Michael Palmer

adgxn1@r.postjobfree.com 203-***-****

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EDUCATION

UNIVERSITY OF RHODE ISLAND 2007-2011

Bachelors of Communication Studies

● Co-founder of Pi Kapa Alpha Fraternity

● Vice President of Pi Kappa Alpha 09-10’

PROFESSIONAL EXPERIENCE

BMW WORLDWIDE INTERNSHIP SUMMER 2007

Team Leader / Multi Region Sale Support Staff

● Set up test drive events across the country

● Planned travel logistics, i.e lodging and travel between destinations. Held weekly conference calls with headquarters to brief them on weekly events.

MDM WORLDWIDE, NYC SEP 2007 - JUNE 2009

Account Representative / New Business Lead Acquisition

● Led Marketing and Sales teams achieve a company growth of around 200% in 2 years

● Day to day interaction with clients, attending to all needs and issues that may have arised

● Responsible for continuously onboarding new clients through cold calling and email blasts

● Successfully built my book from two clients to over 60 new leads within two years. 76% of which stayed with our company.

PURCHASE AND WINE LLC, RYE NY JUNE 2009 - Present

Manager / Co - Owner

● Responsible for achieving sales objectives by increasing awareness of our products.

● Took the WSAT 2,3,4 classes to combecome certified as a Sommelier

● Presented clients with product benefit analysis and in order to develop trust with the clients and gain a better business relationship.

● Earned commendations for exemplary service (avg 100 per shit). Singled out of yelp reviews,

“Going above and beyond.”

● Generated leads by networking and thinking outside the box, bringing a modest Wine Retail business into a powerhouse local landmark.

● Improved customer service by implementing new Sales Methodology, a CRM and Loyalty Program.

● Educated clients and helped them pick wines based on their own preferences, and explained to them the intricacies of the wine market,

● Educated those on the fascinating ins and outs of wine making, from the soil make up to the vines and weather, and how it's all connected.

● Helped build a relationship with my customers that kept them coming back for more. SKILLS

Relationship building, knowing when to stay quiet and listen, time management, storytelling, research methods, critical thinking, problem solving, tech savvy, collaboration, product knowledge, client engagement, sales presentations, social selling, influencer clout, prospecting, policy knowledge, referral selling, closing skills, customer service skills, self motivation, coachable, able to listen to constructive criticism, sociable, responsible,