CURRICULUM VITAE

Name : MAHESH MAHADEV POKHARKAR

Address : Room – 5, Aditya Society,

AyreGaon, Near BalajiGarden,

Dombivli – East,

Thane- 421201

Contact no : 961-***-****

E-mail : adgxit@r.postjobfree.com

CAREER OBJECTIVES

To achieve the success in this field with hard work and seek a challenging position that offers the opportunity to explore my skills and enable me to spearhead into new leading technologies

EDUCATIONAL QUALIFICATION

Qualification

Year of Passing

Percentage

School / College

Board / University

T.Y.B.COM

March – 2011

65%

IndiraGandhiCollege

MumbaiUniversity

H.S.C.

Feb – 2008

54%

Sandesh Vidyalaya

Mumbai Board

S.S.C.

March - 2006

49%

Sandesh Vidyalaya

Mumbai Board

TECHNICAL QUALIFICATION

Passed JCHNP Course (Jetking Certified Hardware & Networking Professional) through Jetking Institutes, Ghatkopar Branch.

Passed Oracle SQL Course from Future Academy from Dombivli.

TECHNICAL SKILLS

Languages : Oracle SQL and PLSQL

Database : Oracle 11g and 12C,

Good knowledge in writing PL/SQL Stored Procedures, Functions, Cursors, Triggers and Package.

Good knowledge in Developed database objects like Stored Procedures, Functions, Packages and Triggers.

Basic Knowledge of MCSE, CCNA, RED HAT (LINUX)

Hardware:-

Desktops / laptops, branded /Assembled Configuration and troubleshooting Printer Scanner installation & maintenance etc.

Software:-

Windows XP, Windows Vista,Windows 7,Windows 8,Windows 10, Red hat Linux installation, MS office, 2003, 2007, 20010,2013, installation.

Lotus notes 6.5, 7,8 & 8.5 installation & configuration. Software’s, applications, packages, security patches, etc installation & uninstallation.

Other Skills

Ø Assembling & dissembling a computer.

Ø Installation operating system and Software’s

Ø Working with File Systems & Disk Management

Ø PC maintenance & troubleshooting.

Ø Working with system utilities.

Ø Sharing, Securing and Accessing Files and Folders

Ø Installation &Configuration and troubleshooting of Lotus notes.

Ø Installation, Configuration and troubleshooting of Printers and Scanners

Ø Knowledge of Networking Devices.

WORK EXPERIENCE :

Quess Corp LTD.

Duration : 1ST Feb 2018 TO 15th Sept 2020

Current Site : Accelya Kale Solution LTD.

Designation : Associate Engineer (System Administrator)

Job Responsibilities :

Working as Associate Engineer and providing Remote Support for Dubai users of Accelya

Responsible to provide daily technical support based on Service-Now ticketing tool by remote through System Center Configuration Manager (SCCM), Telephone and Skype chat.

Creating New user in Active Directory with Approval of IT Head.

Performed Password reset, account unlock & new or renewal of user IDs in AD.

Performing Monthly Patching on WSUS Server.

Performed Migration activity from One Domain to Another Domain.

Performed Office Shifting Activity from One Location to Another Location.

Network RAC Configuration with All Network Device.

Installation and Configuration WIFI Device and VC Device.

Handling One office of client with 300 Employees.

Coordination with Vendors for any Network, IT related & site infrastructure issues.

Configuration & Troubleshooting of Microsoft Office 365 and Assigning License to User.

Performed Migration activity from Zimbra Outlook to Microsoft Office365 of all users.

Providing USB access to End users base on requirement with approvals.

Installation of all Standard & Security Software’s & Applications through Remotely

Installation and Configuration of Cisco Jabber Soft Phone.

Installation and Configuration of Zoho Assist and Assigning License to User.

Installation and Configuration of Forti Token Mobile.

Installation and Configuration of VMWare Server.

Decimal Point Analytics Pvt. Ltd

Duration : 7thAUGUST 2017 to 31st January 2018

Designation : IT Infrastructure -Executive

Experience Details

Coordinating with vendors for Hardware, Desktops, Laptops, UPS, Servers procurement.

