Manager Store

NICK ODWA BOQWANA

South African • Code B Drivers license • Languages - Xhosa, English, Afrikaans, Zulu and Sotho • Immediate availability

+27-73-832-**** • adgxm8@r.postjobfree.com mailto:adgxm8@r.postjobfree.com• East London, 5247.

Personal statement

I am a self-motivated, result driven and dynamic team player who is capable of working alone when required to do so. I have a drive for the IT industry as well as projects and I am willing to contribute strong theoretical and practical applicable experience. I have undergone a soft skills training to enhance my interpersonal and communication skills in the work place and a Breaking Barriers to entry into the Public Service short course. I have knowledge and experience of: Project administration, Servicing Windows PC’s, Mac OS and iOS devices, MS Office products, Hardware and Software as well as liaising with IT suppliers, CAT5 Network cabling, RJ45 crimping and Active Directory. I have more than 4 years working experience in the IT industry.

Key Skills

Computer skills:

MS OFFICE

Apple Hardware and Software (iOS)

Internet & Email

Remote conferencing Apps (Zoom, Skype etc)

Qlickview, Slack

Personal Skills:

Leadership

Team player

Honest

Ability to work under pressure

Accuracy

Adaptability

Advising people

Analysing data

Analysing problems

Attention to detail

Brainstorming

Employment History

Store Consultant, Yoco (Parkhurst, JHB)

(Nov 2019 – May 2020)

Act as an ambassador for Yoco, its products and its merchants.

Building relationships with our merchants.

Onboard new merchants onto the Yoco platform.

Ensure accurate stock management.

Support and solve technical problems experienced by merchants.

Ensure operational, sales and logistical processes are maintained.

Ensure the store environment is ready for trade on a day to day basis.

Maintain a level of communication with teams that operational teams.

Reference: Miss Ayanda Ntshingila, Store Manager, 074-***-****, 087-***-****

Reason for leaving: Contract Ended (Covid-19)

IT Technical Consultant, Apple iStore.

(Mar 2016 – Aug 2017 / Aug 2018 – May 2019)

Assist walk in and booked customers in the iStore environment with first line technical support, warranty repairs, third party product connections and data transfer.

Troubleshooting problems, diagnosing and solving technical issues.

Record required details onto internal booking system and job card.

Effectively utilize the booking system.

Adhere to escalation process for technical support.

Deliver the best possible service by exceeding customer expectations.

Build ongoing customer relations.

Weekly follow up and service calls.

Compile quotations and ensure timeous customer follow-ups.

Conduct product training when required.

Reference: Mrs Mandy Marshall Visser, Assistant Manager, 071-***-****

Reason for leaving: Resigned

IT Project Administrator, Workforce Healthcare.

(Sept 2017 – July 2018)

Responsible for all System developments

Developing system project plans, goals, and budgets and identifying resources needed.

Developing schedules and methods for measuring results

Guiding and performing strategic analysis for the project

Organizing and managing all phases of the project to ensure on-time completion

Assembling and coordinating project team members and assigning individual responsibilities.

Prepare requests for proposals

Audit and create reports for the company’s laptops, printers and other IT equipment.

Preserve assets by implementing disaster recovery and backup procedures and information security as well as control structures.

Team viewer into user’s workstations when telephonic supporting is not possible.

Assist all users with IT queries.

Ensure all Workforce Healthcare users are connected to the internet

Liaise with procurement department for any IT equipment quotes

Provide status reports on all projects

Reference: Mrs Liz Riviere, 082-***-****, 011-***-****, adgxm8@r.postjobfree.com

Reason for leaving: Retrenched

ICT Technician, Department of Roads and Public Works (OR Tambo).

(Apr 2015 – Mar 2016)

Configuration of New PC’s, Setups and Installation of Programs (Windows OS, Antivirus, MS Office etc.)

User Support (Fault findings of Printers, PC’s and Laptops)

User Password Reset on the Active Directory

Network Cabling Projects

Network Troubleshoot (LAN and Wi-Fi)

User Account Creations

Server Support

Printer Support/Troubleshoot

Repair and Recover Hardware & Software Failures

Manage PC roll out projects (Procurement of computers).

LOGIS, BAS and PERSAL support

Cat 5 Network Cabling and RJ45 crimping

Planning and Project Management

Retrieval of deleted data from flash memory

Attend meetings

Reference: Mrs Noxolo Mvunyiswa, Senior Network Controller, adgxm8@r.postjobfree.com, 082-***-**** / 047-***-****

Reason for leaving: Contract

Older Experience

Project Manager, Afri-Analytics.

(May 2014 – Oct 2014)

Reference: Mrs Prudent Maxazi, Managing Director, 072-***-**** / 043-***-****

IT Project Administrator / Junior Developer, HR Focus.

(Jan 2014 – Apr 2014)

Reference: Mr Peter Johannes, Software Developer, 076-***-**** / 043-***-****

Internship, Business Connexion.

(May 2014 – Oct 2014)

Rerence: Mr Brett Kruger, Divisional Manager, 082-***-**** / 043-***-****, adgxm8@r.postjobfree.com

Awards and Achievements

Recognition for a successful server installation project at Business Connexion

Captain of a rugby team in high school

Selected to be the student representative in Varsity

Grade E certificate (Available on PSIRA)

Education

Grade 12, Cambridge High School.

(2007)

Diploma in Information Technology, London school of business and management.

(2011)

BTEC Higher National Diploma, London school of business and management.

(2012)

BSc in Computer Systems, Heriot - Watt University.

(2014)

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