound calls to appropriate person or department • Promoted to title clerk where I titled new and used vehicles.

• Accounts payable - payed company bills on a timely manner.

• Inventory control - stock in new and used inventory; completed dealer trade paper work and assist title clerk with various projects

Skills & Interests

• Boating/Skiing

• Cycling

• Travelling (Beach)

• Cooking

EDUCATION

• McCollum High School 1987, San Antonio

References

L’lee Stevens

Casa Rio

210-***-****

Kylie Yonts

All American Chry. Jeep Dodge

432-***-****

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