Social Media Digital Marketing

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Personal info

Address: District **, *th October city

Mobile phone :012******** / 010********

E-mail : adgxa4@r.postjobfree.com

Date of birth :1/10/1991

Marital status: single

Nationality: Egyptian

Educ ation

University: Cairo University Faculty of Commerce

Graduation year: June 2013

Degree: good

Language

Arabic: Mother tongue

English: very good

Certifications

Professional Digital Marketing Diploma in 2019

professional accounting course

Experiences :

Op eration Success at Jovi - Go and Jumia 2019 till now Resolved problems, improved operations and provided exceptional client support. Resolved conflicts and negotiated mutually beneficial agreements between parties. Worked with customers to understand needs and provide service. Increased customer satisfaction by resolving issues. Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Investigated and resolved strategic issues affecting and operations. Serve as the lead point of contact for all customer account management matters Negotiate contracts and close agreements to maximize profits Ensure the timely and successful delivery of our solutions according to customer needs and objectives Prepare reports on account status

Freelance Online Marketing (Jan - 2019)

Collected and analyzed data to improve strategies. Created and managed landing pages for products.

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Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.

Wrote social media content to increase engagement with customers. Warranty Specialist at JoviTronix (HTC - Lenovo Moto - Sony - Wiko) ( 2018 - 2019 ) Coordinate logistics for incoming replacement parts and outgoing shipments of defective components.

Handled the issues of vendors about any part defectives Claim the parts & devices defective

Purchasing Specialist at Delta Plast ( 2017 - 2018 ) Worked with departments to find new and better items to fulfill diverse needs. Researched new vendors and partners to obtain most cost effective pricing for goods Accepted and processed supply requests from staff, and placed orders per procedures. Office Manager at Inception Trade ( 2014 - 2017 )

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff. Handled all incoming business and client requests for information. Provided complete meeting support, including materials preparation and notes or minute taking. Improved office operations by automating client correspondence, record tracking and data communications.

Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives. Customer Service Representative at Orange ( 2013 - 2014 ) Evaluated customer information to explore issues, develop potential solutions and maintain high- quality service.

Assisted customers by answering questions, responding to inquiries and handling telephone requests.

Addressed escalated customer service issues sent from another team to save customer relationships.

Skills

Excellent Self - directed, team player, Ability to work under pressure . Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations.

Able to focus on project, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, integrity.

Excellent telephone presence and effective communication and problem - solving skills . 3

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