Customer service,Good communication,Flexibility,Hardworking

MAGDALINE WAMITE WAHINYA

GENDER: FEMALE

MARITAL STATUS: SINGLE.

NATIONALITY: KENYA

POISITION APPLIYING FOR: F&B WAITRESS.

TEL: +971*********

EMAIL: adgxgp@r.postjobfree.com

OBJECTIVES

To find a fulfilling position where I can apply my skills and knowledge even under challenges with confidence, work under pressure and stressful environment that allows me to develop and utilize my experience and talents to full capacity.

PROFESSIONAL SUMMARY

Greeting Patrons with the 10-foot rule, seeing to their needs and delivering accurate and prompt service. Taking orders following SOP procedures to the letter and staying attuned to guests needs with effective communication.

ACHIEVEMENTS

Nominated twice as the inspiring star of the month and emerged a star in April 2017

Top Up seller.

Shift leader in the night shift.

THE AMAZING CHOCOLATES WORKSHOP

Duties and Responsibilities.

SALES ASSOSIATE ( 2019 OCT TO DATE) DUBAI

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Operating cash registers, managing financial transactions, and balancing drawers.

Achieving established goals.

Directing customers to merchandise within the store.

Increasing in store sales.

Superior product knowledge.

Maintaining an orderly appearance throughout the sales floor.

Introducing promotions and opportunities to customers.

Cross-selling products to increase purchase amounts.

EXPERIENCE

HQS459 RESTAURANT/CAFE DUBAI (2017AUG) – 2019 AUG)

WAITRESS/HOSTESS.

•Seat the guests. When a host isn’t present you will

•Take food and beverage orders.

•Prepare food in front of guests.

•Train and supervise your staff. This role requires a sociable who can

•Always making sure that checklist is done timely.

•Cashiering and end of shift reports.

•FBM ordering and following up to ensure timely deliveries.

BLUE SPRINGS

WAITRESS/HOSSTES (JAN 2014- DEC 2016)

Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.

Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.

Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Effectively listened to, understood and clarified guest concerns and issues.

Maintained complete knowledge of restaurant menu, including daily specials.

Monitored guest for intoxication and immediately reported concerns to management.

Bussed and reset tables and kept dining room and work areas clean and stocked all side stations.

BUBBLES RESTAURANT.

Duties and Responsibilities.

WAITRESS ( 2011-2013)

Knowledge of restaurant operations including foods, beverages, kitchen equipments, service techniques, and guest interaction.

Dedication and willingness to go above and beyond in a hospitality driven environment.

Ability to communicate in English.

Ability to work under pressure and deal with stressful situations during busy periods.

Positive, energetic confident and knowledgeable about our food and bevarages.

Able to work at a fast pace.

Willingness to assist captain waiter or bartender when needed to give customer outstanding service.

EDUCATION

NAIROBI INSTITUTE OF BUSINESS STUDIES

Diploma in food and beverage, service and guest relations.

•Coursework in hospitality management

•Coursework in restaurant and hospitality operations

•4-course table set up

QUALIFICATIONS

Great communication skills, fluent English both writing and speaking.

Certificate in food and beverage.

SKILLS

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