Tim Bui

**** * ******* ******* ****, #D; Los Angeles, CA 90046

301-***-****; adgxpq@r.postjobfree.com

A highly motivated with excellent communication skills, team-oriented professional with 15+ years of experience of senior-level leadership in IT Infrastructure, Application Development, Demand Management, Roadmap Support, Operations, Technology Innovation and Program Management. Deliver top-quality service, with a commitment and passion for excellence.

Education

The Pennsylvania State University, College Park, Pennsylvania

B.S., Biochemistry

Marymount University, Alexandria, VA

Graduate Certificate in Information Resources Management

Marymount University, Alexandria, VA

M.B.A. - Ongoing

Training and Certification

Remedy, Incident/Problem Management, Service Request Fulfillment application, 2011

IBM Cognos training, 2010

HP Quality Center (QC) V.10 Training, 2010

ITIL V3 Foundation, HP Certified, 2010

ISO 20000 Certification, 2011

Lean Six Sigma, Conference & Deloitte internal training, 2006 & 2010

AGA Conference, Performance Management, 2006

Engagement Management (Grant Thornton LLP)

Project Management (ESI/The George Washington University)

Federal Acquisition Regulation (Management Concepts), 2006

ABM/SAS Software Training (SAS), 2005

Professional Experience

LiveNation, Los Angeles, CA

Sr. Program Manager (Contract) Dec 2018- June 2019

Data Platform Modernization- facilitates the overarching business processes that drive organizations’ success by migrating applications to a newer version of on-premises or cloud SQL Server or Azure SQL Database which can be single or managed instance. It includes assessing the current platform, having a proof of concept to show how to migrate and helping on any problem after migration.

• Assessment- Data Platform Modernization Assessment for Oracle; Data Platform Modernization Assessment for SQL

• Proof of Concept (PoC) - Activate Data Platform Modernization for OpenSource; Activate Data Platform Modernization for SQL

• Proactive Operations Program (POP) - Data Platform Optimization Post Migration for SQL

Key areas that need to be focused include: a) identification of new data assets and how they will be ingested in order to cater to specific use cases, b) future data scalability, c) guiding principles for technology platforms involved, d) data back-up, e) restore and replication approach, f) in-memory database processing requirements and capabilities, g) data auditing, h) archival and security guidelines, i) data monitoring and query optimization scenarios, j) development plan including deployment, k) scheduling and implementation, l) legacy data platform and integration processes decommissioning, m) operational maintenance, etc.

MedMen, Los Angeles, CA

Program Manager (Contract) July 2018- Nov 2018

Supply chain lead on strategic cross-product platform product/portfolio change activities. Responsible for all aspects of program management for Supply Chain assigned projects, including, but not limited to: chartering, scoping, requirements gathering, document approval tracking and management, project plan creation, status reporting, issue resolution, project resource allocation, project costs and financial analysis, and benefits validation. Provide leadership for identifying supply chain needs and initiating end-to-end supply chain strategies in support of Franchise Unit/Product Platform specific strategies and evolving global customer needs.

DIRECTV, El Segundo, CA Oct 2013 – April 2017

Sr. Project Manager (Contract)

Manage multiple projects relating to IT Infrastructure- Communication, Network and Firewall Management (IT Security & Compliances), System Operations (Incidents/Change), Service Management and Disaster Recovery. Manage stakeholder and Vendors relationships (Contract and SOW management). Manage projects relating to Software Configuration/Testing/Implementation in supporting Content Live Streaming, Authentication and NOC (Wowza, Kafka, Zookeeper, OBIEE Docker, and etc.). Develop and deliver change management strategies as needed. Responsible for overall coordination, status reporting and stability of project oriented work efforts; Responsible for project budget including supporting financial and resource forecasts; Responsible for assembling project plans and teamwork assignments, monitoring work efforts on a daily basis, and escalating functional, quality, timeline issues appropriately; Responsible for tracking key project milestones; and Manage project level issues, risks and change request processes.

Provide senior-level technical consultations and support to Architecture Engineers on all IT dataflow and network layouts to improve network reliability and flexibility. Assist IT Asset Management team in tracking HW/SW lifecycle.

Amgen July 2013 - October 2013

Consultant (Contract)

Lead cross-functional efforts to implement and continuously improve end-to-end processes relating to ServiceNow (Service Desk). This includes obtaining a thorough knowledge of existing processes, data, systems, IS organization constructs and ensuring effective change management/communication to and between senior management, service owners, technical staff, and vendors. Standardize and anchor governance for service management processes. Optimize asset/configuration item (CI) control to track relationships, dependencies, accountability identification, location, maintenance, contracts and lifecycle status. Ensure compliance and security requirements are implemented and strictly adhered to by all service/system owners. Define and anchor Release and Configuration Management procedures.

Birst (Start-up) September 2012 - May 2013

Project Manager (Agile/Scrum)

Manage multiple projects relating to integrated Business Intelligence platform, designed for Software-as-a-Service (SaaS) Cloud delivery and on-premise deployment as a software appliance. Birst's platform combines all the essential components to develop, deploy and maintain enterprise-class reporting, dashboarding and data discovery solutions. All components share a single unified layer of metadata and consistent end user experience. Responsible for projects strategic planning (Agile/Scrum), budgeting to include supporting financial and resource forecasts; Responsible for helping Product team to maintain product backlog in a way that ensures the needed work is well-understood so the Product team can continually make forward progress; Responsible for obtaining and assembling project documents and reports, Coordinating project inputs into overall program status, and maintaining collaborative SharePoint site; Facilitates steering committee meetings; Manage project level issues, risks and change request processes; Support team as primary project escalation point for issues, risks as appropriate. Coaching the team, within Agile/Scrum principles, in order to deliver high-quality features for its product.

