Medical Assistant Customer Service lab technician
Resume:
CAPRICE CASEY
Lab Technician
Birmingham, AL ****7
*******.*****@*****.***
Acquire and maintain a career within the medical industry utilizing my education and successful professional experiences.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Production Associate
Honda MAP - Lincoln, AL
June 2020 to Present
Instrument Panel production assembly. Repetitive lifting and using of power tools and DC tool Phlebotomist
CornerStone Staffing - Euless, TX
February 2020 to Present
Performing venipuncture in an outpatient setting on patients who ranged from young adult to geriatric. Attention to detail and use of EMR as well as proficiency were key details in performing the duties of my position effectively Driver Recruiter
Class A Recruiting - N Richland Hills, TX
July 2019 to Present
Work from home recruitment of Class A CDL drovers across the untied states for many major carriers Lab Technician
American Family Care - Alabaster, AL
January 2018 to October 2018
Process and complete in house labs, send out labs, and x-ray. Proficiently use EMR and lab result software. Certified Medical Assistant
Hormone Health and Weight Loss - Birmingham, AL
August 2017 to February 2018
Assist physician in hormone pellet insertion with preparing the area with the proper lidocaine injections and setting up sterile field, venipuncture, weight loss consultations, injections of vitamins, dermatology procedures such as microneedling, PRP, facials and facial peels.
Certified Medical Assistant
WORK EXPERIENCE
Birmingham ID and Infusion - Birmingham, AL
April 2017 to July 2017
Triage, Wound Dressing, Woundcare, venipuncture, scheduling, pre certifications, prior authorizations, medication refills, referrals, assisting physician and nurse practitioner with clinic patients, administering vaccinations, phone triage, and updating patient information FNOL Trainee
Infinity Insurance - Birmingham, AL
June 2016 to August 2016
Duties: Train in the capacity of assisting insureds with setting up a claim for a loss (i.e. windshield, vehicle accident, single vehicle accident). Proper phone etiquette and excellent customer service. Data Entry (Contract)
Skin Pathology Associates - Birmingham, AL
June 2016 to August 2016
Input various ICD-10 codes, procedure codes and CPT codes for the appropriate billing to various Dermatology clinics. Certified Medical Assistant
Norwood Clinic Gardendale
August 2015 to June 2016
Duties: work alongside Dr.Arthur F. Patton, perform diagnostic testing(Spirometer, EKG), administer injections (B-12, testosterone, Tdap), administer vaccinations (HepB, PPD, influenza, pneumococcal, HPV) record vital signs, medical history and social history, maintain Dr. Patton's schedule, patient schedule and any phone triage or patient question calls Certified Medical Assistant
Birmingham Internal Medicine Associates
October 2014 to July 2015
Duties: work alongside Dr.Cornelius Meadows, perform diagnostic testing(Spirometer, EKG), administer injections (B-12, testosterone, Tdap), administer vaccinations (HepB, PPD, influenza, pneumococcal, HPV) record vital signs, medical history and social history, maintain Dr. Meadows's schedule, patient schedule and any phone triage or patient question calls.
Phlebotomist
The Birmingham Pain Center - Birmingham, AL
June 2013 to April 2014
collect various specimens and venipuncture
Medical Assistant/Lab Technician
Baptist Health Systems BHC-Graysville
May 2012 to January 2013
Duties: work alongside Dr.Delano Benjamin, perform laboratory and diagnostic testing(Spirometer, EKG), administer injections (B-12, testosterone, Tap), administer vaccinations (HepB, PPD, influenza, pneumococcal, HPV) record vital signs, medical history and social history, maintain Dr. Benjamin's schedule, patient schedule and any phone triage or patient question calls. Also, performing venipuncture, running of coulter Beckman machine to properly test CBC's, Hemoglobin A1C, Lipid Panel, Urinalysis, Micro albumin and performing x-rays. Bachelor's in Medical Science
Alcorn State University - Lorman, MS
August 1999 to May 2003
High School Diploma
Gardendale High School
August 1995 to May 1999
Coaching (3 years)
EKG (2 years)
FCC (2 years)
laboratory (8 years)
venipuncture (10+ years)
training (4 years)
chemistry (4 years)
CPR (10+ years)
Documentation (10+ years)
Typing (10+ years)
Organizational Skills (10+ years)
Microsoft Word (10+ years)
retail sales (7 years)
Interview
Human Resource
Talent Acquisition
Experience Administering Injections
Medical Imaging
EMR Systems
ICD-10
CPT Coding
Phlebotomy
Medical Records
Triage
Patient Care
Epic
Phone Etiquette
Hospital Experience
Insurance Verification
Vital Signs
Transcription
Quality Assurance
EDUCATION
SKILLS
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Medical Terminology
Medical Scheduling
Medical Coding
Cerner
ICD Coding
Medical Billing
Anatomy Knowledge
Clerical Experience
Medical Office Experience
Employee Orientation
CCMA
January 2015 to April 2019
Certified clinical medical assistant
Certified Medical Assistant
Driver's License
Electronic Medical Records Knowledge — Expert
April 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Expert
Nursing Skills: Clinical Judgment — Familiar
April 2019
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Familiar
Medical Terminology — Highly Proficient
June 2019
Understanding and using medical terminology.
Full results: Highly Proficient
Typing — Familiar
April 2019
Transcribing text using a standard keyboard.
