Brooke Jones

Texarkana, TX ***** adgxrj@r.postjobfree.com

Mobile870-***-****

Home903-***-****

Authorized to work in the US for any employer

Work Experience

Trainer

Round Stone Professional - Texarkana, TX

March 2011 to Present

20.75 HR USD Bi-weekly

Hours per week: 40 Trainer

Build power points based on what the department manager request and any changes we have in reference to our policies and procedures and present the training's as well.

Thoroughly explained how our company works and train all new hires for the funding department and for the customer service department.

Training a new agent consist of but not limited to: how to run reports, agents daily routine and responsibilities. How company phone system works and how to do conference calls and utilize phone features. Give agents scripts to help with call flow. Show how the system is used and how to store information and find information. Show each agent how to view and attach files. How to set follows and review follow-ups.

Make training materials but utilizing excel, laminate books and training material and any other training material that may be needed.

Train one on one individually with agents if they are needing additional training, and group-based training.

Update policies and procedures when approved through compliance and present training to floor agents.

Train agents to view payment schedules and how to set up wires and ach transactions.

Handle customer complaints and take appropriate action to resolve them.

Additional duties: Truncate calls for auditing purposes.

Supervisor: Keyna Hendrickson 903-***-**** Okay to contact this Supervisor: Yes

Cashier

country store - Texarkana, AR July 2010 to March 2011

07/2010 - 03/2011 Hours per week: 36

cashier

Duties, Accomplishments and Related Skills:

Answer customers' questions,and provide information on procedures or policies.

Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.

Compute and record totals of transactions.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments.

Issue receipts, refunds, credits, or change due to customers.

Issue trading stamps, and redeem food stamps and coupons.

Maintain clean and orderly checkout areas.

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

Offer customers carry-out service at the completion of transactions.

Process merchandise returns and exchanges.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Request information or assistance using paging systems.

Resolve customer complaints.

Sort, count, and wrap currency and coins.

Weigh items sold by weight in order to determine prices.

Accept reservations or requests for take-out orders.

Calculate total payments received during a time period, and reconcile this with total sales.

Cash checks for customers.

Compile and maintain non-monetary reports and records.

Keep periodic balance sheets of amounts and numbers of transactions.

Post charges against guests' or patients' accounts.

Sell tickets and other items to customers.

Stock shelves, and mark prices on shelves and items.

Pay company bills by cash, vouchers, or checks.

Supervisor: mr. choi 870-***-****)

Okay to contact this Supervisor: Yes

Call Agent

Harte Hanks - Texarkana, TX

October 2008 to April 2009

Duties, Accomplishments and Related Skills:

Provide support to our clients on all inbound call by interfacing with them and identifying, researching, and resolving customer issues. Answer calls, assess customer technical support needs. Analyze and solve technical problems. Conduct analysis and trouble shooting over the phone for customers. Provide advanced technical support on operation or maintenance of personal computers. Remain knowledgeable of service offerings, current industry products and technology. Answer telephones and respond to customer requests. Provide customers with product and service information. Identify, research and resolve customer issues using computer system. Investigate customer complaints and resolve the problem. Document details of conversation and actions taken. Follow up customer inquiries not immediately resolved. Complete call logs and reports. Recognize, document and alert supervisor of trends in customer calls. Track calls appropriately, gather necessary demographic or other pertinent

information and enter into database. Recommend process improvements.

Supervisor: Personnel Department 903-***-****)

Okay to contact this Supervisor: Yes

Cashier

Speed X / Carton Station - Texarkana, AR April 2007 to October 2008

Duties, Accomplishments and Related Skills:

Provided help and advice to customers using the organization's products or services. Communicated courteously with customers using various means such as the telephone and face-to-face contact. Answered customers' questions about merchandise and advised customers on merchandise selection.

Ensured that my customers' needs were satisfied to the best of my ability. At the end of every shift I had to run an inventory to assure all merchandise was accounted for, and that nothing had been stolen. Provided excellent customer service. Received, stored, and issued sales floor merchandise. Stocked shelves, racks, cases, bins, and tables with merchandise and arranged merchandise displays to attract customers. Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.

Performed investigations involving a variety of errors such as incorrect issue/receipt transactions, improper or incomplete stock number changes, improper condition changes, duplicate shipments, erroneous inventory adjustments, and failure to maintain accurate records, etc. Investigated stock, records and material discrepancies that impact inventory balances. Received a variety of communications such as emails, telephone calls, letters, reports, etc., concerning discrepancies involving material inspections, issue, shipments, receipts, storage and inventory adjustment. Examine record flow, files and reports, discussed discrepancies with personnel, and examined locations, materials and documentation to determine if any temporary or unrecorded stock relocations were made. Conducted quality control checks on documentation, material flow and updated automated logs. Performed physical inventory counts, material inspections and location survey checks, processed transactions, corrected records, and updated records. Researched receipt discrepancies for record adjustments. Counted and verified items by stock number and quantity. Performed surveys of stock locations and physical search for material in connection with recorded locations where stock was not found. Recorded unrecorded locations where stock was found, and researched inventory

count discrepancies. Imaged and retrieved documentation, filed documentation and inquired of automated systems to assist in the research of discrepant records. Performed filing, correspondence and other clerical tasks to include drafting letters, emails, etc., applicable to adjustment transactions, transactions conformed to specific situations and conveyed necessary data. Researched and counted all types of material stored on shelves and high-level locations. Investigated and resolved inventory balance discrepancies, performed physical inventories and location surveys, and prepared reports concerning the results of investigations performed. Investigated, gathered information and performed analysis. Researched stocked/recorded/material discrepancies impacting inventory balances.

