PSE Clerk

Destiny Slack

St Louis, MO *****

314-***-**** adgxpu@r.postjobfree.com

PROFESSIONAL SUMMARY

Multi-talented clerk consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. More than over a year of experience within fast-paced, high volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services.

ACCOMPLISHMENTS

Supervised team of staff members.

Documented and resolved COVID-19 which led to our Jennings Post Office to receive more mask, gloves and hand sanitizer.

Used Microsoft Excel to develop inventory tracking spreadsheets.

SKILLS

Self-motivated professional

Knowledge of MS Office

General Ledger Accounting

Calculating Liabilities

Knowledge of Intuit QuickBooks

Data evaluation

Computer skills

Strategic Planning

Accounting skills

Data Analysis

Accounting principles understanding

Financial Management

Financial and operational reporting

Complaint resolution

Recordkeeping strengths

Staff education and training

WORK HISTORY

PSE CLERK 05/2019 to Current

United States Postal Service - Jennings, MO

Used automated mail processing equipment to sort and collate mail.

Helped customers by carrying oversized parcels inside residences.

Provided service and sales to walk-in customers.

Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.

Maximized employee performance by setting effective objectives and standard practices.

Maintained excellent attendance record, consistently arriving to work on time.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Resolved conflicts and negotiated mutually beneficial agreements between parties.

HOSPITAL OPERATOR 04/2018 to 08/2019

Missouri Baptist Medical Center - Saint Louis, MO

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Operated computers and fax machines to send and receive messages to customers and coworkers.

Enhanced customer satisfaction ratings by 100% by resolving issues professionally and efficiently.

Collected personal information from customers to accurately document requests.

Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Contributed to company achieving and holding industry-leading customer service ratings.

Educated customers how to use company systems, complete forms and obtain desired services.

CUSTOMER SERVICE REPRESENTATIVE 09/2017 to 04/2018

Convergys Corporation - Black Jack, MO

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Responded to customer requests for products, services and company information.

Regularly exceeded daily sales and product add-on quotas.

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Consulted with outside parties to resolve discrepancies and create effective solutions.

Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

CASHIER 05/2016 to 09/2017

Shop N Save - Black Jack, MO

Processed POS transactions, including checks, cash and credit purchases or refunds.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Reviewed and resolved differences between accounting information and cash drawer.

Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Counted cash in register drawer at beginning and end of shift.

Assisted customers by answering questions and fulfilling requests.

Checked prices for customers and processed items sold by scanning barcodes.

Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.

Answered questions about store policies and concerns to support positive customer experiences.

EDUCATION

Hazelwood Central High School - Florissant, MO High School Diploma

05/2016

Graduated in Top 20% of Class

Received A PLUS Scholarship

Graduated with 3.5 GPA

University of Missouri - St Louis - St Louis, MO Bachelor of Science

Accounting, 12/2020

Dean's List: Fall 2018, Spring 2018 and Fall 2019

Majored in Accounting

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