EMIL LOUIE DONCERAS

B** L** G.Araneta St. Katarungan Village Poblacion

Muntinlupa City, Philippines.

Email: adgxi3@r.postjobfree.com

Mobile#: +639*********

Personal Information:

Date of Birth October 29, 1988

Place of Birth Brgy. Paypayon Oras. Eastern Samar

Height 5’8”

Weight 72 kg

Civil Status Single

Religion Roman Catholic

Name of Mother Emalyn Donceras

Occupation Housewife

Educational Background:

Tertiary

Pamantasan ng Lungsod ng Muntinlupa

NBP Poblacion, Muntinlupa City

Bachelor of Science in Computer Science (2006 - 2011) Secondary

Muntinlupa National High School

NBP Poblacion, Muntinlupa City (2002 - 2006)

Primary

Muntinlupa Elementary School

Poblacion, Muntinlupa City (1996 - 2002)

Work Experience:

February 12, 2020 – Present

Delivery Engineer

Softline Services International Philippines

24/F Philam Life Tower, 8767 Paseo De Roxas, Makati City 1226 Microsoft FastTrack Learning Enablement Trainer

Microsoft Modern Workplace

Microsoft Power Platform

Microsoft Azure fundamentals, Intune, ADP, AIP, ATP January 6, 2017 – February 7, 2020

Application Support Specialist (Office 365 Administrator) Accenture Philippines

21st Uptown 3 Bonifacio Global City, Taguig Philippines Proficient in Office 365 application (Outlook, Word, Excel, PowerPoint, OneNote, Bookings, Flow, To Do, etc)

Proficient in Office 365 services (OneDrive, SharePoint, Skype for Business, Microsoft Teams) Proficient in Office 365 Exchange email and email migration and Active Directory June 2016 – December 2016

L2 Cloud Service Desk (Office 365)

Ingram Micro Philippines

Three World Square 22 upper

McKinley Road Taguig, Philippines 1634

Office 365 License provisioningTucows/Myhosting service desk

(troubleshooting email hosting, web hosting and DNS configuration) June 2015 – May 2016

IT Service Desk (ZALE Corporation)

XEROX Philippines / ATOS

7F One E-Com Center Bldg., Palm Coast Ave.

1300 Pasay City, Philippines

Zale Service Desk (for password reset, incident ticket creator and some Active Directory configuration,)

January 6, 2014 – December 28, 2014

Tier 2 Support (Comcast Freedom IP for Internet and Phone) West Contact Services Inc.

24/F The Exportbank Plaza, Don Chino Roces Avenue Corner Senator Gil Puyat Avenue, Urban Avenue, Makati, Metro Manila

Comcast Cable and Telephony Technical Support

Provisioning of cable boxes, incident ticket creator, billing and some technical issues about telephony and Comcast cable function.

June 11, 2012 – December 28, 2013

Technical Support Representative (IPG/Printer Specialist for HP) SITEL Philippines

12 Flr. Robinson Building, Pioneer 2 St. Mandaluyong City Philippines Printer Specialist, including Office Jet, Desk Jet, PhotoSmart and Envy printers July 4, 2011 – March 17, 2012

Technical Support Representative

Sykes Asia Inc.

23 Gilmore St. Corner Aurora Boulevard, New Manila Quezon City, Metro Manila, Philippines 817-8781

Web hosting analyst/support for Pearson Education websites Special Skills:

Acquainted in Tagalog and English language

Knowledgeable in Computer Software and Hardware

Basic knowledge about networking

Microsoft Office Application and Services (Skype for Business, OneDrive, SharePoint, etc.) Character References:

Luis Barrera

Microsoft

Azure Specialist

+639*********

Lanovick Grueso

Accenture BGC

Manager

+639*********

Rustom Cleto

Accenture BGC

Manager

+639*********

Maria Dominica De Mesa

Accenture, BGC

Manager

+639*********

Michael Knight Venture

ATOS, Moa, Pasay City

IT Service Desk Supervisor

+639*********

Rajem Pradjan

SITEL, Pioneer Mandaluyong City

HP Supervisor

+639*********

Timothy Robert Melendrez

HCL, Mckinley Taguig City

Team Leader

+639*********

I hereby certify that the above information is true and correct to the best of my knowledge Emil Louie Donceras

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