Full results: Familiar
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CERTIFICATIONS AND LICENSES
ASSESSMENTS
Retail Customer Service — Highly Proficient
December 2019
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Call Center Customer Service — Proficient
December 2019
Applying customer service skills in a call center setting. Full results: Proficient
Nursing Aide Skills — Expert
October 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert
Attention to Detail — Highly Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
Supervisory Skills: Interpersonal Skills — Familiar September 2019
Maintaining productive team relationships by identifying conflict and settling disputes. Full results: Familiar
Attention to Detail — Familiar
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Familiar
Conscientiousness — Highly Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Personality: Hard-Working — Familiar
April 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Familiar
Attention to Detail — Highly Proficient
June 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
First Aid — Highly Proficient
April 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Highly Proficient
Nursing Skills: Patient Focus & Orientation — Highly Proficient April 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients. Full results: Highly Proficient
Sales Skills: Influence & Negotiation — Proficient July 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Proficient
Logic & Critical Thinking — Proficient
June 2019
Using logic to solve problems.
Full results: Proficient
Basic Computer Skills: PC — Familiar
June 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Familiar
Nursing Skills: Patient Focus & Orientation — Highly Proficient March 2019
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients. Full results: Highly Proficient
Attention to Detail — Proficient
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Proficient
Electronic Medical Records Knowledge — Expert
May 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use. Full results: Expert
Verbal Communication — Proficient
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Scheduling — Proficient
May 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Data Entry — Familiar
April 2019
Measures a candidate's ability to accurately input data and effectively manage databases. Full results: Familiar
Marketing — Familiar
April 2019
Measures a candidate's ability to understand your target audience and how to best communicate with them. Full results: Familiar
Reliability — Familiar
April 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Familiar
Attention to Detail — Proficient
April 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Proficient
Nursing Skills: Patient Focus & Orientation — Highly Proficient April 2019
Measures a candidate's ability to address concerns and use sensitivity when responding to needs and feelings of patients. Full results: Highly Proficient
Problem Solving — Highly Proficient
March 2019
Measures a candidate's ability to analyze relevant information when solving problems. Full results: Highly Proficient
Nursing Aide Skills — Expert
December 2019
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert
Verbal Communication — Proficient
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Proficient
Problem Solving — Completed
August 2019
Analyzing relevant information when solving problems. Full results: Completed
Work Style: Conscientiousness — Familiar
August 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Familiar
Patient-Focused Care — Highly Proficient
July 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients. Full results: Highly Proficient
First Aid — Proficient
April 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient
Attention to Detail — Highly Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
Nursing Aide Skills — Highly Proficient
January 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Work Style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Typing — Familiar
February 2020
Transcribing text using a standard keyboard.
Full results: Familiar
Electronic Medical Records: Best Practices — Highly Proficient February 2020
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Scheduling — Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
Direct Care — Highly Proficient
January 2020
Showing sensitivity and enthusiasm while providing care to patients. Full results: Highly Proficient
Call Center Customer Service — Proficient
January 2020
Applying customer service skills in a call center setting. Full results: Proficient
Data Entry Clerk — Proficient
January 2020
Maintaining data integrity by detecting errors.
Full results: Proficient
Customer Service Manager — Familiar
January 2020
Managing customer service representatives and resolving customer issues Full results: Familiar
Customer Service Phone Interview — Proficient
May 2020
Listen to candidates' responses to key questions (sourced from real-world employers) to assess if they are a team and culture fit.
Full results: Proficient
Medical Lab Procedures - Phlebotomy — Proficient
May 2020
Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Proficient
Medical Terminology — Highly Proficient
June 2019
Understanding and using medical terminology.
Full results: Highly Proficient
Phone Interview — Highly Proficient
May 2020
Listen to candidates' responses to key questions (sourced from real-world employers) to assess if they are a team and culture fit.
Full results: Highly Proficient
Sales: Influence & Negotiation — Expert
May 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Analyzing Data — Familiar
May 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Familiar
Work Style: Conscientiousness — Highly Proficient
February 2020
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Office Manager — Familiar
May 2020
Scheduling and budgeting.
Full results: Familiar
Attention to Detail — Highly Proficient
September 2019
Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Highly Proficient
Medical Terminology — Highly Proficient
June 2019
Understanding and using medical terminology.
Full results: Highly Proficient
Medical Lab Procedures - Phlebotomy — Proficient
May 2020
Selecting proper supplies based on physician orders for specimen collection protocol. Full results: Proficient
Electronic Medical Records: Best Practices — Expert May 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use. Full results: Expert
Administrative Support — Proficient
May 2020
Using basic scheduling and organizational skills in an office setting. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
January 2020
Responding to customer situations with sensitivity. Full results: Highly Proficient
First Aid — Proficient
April 2019
Measures a candidate's ability to identify treatments for common medical emergencies. Full results: Proficient
Work Style: Conscientiousness — Familiar
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting. Full results: Familiar
Work Motivation — Familiar
June 2020
Level of motivation and discipline applied toward work Full results: Familiar
Bartending — Highly Proficient
June 2020
Understanding, pouring, and mixing drink orders.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Skills:
• Coaching/Leadership
• Customer Service
• Data Entry
• Call Center Experience
• Performing EKGs, EKG Interpretation
• Quality Control
• Medical Terminology
• Laboratory Assisting
• Phlebotomy (venipuncture)
• Windows Office Suite
• 50wpm, 10-key skills
• FCC and FTC regulations
ADDITIONAL INFORMATION
Contact this candidate