Customer Service Sales
Resume:
William Ngo
******@*****.*** 937-***-**** Dayton, OH
OBJECTIVE: Looking for full-time opportunities after my graduation in December 2020. Currently in a Co-Op position with TREW Automation.
EDUCATION
Wright State University Expected May, 2021
Management Information Systems Major, Business Analytics Concentration Dayton, OH
Current GPA: 3.2
Clubs & Organizations: ISSCM Club (Information Systems and Supply Chain), LANA Club
(Latino, Asian, and Native American Affairs), Secretary of Korean Club Projects:
Processed a large Dataset with R-Studio in our class Data Science for Business Applications to predict which company we should invest in, and present it to our class
Used Tableau in our group project for our Data Visualization class to predict which country we should start a business based on the dataset provided TECHNOLOGY SUMMARY
Programming: Some experience with Visual Basic, SQL (Structured Query Language), R-Studio, and Tableau
Software: Word, Excel, and PowerPoint
WORK EXPERIENCE
TREW
Information Technology Co-Op Aug. 2020 – Present
Install new desktop systems for developers, project managers, engineers, HR, and sales team members
Provide helpdesk support to end-users’ issues relating to software, O365, and passwords
Document all issues on findings about common problems, and error trends for users
Help migrate users to a new domain due to the company purchasing other companies and rebranding
Buckeye Insurance Group IT Intern - Internship offered accepted. Cancelled due to COVID-19 Summer 2020
Sam’s Club Oct. 2018 – Present
Customer Service Associate Dayton, OH
Assist in training new associates
Work as a team member performing cashier duties, and product assistance. Cross-trained to provide back-up for other departments such as Café, Carts, and Merchandising when needed
Identify and resolves problems brought up by members
Provide friendly, effective, and quality service to members OTHER SKILLS
Conversational fluency in Vietnamese
Customer service skills
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