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CHRISTINA PIETERSE ROELOFSE

CURRICULUM VITAE

2

PERSONAL DETAILS

SURNAME : Pieterse Roelofse

FIRST NAMES : Christina Dorethea

HOME ADDRESS : * *’Neil Close

Kabega Park

PORT ELIZABETH

6025

POSTAL ADDRESS : Same as above

CELLPHONE NUMBER : 084-*******

E-MAIL : adgxe2@r.postjobfree.com

IDENTITY NUMBER : 790-***-**** 08 0

DATE OF BIRTH : 21 May 1979

SEX : Female

MARITAL STATUS : Married

NATIONALITY : South African

HOME LANGUAGE : Afrikaans & English

CRIMINAL OFFENCES : None

HEALTH : Excellent

EDUCATIONAL QUALIFICATIONS

SECONDARY EDUCATION:

LAST SCHOOL ATTENDED : 1993 – 1997

Otto du Plessis High School

Algoa Park

HIGHEST STANDARD PASSED : Std 10

YEAR : 1997

SUBJECTS PASSED : Afrikaans HG

English HG

Biology SG

Business Economics SG

Accounting SG

Typing SG

3

TERTIARY EDUCATION:

COLLEGE : JANUARY 2001 – DECEMBER 2001

Russell Road College

PORT ELIZABETH

CERTIFICATE : National Certificate:

Management Assistant N6

SUBJECTS PASSED : JULY 2001 - DECEMBER 2001

Computer Practice N6

Office Practice N6

Communication N6

Information Processing N6

CERTIFICATE : National Certificate:

Management Assistant N5

SUBJECTS PASSED : JANUARY 2001 - JUNE 2001

Computer Practice N5

Office Practice N5

Communication N5

Information Processing N5

CERTIFICATE : JANUARY 2000 – DECEMBER 2000

National Certificate:

Management Assistant N4

SUBJECTS PASSED : JULY 2000 - DECEMBER 2000

Computer Practice N4

Office Practice N4

Communication N4

Information Processing N4

SUBJECTS PASSED : JANUARY 2000 - JUNE 2000

Introductory Computer

Practice N4

ACHIEVEMENTS

DISTINCTIONS : DECEMBER 2001

Computer Practice N6

JUNE 2001

Information Processing N5

: OCTOBER 2000

Computer Practice N4

: JUNE 2000

Introductory to Computer Practice N4

MERIT AWARD : MARCH 2001

4

Management Assistant N4

EXPERIENCE

1) PERIOD : August 2008 to October 2020

FIRM : Media24 (Newspapers)

POSITION : Call Centre Agent

Duties:

Contacting subscribers about the expiring date of their accounts to make payments Capturing of subscriber data on the system.

Making changes on system on request.

Handling all complaints and resolving it.

Filing various documentation

Sending proof of payment of subscribers to be allocated. Allocating subscriber to the right route.

Helping walk-in clients with complaints and queries. Filing of all community papers documents for audit purpose. Liaising with varies courier companies to collect parcels and to track where certain parcels are.

2) PERIOD : February 2006 to August 2008

FIRM : RCP Media (Rapport, City Press, Sondag,

Sunday Sun)

POSITION : Circulation: Admin. Clerk

Duties:

Responsible for petty cash (Reimbursement and balancing of petty cash – following policy and procedures)

Switchboard answering external calls and re-directing calls to appropriate persons as requested.

Liaising with public.

Filing various documentation.

Typing of letters.

Receiving and sending e-mail, faxes, etc.

Receiving deposit slip and allocating it to the person’s account and keeping track of shortages/over payments and outstanding amounts.

Ordering of stationary from Johannesburg.

Buying of coffee/tea/sugar/milk for office.

Organising snacks and venue for meetings.

Sending and receiving parcels.

Liaising with UTI to collect parcels and to track where certain parcels are. Phoning for arrival time of trucks that delivers papers over the weekend. Capturing times on computer, faxing it to Johannesburg and filing it. Phoning for sales figures, capturing it on computer and sending it to various people. Ordering of newspapers for street sellers via e-mail. 5

Phoning for the bank statement to look for payment of certain people and capturing it against there name.

Sending e-mail if there are descriptions on bank statement that is wrong - to correct it. Stopping papers of persons with outstanding payments. Adjusting paper amount delivered to shops, etc. and emailing it to various people. Liaising with Telkom about telephone line problems. Phoning for fax machine cartridges and problems.

Keeping track of inserts that must go in the papers, how much arrived and what we are still waiting for and phoning Johannesburg about it.

Sending RCP Media packaging of certain people to printers. Sending how much paper’s must be printed locally and filling it. 3) PERIOD : 2001 to January 2006

FIRM : PORT ELIZABETH COLLEGE RUSSELL

ROAD CAMPUS (RUSSELL ROAD

COLLEGE)

POSITION : Various positions / contracts

- Administration Clerk / Cashier

Duties:

Responsible for College petty cash (following up on outstanding receipts, reimbursement and balancing of petty cash – following policy and procedures) Responsible for handing out casual salaries.

Switchboard answering internal and external calls and re-directing calls to appropriate persons as requested.

