SAMANTHA ROLDAN

CLAIMS ADJUSTER +

ADMINISTRATIVE

PROFESSIONAL

PHONE: 863-***-****

EMAIL: adgxds@r.postjobfree.com

LOCATION: FL, 33839

SKILLS

Microsoft Word, Microsoft Outlook,

Microsoft PowerPoint, Microsoft Excel,

Microsoft SharePoint, Scheduling, Business

Knowledge, Inventory Control, General Office

procedures, Filing, Database & Records

Management, Customer Service, Flexibility

and Motivation.

EDUCATION

TRAVIS CAREER CENTER

Cosmetology

Diploma

2011

POLK STATE COLLEGE

Chain of Lakes Collegiate High School

Diploma 2010

LICENSES

0620 ADJUSTER – ALL LINES

License # W412370

EXPERIENCE

Research Analyst/ Claims Examiner

Metlife, Tampa FL

2019 to 2020

Processing of the Enterprise Death Match investigations which includes the comprehensive research and data analysis of insurance policies, insurance records and personal information to determine if Life Insurance policies have valid benefits and due to be paid to the beneficiaries or state’s unclaimed property programs.

Research and locate the Insured’s Beneficiary and send out necessary correspondence with compliance information.

Provide critical support individually and as a team for processing life insurance claim.

Complete the Beneficiary follow-up process in order to complete the payment process.

Maintained Client Confidentially of Company Records, For Deceased.

Property Claims Adjuster

Geico, Lakeland FL

2017 to 2019

Consistently provided prompt contact to insureds within a 24-hour period of the initial report.

Handled property claims involving investigation, coverage, liability and compensability and resolved, recognizing appropriateness of settling, compromising or declining coverage.

Quickly and effectively solve customer challenges.

Provided verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties.

Sales Team Lead

Pier One Imports

2015 to 2017

Assist customer with merchandise and answer all product-related questions necessary to guide them through the buying process.

Developed and trained Store Associates.

Coordinated and assisted in data entry, freight deliveries, negatives, and pack away procedures for accurate POS inventory.

Formed employee schedule and monitored labor cost to be effective with store.

Generated daily and weekly stats reports.

Hair Dresser

Eloisa’s at Orchid Springs Salon

2013 to 2017

Provided full salon service including hair cutting, color, chemical and thermal services.

Managed front office reception area by cleaning and organizing desk and visitor lobby.

Built successful and long-standing relationships with clients.

Scheduled appointments for clients with myself and other employees.

Client advice on product lines.

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