Gap, Inc. January 2012 - July 2012

Consultant (Contract)

Manage multiple program deliverables with a constant focus towards continuous improvement relating Gap's Oracle Financials Upgrade including Tax solution. Ensure that program delivers according to customer needs. Manage stakeholder relationships. Develop and deliver change management strategies as needed. Responsible for overall coordination, status reporting and stability of project oriented work efforts; Responsible for project budget including supporting financial and resource forecasts; Responsible for assembling project plans and teamwork assignments, monitoring work efforts on a daily basis, and escalating functional, quality, timeline issues appropriately; Responsible for tracking key project milestones; Facilitates steering committee meetings; Manage project level issues, risks and change request processes; Support team as primary project escalation point for issues, risks as appropriate; and Accountable for audit requirements.

Deloitte & Touché December 2009 - December 2011

IT Strategic Planning - Project Lead (Business Analysis and Project Management)

Restructured clients' IT Information Resources Management (IRM) office. Implemented an Information Technology Service Management (ITSM) system to ensure its services align with Information Technology Infrastructure Library (ITIL). Worked with multiple teams and managers at all levels to ensure cross-organizational support for ISO/IEC 20000-1:2011. Addressed the challenges of moving from a decentralized and difficult to measure IT service structure to a comprehensive process-driven business model to support the consolidation of IT services and solutions. Provided best practices based on ITIL guidance to focus on the design and implementation of processes in IT Service Management.

Led a large team to implement client's enterprise applications. Focus included Remedy Incident/Problem Management, Remedy Service Fulfillment, Remedy Case Management, Service Level Agreements (Call Center) and other applications. Technical responsibilities included requirements gathering, workflow analysis and planning, and reviewing data and reference industry "Best Practices" standards as related to organization specific needs. Implemented IT Service Catalog contained in the Service-Now service management system. Service Catalog items are "canned" requests for IT services that users can make, such as request for data restores, requests for provisioning IT setup for new hires, or requests for computer hardware/software.

IT Strategic Planning (SDLC-Agile)

Defined and documented precise business requirements and business processes. Analyzed project scope and created detailed requirements documentation. Coordinated with technical development team to ensure complete understanding of both technical and business specifications.

Planned, designed, tested and implemented an HR system (Oracle) that will serve as the single source for a full range of automated HR information services.

Planned, designed, tested and implemented a Financial Management (FM) system (Oracle). This web enable application will serve as a single source for Government Agencies to create, view, accept and monitor purchase orders.

System Design, Testing and Implementation

Managed multiple projects for clients in the Washington, D.C. area in developing system functional requirements, developing and executing testing plans (SIT, SQT, and UAT), regression testing, and training staff and key stakeholders on system enhancements, interfaces, and new system implementations. Major systems include HR system, FM system and Business Intelligence (BI) tools (Microstrategies, Web Intelligence, BOXI & Cognos).

Risk Management

Led the efforts in planning and drafting Risk Management approach. Assisted client in developing a governance framework that takes into account of the existing governance structure and focuses on the areas of accountability, decision-making, issue resolution and communication.

Home Health agency July 2008 - November 2009

Business Process Improvement - Independent Consultant

Provided consulting support for a Home Health agency to align their management capacity and business processes. This effort included establishing project goals, developing project plans, developing standard operating procedures (SOPs), developing performance metrics, developing new business practices to increase revenue. Worked closely with V.P. of Operations and Directors of the Home Health Agencies on projects relating to streamlining end-to-end clinical and business processes, and their IT department to create electronic medical records (EMR).

Bearing Point, Inc. January 2007 - March 2008

Project Manager

Managed multiple projects for clients in the Washington, D.C. area. Led large teams of consultants to ensure the proper scoping, refinement and completion of projects with the stakeholder entities to achieve effective, efficient and quality service delivery. Develop and deliver change management strategies as needed. Responsible for overall coordination, status reporting and stability of project oriented work efforts; Responsible for project budget including supporting financial and resource forecasts; Responsible for assembling project plans and teamwork assignments, monitoring work efforts on a daily basis, and escalating functional, quality, timeline issues appropriately; Responsible for tracking key project milestones; Facilitates steering committee meetings; Manage project level issues, risks and change request processes.

Acquisition/Procurement

Led the efforts of a team in planning and drafting acquisition documentation to satisfy both regulatory and statutory requirements for all milestones and phases. Served as a facilitator for multiple RFPs' source selection processes.

Grant Thornton LLP March 2005 - January 2007

Senior Management Consultant

Led multiple projects relating to Organizational Transformation for multiple functions i.e. Payroll Processing, Building Maintenance and Repair, and Information Technology function. Led development effort in both Performance Work Statement (PWS) and Most Efficient Organization (MEO).

Business Process Improvement - Provided consulting support for various clients in the Washington, D.C. area - to align their management capacity and business processes. This effort included establishing project goals, developing project plans, developing standard operating procedures (SOPs), developing performance metrics, and developing new business practices.

U.S. Department of Commerce (U.S. Patent & Trademark Office) May 1999 - March 2005

Intellectual Property Analyst - Reviewed and examined Patent Applications relating to Mechanical Engineering and Business Methods. Communicate with applicants and Patent attorneys in relating their applications' status.

Henry M. Jackson Foundation/Nymox Biotech/Deborah Research Institute 1995 - 1999

Healthcare Research - Assist MDs and PhDs to carry out laboratory research.

Contact this candidate