Back-up switchboard duties (when switchboard operator is on leave or ill). Receiving student/other payments and the allocation thereof to the correct account and the issuing of receipts.

Liaising with public and companies e.g. payments, receipts, etc. Administer and distribution of refund cheques / cash to students. Photocopying duties when requested (Duty sheet: Lithographer) Filing various documentation.

Posting of various documentation.

Customer liaison / frontline service – handing out information with regard to the different courses being offered at the College, etc.

Assisting the exam department e.g. handing out exam permits, assisting with queries, etc. Balancing and Banking payments (daily basis) – finalizing daily takings and deposit lists for banking.

Sorting, depositing and distribution of cheques.

Following up outstanding OR’s, receipts and money. Coping of outstanding OR’s for credit controller.

Handing out of Diploma Ceremony Certificates to students who didn’t attend and receiving payments thereof (requesting the Assistant: Corporate Affairs Secretary to print certificates that was not printed).

Keeping lost and found items safe.

Sending/Distributing receipts to various divisions. Contacting and liaising with banks when there’s a problem e.g. declining a credit card amount etc.

Liaising with Acting Director: FATS with regard to signed OR’s. 6

Data capturing and submission of student’s names that must be taken of the black list once outstanding payments has been done.

Compiling and preparing quotations with regard to student fees when requested. Phoning the bank in advance to have the correct money units right ready for the petty cash cheques.

Liaising with credit controller with regard to problems with cheques (i.e. lost cheques) and money.

Liaising with Divisional Heads and Secretaries to improve communication channels and effectiveness.

Checking for the Engineering Division who has paid outstanding fees and compiling a list of students who has not paid their 50% class fees.

Typing documentation and correspondence for HOD: Engineering Studies on request. Liaising with Coin Security to collect money e.g. earlier as usual and any other matters concerning them.

General Office, Administration & Filing duties

* Lithographer Operator

* Student Enrollments

* Invigilating duties (1999 – 2006)

* Secretary: Engineering

* Secretary: Evening School

Receiving and sending e-mail, faxes, etc.

Capturing receipts from bank statement every morning (when Debtors Person is on leave or ill).

Back-up Bookshop Assistant (when Bookshop Person is on leave or ill). 4) PERIOD : June – July 2001

FIRM : NETCARE TRAINING ACADEMY

POSITION : Assistant to Manager and

Management Assistant

(During College Practical)

5) PERIOD : June 1999

(On request)

FIRM : COCA COLA (SABCO)

POSITION : General office work &

filing

6) PERIOD : January 1998

(Temporary position)

FIRM : SPUR WALMER PARK

POSITION : Waitress

COMPUTER PROGRAMMES

1) MS-Word

2) MS-Excel

3) Oracle

4) SAP

7

5) CRM

OTHERS:

1) E-Mail

2) Internet

REFERENCES

1) Ms R Olivier

Media24

Sales Manager: Die Burger & EPMedia

Cell No.: 073-*******

2) Mr A Tonkin

Media24

Subscriptions Contact Centre Manager

Cell No.: 079-*******

3) Mrs. I. Koegelenberg

Media24

National Subscriber Manager

Cell No.: 083-*******

4) Mrs A Cooney (Package)

MEDIA 24

Retention Manager

Cell No.: 082-***-****

5) Mr J van Speyk (Pensioned)

RCP MEDIA

Marketing Manager: Eastern Cape

Cell No.: 083-*******

6) Ms L van Vuuren

PORT ELIZABETH COLLEGE RUSSELL ROAD CAMPUS

Admin Officer: Salaries

Tel. No. : (041-***-****

Cell No.: 072-*******

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TESTIMONIALS

Mr A Bestbier – Principal : Otto du Plessis High School Ms R Schaefer – Regional Manager : Netcare Training Academy Ms R Steffens – Deputy Registrar : Russell Road College Ms S Delport – Acting Assistant Director: Finance : Port Elizabeth College Ms M Valentyn – Key Account Manager : On the Dot Linx Mr D Lewis – Regional Manager : Press Support

Mrs E. Gilliomee – EP Media Publisher & Regional Editor : Media24 Mr. A. Tonkin - Subscriptions Contact Centre Manager : Media24 Mrs. I. Koegelenberg - National Subscriber Manager : Media24 AWARD

Daimond Award: Customer Services Champion

ATTACHED CERTIFICATES

Conflict Management Training

Certificate of AGATE: Customer service training

National Diploma: Management Assistant

National Certificate: Management Assistant N6

National Certificate: Management Assistant N6

Certificate for an average semester mark above 70% - N6

National Certificate: Management Assistant N5

National Certificate: Management Assistant N5

Certificate for an average semester mark above 70 % - N5

Certificate for semester mark above 80 % - N5

Certificate for achieving 100 % attendance - N5

Certificate for completing practical training at Netcare Training Academy N5

Certificate for Communication Olympia N5

National Certificate: Management Assistant N4

National Certificate: Management Assistant N4

Certificate for an average year mark above 70 % - N4

Certificate for year mark above 80 % - N4

Certificate for the Merit Awards - N4

Results of Introductory Computer Practice N4

Senior Certificate

(All Certificates are available on request)

Contact this candidate