Customer Service and Hospitality Management Associate

Nicholas Turner Harbaugh

*************@*****.*** 571-***-**** www.linkedin.com/in/nicholasharbaugh-74657a14a3321

Rocky Mount Road. Fairfax VA, 22031

EDUCATION

James Madison University Harrisonburg, VA August 2016 - May 2020

Bachelor of Business Administration in Management

• Core GPA: 3.4/4.00

WORK EXPERIENCE

Stormcloud Brewing Company Frankfort, MI August 2020 – present

Prep Cook, Line Cook, Expediter

• Participated in a 4-person team that prepared and served food for hundreds of people every night.

• Communicated with waitstaff to accommodate extraneous customer needs.

• Worked at an intense speed and cleaned the workplace every night as part of the closing team.

• Job requirements included stocking and restocking, working ovens, and plating food.

Watervale Inn Staff Member Benzie County, MI Summers 2017 – 2020

Meal Delivery Logistics Manager, Kitchen Supervisor, Head Waiter, Prep Cook, Dishwasher

• Managed the kitchen and meal delivery and logistics during the COVID-19 Pandemic.

• Responsible for employee training, scheduling, shift managing and supervising, and helping out anywhere needed.

• Led the waitstaff and coordinated customer experience.

• Assisted in the preparation and coordination of various weddings.

LEADERSHIP & ADDITIONAL SKILLS

JMU Club Ultimate Frisbee Harrisonburg, VA August 2016 – May 2020

President, Vice President, Captain

• As President acted as a representative to JMU Sports Clubs and other Universities on the east coast.

• As Vice President corresponded with organizations to achieve two team sponsorships.

• As Team Captain learned how to accommodate people with different learning styles.

• Joined the club as a freshman and cemented myself as a leader and role model.

College of Business Integrated Business Plan Harrisonburg, VA January 2019 – May 2019

Finance Lead, Team Member

• Created an integrated business plan with a small group as a part of four concurrent COB classes.

• Took on the role of head of finance and accounting and oversaw the creation of the financial statements, including balance sheet, income statement and statement of cash flows.

• Used databases to create a five-year forecast based on percentages of market shares of existing companies in the industry.

• Performed conceptual databasing through Microsoft Access and created presentation materials with Tableau.

Relay for Life of James Madison University Harrisonburg, VA September 2016 – May 2019

Chair of Entertainment and Activities

• Member of the Executive Committee with a focus on Entertainment and Activities.

• Organized live music performances, events, and games.

• Oversaw a committee of 4-5 people who focused on community outreach and scheduling.

• Became experienced in public speaking and leading teams.

ADDITIONAL SKILLS & INTERESTS

Interests: Ultimate Frisbee, Biking.

Proficient in Microsoft Word, PowerPoint, Excel, Access, and Tableau.

Skills: Experienced in Decision Making Analysis, Databases, Hospitality Management, Customer Service, Teamwork, Project Management, Social Marketing, Public Speaking.

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