Allison Groneveldt HOSPITALITY AND TOURISM

Unit *507 – 150 Elizabeth Street Toronto, Ont M5G 0B1 416-***-***** adgxn0@r.postjobfree.com

To whom it may concern:

As a dedicated, productive, and skilled professional, I wish to express my keen interest in the Front Desk Agent P/T position with your team.

I have considerable experience in customer service, particularly in the hospitality industry. I understand that superior customer service helps a company maintain a positive public image and keeps customers coming back.

My strengths include excellent communication and interpersonal skills, sound judgement, and solid decision-making ability. I work well under pressure and interact well with people at all levels. Having worked in numerous high-traffic businesses, I am excellent at multi-tasking and respond quickly and efficiently to a challenge. I take a practical approach to problem-solving and have demonstrated considerable success in troubleshooting complicated situations to keep things running smoothly and make customers happy.

In addition to my years of experience, I have shown my commitment to the hospitality industry by taking courses in hotel administration and in various computer software tools to enhance my skills. To me, this is not just a job; it is a career.

I would be pleased to meet with you to discuss how my qualifications can meet your needs. I look forward with great interest to your reply.

Sincerely,

Allison Groneveldt

416-***-****

adgxn0@r.postjobfree.com

Allison Groneveldt HOSPITALITY AND TOURISM

Unit 1507 – 150 Elizabeth Street Toronto, Ont M5G 0B1 416-***-**** adgxn0@r.postjobfree.com

OBJECTIVE: To pursue Customer Service opportunities within the Hospitality and Tourism industry

Highlights of Qualifications

Over 12 years of service experience in Hospitality and Tourism

Reputation for outstanding customer service and hospitality administration skills

Personable and approachable professional with well-developed interpersonal skills

Adaptive and flexible, excellent in multi-tasking which is efficient and rises to challenges

Well-developed critical thinking skills with a practical problem-solving approach

Strong work ethic and loyal team player who thrives and work well under pressure

Front Desk Agent and Reception

Experienced in checking guests in and out using Visual Matrix and RDPN systems

Booked reservations and coordinated wake-up calls for guests, as well as updated guest information

Answered phone systems and directed calls using SL-1, Lucent, PBX, and Mitel

Coordination and Administration

Implemented and adhered to hotel policies, procedures, and protocols

Oversaw the distribution of mail and other deliveries in a timely and efficient manner

Updated, maintained and distributed telephone company directory on a monthly basis

Customer Service and Sales

Delivered top-notch customer service to ensure customer satisfaction and loyalty

Handled all customer complaints by resolving issues promptly and with diplomacy

Handled cash using Smart Systems Cash Register, POS, Micros, Fidelio, Lanmark, Opera, and Atrio, InControl point of sales systems, and performed cash balance

Work History

Best Western Hotel, Toronto (2018-2019)

Be Sixfifty Hotel, Toronto (2018)

Chelsea Hotel, Toronto (2015-2017)

Travelodge Vancouver, BC (2013)

Best Western Vancouver, Vancouver, BC (2012)

Intercontinental Toronto Center Hotel (5 Star Hotel), Toronto, ON (2004-2009)

Le Royal Meridien King Edward Hotel, Toronto, ON (2001-2007)

Radisson Plaza Hotel, Toronto, ON (1997-2000)

Industry Certification and Courses

Front Office Procedure Diploma - Ryerson University, Toronto, ON (1997)

Front Office Procedure Certificate - Centennial College, Toronto, ON (1997)

Bed and Breakfast Course - Resource Centre, University of Toronto, Toronto, ON (1997)

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