Supervisor: Kim Sang 870-***-****)

Okay to contact this Supervisor: Yes

Speed X / Carton Station 2

Texarkana, AR United States

04/2007 - 10/2008

Hours per week: 40

Cashier

Duties, Accomplishments and Related Skills:

Researched inventory balance discrepancies relevant to receipt, duplicate shipment, erroneous inventory adjustments, and inaccurate stock number changes. Documents had to be investigated in order to eliminate, resolve, and reduce further discrepancies. I coordinated with other departments to ensure discrepancies were corrected on erroneous or pending transactions. Transaction histories had to be reviewed in order to determine processing errors. Any error trends and processing errors were reported to supervisor. Utilized computer to perform system inquiries to correct rejections and resubmit for processing and updating of records. Reconciliation discrepancies on location were resolved, and records were updated. I ensured that all balances were in agreement by performing research and initiating all appropriate corrective action necessary. I performed inventory of stock when investigation requests were received to determine general areas of discrepancy such as quantity, unit of issue, identification, etc. Specific cause was isolated by investigating and checking receipt documents, shipping records, receiving records and history transactions. Investigations involved a variety of errors including receipts listed under incorrect stock number, erroneous stock numbers on receipt documents, stock numbers not changed, quantities of stock not posted to inventory, unit of issue changes, stock mixed in one location under several stock numbers, failure to enter receipt, duplicate shipments, or stock number consolidated with another. After determining final cause of discrepancy, reports or memos were prepared that explained necessary corrective action I had taken, and determined if additional physical inventory or verification of property was required and initiated further action if necessary. I made recommendations to reduce or eliminate causes of errors discovered during my investigative process. I followed all safety rules and regulations, and wore all protective clothing and equipment necessary for jobs performing. I worked independently, and as a team member, in order to accomplish the mission. Worked under nomral supervision. Ensured good housekeeping standards were in place to guarantee that the store, including work areas, were clean and organized at all times. Ensured training was completed for employees. Applied basic mathematical concepts such as adding, subtracting, multiplying, dividing and knowledge of weights and measures. Operated store equipment, including but not limited to cash register, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, etc. Followed all safety rules, regulations, and wore all protective clothing and equipment necessary for jobs performing. Worked independently, and as a team member, in order to accomplish the mission. Worked under normal supervision.

Production Worker

Sterno - Texarkana, TX

November 2004 to February 2006

Duties, Accomplishments and Related Skills:

Operated Can Press, Plug Press, Rotary Trimmer, Front Seamer, Gallon Line, Wicker, etc. Performed standard and/or routine packing assignments, packing and repacking a variety of items for shipment such as kits, parts, tools, supplies, equipment, etc. utilizing a wide variety of standard packing materials, methods, and techniques. Packed a variety of items in accordance with very specialized customer requirements. Compared material to be packed with any accompanying documentation and/or information from computer screens. Immediately took action to correct errors such as wrong stock or quantity that had been sent to the pack line. Used a variety of packing procedures and techniques for selecting container, placement of item, wrapping, cushioning, sealing, marking, and labeling. Selected the appropriate container from a wide selection and variety of containers taking into consideration such factors as size, weight, dimensions, condition, fragility, sensitivity, unit of issue, level of pack specified or required, mode of shipment, and destination. Determined methods and techniques of packing to be used. Selected the types of cushioning materials or devices to use in order to prevent shifting and/or damage to items. Used desiccants in packing some items to prevent or limit moisture and prevent corrosion. Identified items and checked for obvious signs of damage or wear such as dents, broken or missing parts, and corrosion. Verified stock numbers on documents against material. Used a computer and/or physical research to resolve discrepancies concerning items. Used specifications for proper weight limits when packing shipments. Researched and interpreted packing manuals and specifications. Assured shipping items were properly marked, tagged, labeled and in properly marked containers against shipping document. Identified materials and equipment requiring special care in handling and determined which materials should not be accepted at particular work site.

Supervisor: Personnel Department 903-***-****)

Okay to contact this Supervisor: Yes

Education

real estate agent in real estate agent

360 training.com - Texarkana, TX

2015 to 2016

Arkansas High School Texarkana - Texarkana, AR May 2002

Basics

Texarkana College - Texarkana, TX

Skills

Recently completed real estate program at Lamar Institute of Technology. Pre-licensed and just got approval letter from the Arkansas Real Estate commission to qualify for a sales license. Once taken I will test for my Texas state license.

Additional Information

Professional Publications:

I was licensed in Arkansas and Texas as an Independent Insurance Agent working for Aflac Insurance Company for two years. I worked there part-time selling health and life Insurance. I stopped selling insurance due to in my area there were no jobs listed for that field. I now need to renew my licenses because they expired during my journey for looking for more employment at that time period.

References:

Name Employer Title: Phone Email

Melba Bias Aflac District sales coordinator 318-***-**** Indicates professional reference

Contact this candidate