Document Controller
Resume:
SYLVIA MARANAN
DOCUMENT CONTROLLER SECRETARY SALES ADMINISTRATOR
056-***-**** ******.*********@*****.*** Najda Street, Abu Dhabi EDUCATION
POLYTECHNIC UNIVERSITY
OF THE PHILIPINES
BS Computer Science
Graduate with Diploma
2004 – 2008
PROFILE
Result-driven professional with over 11 years working experience in multinational, fast-paced companies with data management, office and sales administration roles. Looking forward to be connected to a company that is willing to train and maximize efficiently my skills, knowledge, abilities and competencies to contribute to the achievements of organizational goals and objectives. TRAINING
NADIA INSTITUE
CCNA – Cisco Certified Network
Administrator
With Training Certificate
2020
WORK EXPERIENCE
AGENCY SECRETARY SALES ADMINISTRATOR
MetLife Inc.
May 2014 – November 2019 Abu Dhabi, UAE
Managed direct agency new business and existing MetLife policies (i.e. Life, Personal Accident, VUL, Travel, Group & Individual Medical Insurance)
Issued invoices and payments for clients either through credit card, cheques, bank transfers and or inter-office transactions within the gulf region
Generated sales reports, productivity, new business and progress reports for Abu Dhabi Sales Agency
Received endorsements and communication from Dubai head office sales and other sales channels not limited to Brokers including IFA and Banc Assurance department
Evaluated policies and screened new business applications prior to submission for Underwriting while pursuing resolution of business issues identified during reviews and internal audit, as necessary
Built new business applications using onboard MetLife WEB- App data entry software
Ensured that clients have good financial advice regarding protection, savings, retirement, and investment solutions from agency professionals under MetLife Abu Dhabi sales force
Managed agent personnel for HR and PR purposes such as signing of job offers and MOL contracts prior to visa change status
Ensuring privacy of data in compliance to MetLife Anti-Fraud Policy and adhering to AML standards
SKILLS
Knowledge of Electronic
Document Management
Extensive knowledge of MS
Excel formulas
Desktop Support
Computer Hardware and
Software installation
Network Set-up and
Troubleshooting
HTML, XML, SGML coding &
programming
Project Management
Technical Support
Office Administration
Customer Handling
Adaptable And Flexible
Organization skills
Detail oriented
SOFTWARE /
APPLICATIONS
MS Office Applications
Programming languages (XML,
HTML, SGML, PHP)
Visual Basic and Macros
PDF Editing (Adobe Acrobat
Professional, Nitro Pro)
Adobe Photoshop
DMS Software
File Manager (Altap Salamander
and FileZilla)
Text Editor (UltraEdit,
Notepad++)
Video conferencing (Cisco
WebEx, Zoom)
Computer Networking (Cisco
Packet Tracer)
SECRETARY CUM DOCUMENT CONTROLLER
Bin Theeban 2000 Commercial Agencies – Food Trading Company March 2012 – March 2014 Abu Dhabi, UAE
Two years of general secretarial/administrative and IT support in a trading company dealing with imported food products from the USA, Singapore, Thailand, Netherlands and Oman
Provided general administrative and clerical support
Managed computer systems, network and security
Maintained filing systems and database of electronic files such as log sheets of issued invoices and deliveries
Maintained database of client information including order instructions, delivery rates and product pricing
Ensured the security and confidentiality of file contents
Managed phone calls and email correspondents
Handled the ERP software of the company, issued invoives and managed the LPO and stocks/supply
Supported the Managers with business transactions from setting up appointments to preparation of correspondence, documents, reports, product proposal and presentations
Designed product brochures using Adobe Photoshop and other available applications
Trained and orient new staffs
Monitored the activities of product merchandizers to ensure timely visit to stores
Communicated with delivery staffs to ensure that orders are acknowledged and delivered on time
Assisted the Accounts Manager with compliance work
Completed required reporting
QUALITY CONTROL INSPECTOR
SPi Global – A Technology and Data Science Company July 2008 – January 2012 Laguna, Philippines
More than three years of data management experience and quality control inspection of electronic files
Responsible for the execution of all quality-related actions of the project. Performed data review, proof reading and electronic file inspection in accordance with project requirements and quality standards
Prepared various quality control reports such as inspection reports, online project status and test file analysis report
Assigned as Project Monitoring and Releasing Staff
Monitored the flow of the project, log sheets and reports
Handled quality related email correspondence to suppliers
Responsible for the preparation and final screening of files to be delivered to clients, including program execution and Delivery Reports
Responsible for uploading of Deliverable Files to client’s FTP, and sending delivery notification to client through email
Direct reporting to Project Team Leader and Supervisor PERSONAL
INFORMATION
Age: 33
Gender: Female
Nationality: Philippines
Civil Status: Married
Religion: Christian
Visa Status: Visit Visa
Valid Till December 2020
REFERENCES
SANJEEV POOJARI
MANAGER
MetLife Inc.
sanjeev.poojari@
metlifegulfagency.com
AILEEN TABOR
HR
Bin Theeban 2000
Commercial Agencies
*****.*****@*********.**
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