KAREN SANKO

adgxm3@r.postjobfree.com

Cell: 571-***-****

PROFESSIONAL QUALIFICATIONS

Experienced healthcare professional with well-honed knowledge of clinical office procedures and medical practice terminology

Strong managerial skills and ability to provide oversight of non-clinical staff

Confident team leader with excellent oral and written communication skills

Ability to work independently and under pressure as well as compassionately listen to, interpret, and prioritize patient needs

Proficient in Microsoft Word, Excel and PowerPoint and expertise with Greenway Intergy and Greenway Intergy EHR (Electronic Health Records)

EDUCATION

Master of Health Administration, Ohio University Online Program, Graduated 2018, Magna Cum Laude

Bachelor of Science (BS) in Psychology, George Mason University, Fairfax, VA, Graduated 2012

WORK EXPERIENCE

Provider Solutions Specialist, Stone Springs Hospital Center, Dulles, VA, May 2019-Present

Provide primary training and support resource for providers in the healthcare setting

Ensure providers are able to access and effectively utilize healthcare technologies

Assist in testing physician-related systems for facility-specific requirements

Active participation in projects that affect physicians

Install and support ITG software and Division ITG standards and guidelines

Recommend process changes that improve implementation, maintenance and support of provider facing equipment and technologies

Provide physician technology support to facility-based and referring physicians

Round in the facility and physician practices to ensure physician support needs are identified and addressed

Analyze and provide hands-on support for moderate to complex inquiries

Determine appropriate technical group or vendor to resolve problems and coordinate as needed

Systems Coordinator, Neurology Center of Fairfax, Fairfax, VA, March 2016-May 2019

Provide direct assistance to CEO and COO to ensure efficiency and facilitation of high quality medical office.

Work directly with chief physician to ensure financial reports are processed

Coordinate with billing department to process patient payments

Manage efficiency of electronic health records, assist employees with any questions or problems with the system

Supervise evening crew employees, manage staff schedules and time off requests

Ensure quality assurance and customer service guidelines are consistently achieved both in-person and via telephone.

Patient Care Coordinator, Neurology Center of Fairfax, Fairfax, VA, May 2013-March 2016

Supervised employees in the patient care department, manage staff schedules and time off requests, drafted performance reviews for employees in department, and contributed during weekly team meetings

Assisted with home sleep study device by entering information and informing patients on how to use the device

Contacted hospitals, doctors offices or lab corporations for information and labs regarding patients

Reconstituted Botox and draw up into proper syringes for doctors to use

Assisted patients with any questions they have, refill prescriptions, send messages to doctor’s concerning patient questions

Spoke with insurance/pharmacy companies for prior authorization of a patient’s medication, complete forms

Greeted patients and answered their inquiries

Childtime Learning Center, Infant Lead Teacher, Clifton, VA, November 2011-May 2013

Provided standard nursery care for children, along with ensuring a safe and loving learning environment

Introduced new developmental toys, books and concepts in order to help the children learn and grow

Occasionally prepared meals for all children in the daycare and developed a weekly menu

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