Erica Baez Colon

Greater Atlanta, Georgia 678-***-**** adgxhk@r.postjobfree.com

https://www.linkedin.com/in/ericabaezcolon/

1

Sr. Leader, Human Resources

Fortune 500 Retail Technology Healthcare Finance Business Development Agile professional of human resources operations with over 20 years of demonstrated success in employee retention and engagement. Adept in establishing process improvement strategies, adhering to legislative compliance, and regulating employee relations. Proactive in conducting needs analysis, achieving buy-in, and implementing best practices for effective personnel management.

! Human Resources Policy and Process Design

! Learning and Organizational Development

! Performance Management, Mentorship

! Sourcing, Recruitment, and Onboarding

! Interpersonal Communication

! File Management, Auditing and Compliance

Experience

COKER GROUP HOLDINGS, LLC Alpharetta, GA 2014 - 2019 Director, Human Resources

- Effectively lead the human resources department, a team of 3, in the end-to-end management of personnel files, employee relations, policy adherence, and overall company-wide engagement.

- Conduct training needs analysis; gather market data, internal data trends, and necessary ramifications to propose new initiatives to improve areas of employee engagement, retention, and overall leadership.

- Execute the roll-out of new initiatives through strategic planning, collaboration, and communication.

- Achieved 100% in compliance audits with proper storage of employee records. Increased operational efficiency allowing for the approval of 11 new headcount (a 19.9% company scale and growth).

- Reduced employee turnover from 23.41% to < 5.9% in 1 year with the implementation of the employee handbook, longer onboarding, and regulated policies. Provide counsel to leaders for policy enforcement.

- Proposed and implemented a paperless approach to payroll processing, hiring, and managing employee records by introducing human resources information system (HRIS): Paylocity, and moved all Benefits enrollment to online database through cultivated partnership with Cigna.

- Collaborate with Executive team to analyze market data, budgets, and employee performance for annual reviews and merit increases. Provide leadership coaching to communicate merit individually. LENSCRAFTERS Atlanta, GA 2012 – 2014

General Manager, Human Resources

- Led human resources and store-level operations for the retail sales floor and doctor’s laboratories.

- Spearheaded end-to-end talent acquisition, including sourcing, interviewing, new hire paperwork, pre- employment screening, and training.

- Achieved accurate payroll processing regularly through standards of process, thorough cross-checking, and ongoing hourly management. Educated staff on benefits enrollment, plans, and deductions.

- Managed Equal Employment Opportunity and Affirmative Action compliance reporting yearly; drove diversity and inclusion through proactive partnerships with community outreach programs.

- Business Partner and subject-matter-expert to leadership in employee performance plans, coaching, counseling. Managed by policy for disciplinary action for consistency and integrity in all decisions.

- Led investigations of employee complaints through confidential and effective interviews, reporting, and decision-making. Provided leaders with talk-tracks to ensure communication with employees was consistent, on brand, and pulled the appropriate response to avoid further issues/implications. Erica Baez Colon

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BEST BUY Atlanta, Georgia 2005 - 2012

Operations / Human Resources Manager

- Maintained successful operation of the store through strategic scheduling, merchandise stocking and customer management, and ongoing employee training.

- Managed all human resources functions to include, but not limited to hiring, training and development, progressive discipline, employee relations cases, file management, benefits administration, and employee recognition.

- Established goals within Community Relations involvement and Customer Loyalty / Satisfaction programs. Achieved goals consistently through weekly monitoring, training, and program pushes.

- Accurately performed the administration of Profit and Loss (P&L), EEO/AA regulatory compliance and reporting, and benefits. Educated the staff on medical, dental, and life insurance offerings.

- Managed the employee lifecycle, human capital, talent building, succession planning, and compensation processes.

Education

Human Resources Management

DeVry / Keller Graduate School of Management

Business Administration

University of Arkansas, Fort Smith

SHRM, 2012

Society for Human Resource Management (SHRM)

Technology Snapshot

Paychex Paylocity Oracle Kronos Applicant Tracking System I9 E-Verify Conferencing Microsoft – Outlook, Word, Excel, PowerPoint

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