Sales Representative Medical Device

EMMA PIAZZA

CELL: 504-***-****

EMAIL: adgxkx@r.postjobfree.com

ADDRESS: **** ********* ***, ********, **, 70003 . Summary

Highly motivated Healthcare professional with experience in communicating product knowledge, facilitating customer-oriented interactions, public presentations, and cold calling. A passionate company representative who specializes in communication and collaboration with clinicians, program directors, and physicians in wound care. Excellent organizational skills and attention to detail that result in increased business and client satisfaction. My personal goal in Healthcare is being able to help people and make a difference. Skills

-Effective Communication Skills -Proficient with Technology

-Adaptable -Creative

-Sales -Customer Service

-Teamwork -Active Listening

-Time Management -Strong work ethics

-Organized -Detail Oriented

-CRM -B2B Sales

-Research -Problem solving

Education

University of New Orleans August 2015-December 2019 Bachelor of Science in Healthcare Administration

Archbishop Chapelle August 2011-May 2015

High School Diploma

2

Experience

Restorix Health At Home March 2020-Present

Wound Care Supplies

Customer Service Coordinator

• Help lead a team of four to successfully receive and fill 50-60 DME orders per day using DME/HME software Brightree

• Understand Medicare guidelines and Local Coverage Determination (LCD) extensively to ensure a low denial rating on Medicare claims

• Communicate with physicians, nurses, and program directors daily through phone, email, and fax to ensure that patients wounds meet the guidelines put in place by Medicare for coverage on supplies being ordered o Use product knowledge to assist clinicians in product selection for wound treatment in accordance with Medicare coverage

• Coordinate order updates to patients and wound care center staff

• Maintain knowledge of product availability through daily communication with partner company (Byram Healthcare and Medline)

• Assist in taking incoming phone calls and facilitate order returns, order replacements, and collect patient payments on non-covered supplies using Brightree patient collections

• Work directly with operations manager and director to implement systems for improvement such as clinic communication protocol, product substitution education to employees, and create methods to decrease risk of company losses such as adding billing of secondary insurances University Medical Center August 2019-December 2019 of New Orleans

Internship

• Participated in research at the only Burn Center in New Orleans

• Conducted a cost-effective research paper for an innovative medical device company

• Shadowed Burn Surgeries

• Shadowed Medical Device Sales Representative

• Gained knowledge in burn and wound care

Mac Cosmetics February 2016- September 2018

Sales Rep/Certified Makeup Artist

• Responsible for meeting a sales goal each month

• Our location was the top location in sales throughout the Gulf States 3

• As a team we exceeded our sales goals each month and received bonuses

• Tracked sales progress weekly to make sure I stayed on track for the month

• Sold products to other makeup businesses

• Provided 5-star customer service to all of our customers

• Took initiative as a team member to accomplish tasks and to serve customers effectively

• Helped people discover products along with providing product knowledge

• Made personalized experiences and connections with customers Activities

Alpha Xi Delta Sorority at the University of New Orleans August 2015-June 2017

Health Care Management Member Group August 2019-

December 2019

References

Steve Shanholtzer- 888-***-****

Dr. Jeffery Carter- 336-***-****

Dr. Donald Zimmerman- 504-***-****

Emilee Abadie-504-***-****

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