Coordinating with vendors for Software procurement.

Coordinating with vendors for Internet links, Point to point connection related issues.

Blackberry, Android Configuration for Sr. Management and coordinate with vendor for technical issues.

Monitoring Daily calls, Backup logs, Server Logs.

Follow up with network related issues.

Responsible for maintenance of complete LAN & Hardware.

Installing, Configuring and Administering Outlook 2003 & 2007.

Installing, Configuring and Administering Windows 2003 Environment which consists of Windows Server, Ubuntu12.04 Server & XP, Win7, Win 8.1 and Ubuntu 14.04 Clients.

Installing, ConfiguringPFsence firewall, Switch and Router

LAN Crimping

Installing and Configuring of VPN

Administering Norton antivirus and Mass mailing Software.

Administering Web site

Administering Thomson, Reuters and Bloomberg applications.

IT Source InfoTech LTD

Duration : 20th AUGUST 2014 TO 5th AUGUST 2017

Current Site : Abbott Health Care LTD

Designation : Technical Support Engineer

Job Responsibilities :

First level support and problem diagnosis of user system remotely.

Troubleshooting and problem diagnostics of various Desktops from Remote Support Through remotely by Team Viewer.

Creating tickets for Calls and Emails with the help of ITSM tool and assigning to the concern team

Working on BMC Remedy Tool

Installing, Configuring & Troubleshooting of LOTUS Notes, Citrix Client & MS Outlook.

Air watch mail configuration in I Phone, I pad and Samsung S4

Installing, Configuring & troubleshooting of VPN

Installing, Configuring& Troubleshooting of Printer and Scanner.

Installing, Configuring& Troubleshooting of SKYPE and LYNC Software

Installing, & Troubleshooting of Oracle and SQL Software

Installing, & Troubleshooting of Office 365 and MS office 2016

Supporting users to unlock and reset their Domain ID, SAP ID,

Handling Escalation Calls & Resolving through Remotely

Impact InfoTech LTD

Duration : 17 JULY 2012 TO 6 MARCH 2014

Current Site : HDFC Bank

Designation : Remote Support Engineer

Job Responsibilities :

First level support and problem diagnosis of user system remotely.

Troubleshooting and problem diagnostics of various Desktops from Remote Support Through remotely by Net meeting.

Managing User Accounts, Permissions, Creating, Deleting and Modifying Domain ID’s for windows login.

ConfiguredScanner and printer of Lexmark, Epson, Hp, Printronix, Xerox.

Troubleshooting & Installation All HDFC Bank Application Software like Fin ware, Finnacle, Citrix, Oracle etc

Installing, configuring and troubleshooting Outlook.

Installing antivirus work on Symantec endpoint Antivirus.

Installing and configuring of Outlook Express.

Installing, configuring and troubleshooting Lotus Notes at Client End.

Configuring & troubleshooting the users experience in mailing. .

MS Office install of 2003, 2007, 2010 as per approval process

Handled SLA of call ids set Area as ( Local, Remote and Hub )

Handled violate an Aging calls and provide KB ( Knowledge based ) ids

Handled All over Mumbai, Gujarat, Rajasthan & Chandigarh HDFC Bank Hardware, Application, Domain & Mail related Problem.

APEX InfoTech Pvt Ltd

Duration : 27 DEC2011 TO 14 JULY 2012

Designation : Desktop Engineer L1

Job Responsibilities :

Installation of Citrix software and configuration

Installation of Lotus Note Software and Configuration

Installation of Printer and Scanner

Configuration of Mail in Nokia and Blackberry Moblie

Configuration of Avaya Phone and Connected

Troubleshooting of All Hardware Problem with Creating user

Installation of Operating system like Xp, Windows 2007

Formatting of pc

PERSONAL DETAILS-

DATE OF BIRTH : 16th April, 1991

GENDER : Male

MARITAL STATUS : Married

HOBBIS : Playing Cricket, Listening to Music

NATIONALITY : INDIAN

LANGUAGES KNOWN : English, Marathi and Hindi.

PLACE –

DATE -

{MAHESH M POKHARKAR}

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