SYLVIA MARANAN

DOCUMENT CONTROLLER SECRETARY SALES ADMINISTRATOR

056-***-**** adgxg9@r.postjobfree.com Najda Street, Abu Dhabi EDUCATION

POLYTECHNIC UNIVERSITY

OF THE PHILIPINES

BS Computer Science

Graduate with Diploma

2004 – 2008

PROFILE

Result-driven professional with over 11 years working experience in multinational, fast-paced companies with data management, office and sales administration roles. Looking forward to be connected to a company that is willing to train and maximize efficiently my skills, knowledge, abilities and competencies to contribute to the achievements of organizational goals and objectives. TRAINING

NADIA INSTITUE

CCNA – Cisco Certified Network

Administrator

With Training Certificate

2020

WORK EXPERIENCE

AGENCY SECRETARY SALES ADMINISTRATOR

MetLife Inc.

May 2014 – November 2019 Abu Dhabi, UAE

Managed direct agency new business and existing MetLife policies (i.e. Life, Personal Accident, VUL, Travel, Group & Individual Medical Insurance)

Issued invoices and payments for clients either through credit card, cheques, bank transfers and or inter-office transactions within the gulf region

Generated sales reports, productivity, new business and progress reports for Abu Dhabi Sales Agency

Received endorsements and communication from Dubai head office sales and other sales channels not limited to Brokers including IFA and Banc Assurance department

Evaluated policies and screened new business applications prior to submission for Underwriting while pursuing resolution of business issues identified during reviews and internal audit, as necessary

Built new business applications using onboard MetLife WEB- App data entry software

Ensured that clients have good financial advice regarding protection, savings, retirement, and investment solutions from agency professionals under MetLife Abu Dhabi sales force

Managed agent personnel for HR and PR purposes such as signing of job offers and MOL contracts prior to visa change status

Ensuring privacy of data in compliance to MetLife Anti-Fraud Policy and adhering to AML standards

SKILLS

Knowledge of Electronic

Document Management

Extensive knowledge of MS

Excel formulas

Desktop Support

Computer Hardware and

Software installation

Network Set-up and

Troubleshooting

HTML, XML, SGML coding &

programming

Project Management

Technical Support

Office Administration

Customer Handling

Adaptable And Flexible

Organization skills

Detail oriented

SOFTWARE /

APPLICATIONS

MS Office Applications

Programming languages (XML,

HTML, SGML, PHP)

Visual Basic and Macros

PDF Editing (Adobe Acrobat

Professional, Nitro Pro)

Adobe Photoshop

DMS Software

File Manager (Altap Salamander

and FileZilla)

Text Editor (UltraEdit,

Notepad++)

Video conferencing (Cisco

WebEx, Zoom)

Computer Networking (Cisco

Packet Tracer)

SECRETARY CUM DOCUMENT CONTROLLER

Bin Theeban 2000 Commercial Agencies – Food Trading Company March 2012 – March 2014 Abu Dhabi, UAE

Two years of general secretarial/administrative and IT support in a trading company dealing with imported food products from the USA, Singapore, Thailand, Netherlands and Oman

Provided general administrative and clerical support

Managed computer systems, network and security

Maintained filing systems and database of electronic files such as log sheets of issued invoices and deliveries

Maintained database of client information including order instructions, delivery rates and product pricing

Ensured the security and confidentiality of file contents

Managed phone calls and email correspondents

Handled the ERP software of the company, issued invoives and managed the LPO and stocks/supply

Supported the Managers with business transactions from setting up appointments to preparation of correspondence, documents, reports, product proposal and presentations

Designed product brochures using Adobe Photoshop and other available applications

Trained and orient new staffs

Monitored the activities of product merchandizers to ensure timely visit to stores

Communicated with delivery staffs to ensure that orders are acknowledged and delivered on time

Assisted the Accounts Manager with compliance work

Completed required reporting

QUALITY CONTROL INSPECTOR

SPi Global – A Technology and Data Science Company July 2008 – January 2012 Laguna, Philippines

More than three years of data management experience and quality control inspection of electronic files

Responsible for the execution of all quality-related actions of the project. Performed data review, proof reading and electronic file inspection in accordance with project requirements and quality standards

Prepared various quality control reports such as inspection reports, online project status and test file analysis report

Assigned as Project Monitoring and Releasing Staff

Monitored the flow of the project, log sheets and reports

Handled quality related email correspondence to suppliers

Responsible for the preparation and final screening of files to be delivered to clients, including program execution and Delivery Reports

Responsible for uploading of Deliverable Files to client’s FTP, and sending delivery notification to client through email

Direct reporting to Project Team Leader and Supervisor PERSONAL

INFORMATION

Age: 33

Gender: Female

Nationality: Philippines

Civil Status: Married

Religion: Christian

Visa Status: Visit Visa

Valid Till December 2020

REFERENCES

SANJEEV POOJARI

MANAGER

MetLife Inc.

050-***-****

sanjeev.poojari@

metlifegulfagency.com

AILEEN TABOR

HR

Bin Theeban 2000

Commercial Agencies

050-***-****

adgxg9@r.postjobfree.com

Contact this candidate