Life Insurance Front Office
Resume:
SAMANTHA ROLDAN
CLAIMS ADJUSTER +
ADMINISTRATIVE
PROFESSIONAL
PHONE: 863-***-****
EMAIL: *********@*****.***
LOCATION: FL, 33839
SKILLS
Microsoft Word, Microsoft Outlook,
Microsoft PowerPoint, Microsoft Excel,
Microsoft SharePoint, Scheduling, Business
Knowledge, Inventory Control, General Office
procedures, Filing, Database & Records
Management, Customer Service, Flexibility
and Motivation.
EDUCATION
TRAVIS CAREER CENTER
Cosmetology
Diploma
2011
POLK STATE COLLEGE
Chain of Lakes Collegiate High School
Diploma 2010
LICENSES
0620 ADJUSTER – ALL LINES
License # W412370
EXPERIENCE
Research Analyst/ Claims Examiner
Metlife, Tampa FL
2019 to 2020
Processing of the Enterprise Death Match investigations which includes the comprehensive research and data analysis of insurance policies, insurance records and personal information to determine if Life Insurance policies have valid benefits and due to be paid to the beneficiaries or state’s unclaimed property programs.
Research and locate the Insured’s Beneficiary and send out necessary correspondence with compliance information.
Provide critical support individually and as a team for processing life insurance claim.
Complete the Beneficiary follow-up process in order to complete the payment process.
Maintained Client Confidentially of Company Records, For Deceased.
Property Claims Adjuster
Geico, Lakeland FL
2017 to 2019
Consistently provided prompt contact to insureds within a 24-hour period of the initial report.
Handled property claims involving investigation, coverage, liability and compensability and resolved, recognizing appropriateness of settling, compromising or declining coverage.
Quickly and effectively solve customer challenges.
Provided verbal and written reports and explanations on claims, process and status reports to insureds, claimants, agents, and other interested parties.
Sales Team Lead
Pier One Imports
2015 to 2017
Assist customer with merchandise and answer all product-related questions necessary to guide them through the buying process.
Developed and trained Store Associates.
Coordinated and assisted in data entry, freight deliveries, negatives, and pack away procedures for accurate POS inventory.
Formed employee schedule and monitored labor cost to be effective with store.
Generated daily and weekly stats reports.
Hair Dresser
Eloisa’s at Orchid Springs Salon
2013 to 2017
Provided full salon service including hair cutting, color, chemical and thermal services.
Managed front office reception area by cleaning and organizing desk and visitor lobby.
Built successful and long-standing relationships with clients.
Scheduled appointments for clients with myself and other employees.
Client advice on product lines.
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