Manal E. Mortagy, MBA

***-**** ******* ***, ******

343-***-****

E-Mail: adgxro@r.postjobfree.com

KEY STRENGTHS

WORK EXPERIENCE

Field Manager, MOSAIC, Ottawa

I.Launch Oct 2016, Sep 2020

Schedule staff shifts to prepare and distribute product samples in-store

Assist staff in follow precise instructions for recipes and food handling

Build brand presence through interaction with new and existing consumers

Write product reviews and Record customer comments

Educate staff to speak about the product benefits and health factors

Prepare product knowledge in advance of the demo

Submit a demo report to clients on a weekly basis

Responsible for locations inventory and all staff demonstrating in Ottawa

II.PC Finance

Support across Ottawa pavilions to define strategy around deepening customer engagement with PC Optimum, FCMC, Insider and PC Financial, also creating awareness that PC pavilions are the future of banking system.

Assist Specialist in giving a clear massage to clients informing them of the benefits of the PC products

Support the development of growth strategy for the credit payments business based on external market development as well as changing customer behavior on the cards / loyalty program

Manage and support new product development and new business opportunities, also suggest new products and services, especially from customers feedback and requests.

Collaborate with cross functional teams to implement new products and enhancements within credit payments, PC travel as an example

Prepare staff monthly schedule in Ottawa as well as vacations, day-off and replacements

Coach staff when necessary about KPIs and the requirements

HR Consultant, USAID funded project Workforce Improvement & Skills Enhancement Wise,

Jan 2017 to-March 2017

Selection and Recruitment of Wise Staff

Capacity Building

Needs Evaluation

Hiring approval

ELT Placement, AJAX Welcome center Nov 2015-Jan 2016

Assist in community development activities

Support newcomers activities and case managing

Assist in provides guidance and refer participants to other services based on individual goals and needs.

Develop presentations and awareness materials for refugees and newcomers, especially Arabic speakers

Conducts interviews with clients

Provides immediate first call resolution to clients

Responds to enquiries from various related sources

Develops and maintains relationships with community agencies

Program Coordinator, ISI Canada May 2015 to Nov 2015

Market, promote “Study in Canada” in the Middle East, mainly responsible for attracting students to study in Durham Region and follow up on their admission process.

Support and advice in the process of choosing their preferred destination to study and adapting to life in Canada such as housing, transportation, culture, sports and recreational venues.

Assist in facilitating and obtaining study permits for students and working professionals enabling them to reach their desired academic and career goals in Canada

Support students in understanding and enjoying their new lifestyle in Canada.

Executive Director, Food Export Council (FEC) Cairo, Egypt 2005 – 2012

Leading food export council established by Egyptian Industry and Trade Ministry.

Developed and executed FEC annual plans for national and international exhibitions. Led Egypt’s delegations to Europe, Asia and Middle East. Ensured events achieved desired outcomes. I was always a key speaker in these exhibits representing the Egyptian Food industries

Developed, implemented and managed strategic plan for FEC exports projections, as a result exports increased by 3 folds in 2 years (300%)

Managed all FEC human resources function

Advised FEC Executive Board on related administrative, human resources and finance

Prepared yearly Budget and action plan

Human Resources Manager 2003-2005

El-Aguizy International for Economic Development Cairo, Egypt

Restructured HR and Administration functions, including personnel manual

Lead and advised on corporate wide process improvement/ standardization of operations

Verified and ensured specific technical standards of El Aguizy policies, rules, and regulations complied with international standards (ISO)

Involved in selection, recruitment and contracting of staff members, as well as training, career development, performance evaluations and provided support to develop staff competencies.

Assist in company overall strategies and Staff forecasting, career development ad career path.

EDUCATION

Master Business Administration HR Minor, Sadat Academy for Managerial Science, Cairo

Bachelor of Commerce Business Administration, Alexandria University, Egypt

International Training; Courses taken:

Culture sensitivity awareness, ON, Canada

Employment Strategies for Office Administration, ON, Canada

Culture Sensitivity, Ajax, Canada

Strategies for office Administration, Costi, Canada

Human Resources Management and Evaluation, Cairo, Egypt

Counseling staff for Career Development, Egypt

Modern Techniques in Budgeting and Exhibit Planning, Tokyo, Japan

Team Building and Leadership, Dubai, UAE

Strategic Planning, Barcelona, Spain

Workshop Preparation and Evaluation, Moscow, Russia

Organizational Behavior, Cologne, Germany

Effective Communication and High Analytical Skills, Faz, Morocco.

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