Assistant Customer

MAEGAN PEARSALL

***********@*******.*** 734-***-**** Ypsilanti, MI 48197

Summary

Experienced, well organized and detail-oriented Compliance Officer with extensive experience in auditing and compliance assessments gained during four-year career. Collaborates well with team members, senior leaders and external parties to meet goals and optimize internal policies, procedures and regulatory compliance. Well-versed in conducting thorough assessments of operations, devising process improvement strategies and building cohesive, successful teams.

Skills

Advanced MS Office knowledge

Excel spreadsheets

Multitasking and prioritization

Documentation skills

Compliance reviews

Organization skills

Project management

Records management systems

10-key proficiency

Data entry documentation

Time management

Documentation skills

Compliance reviews

Problem resolution

Planning and coordination

Customer satisfaction

Coaching

Database

Document management

Due diligence

Filing

Leadership

First Aid/CPR

Tech-savvy

Experience

Compliance Analyst

12/2016 - 10/2020

All Star Driver Education & Driving School Ann Arbor, MI

Reviewed company policies against best practices to better understand level of compliance.

Created plans to improve and correct operations in order to stay compliant.

Reviewed contracts and verified corrections to meet all regulatory requirements.

Adhered to deadlines to optimizing regulatory and operational performance.

Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.

Effectively executed compliance audits to check company policies, procedures and controls.

Enforced regulations by reviewing state laws to confirm compliance.

Kept detailed records to meet legal standards such as organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.

Maintained positive working relationship with fellow staff and management and worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Demonstrated self-reliance by meeting and exceeding workflow needs and completed all assignments on time and with no infractions during examinations.

Improved operations by working with team members and customers to find workable solutions.

Improved customer satisfaction by finding creative solutions to problems.

Provided excellent service and attention to customers by answering over fifty emails, phone call, online chats or face to face conversations per day to address customer questions or concerns.

Recognized by management for providing exceptional customer service.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.

Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Prepared packages for shipment by generating invoices and setting up courier deliveries.

Efficient in using FedEx, USPS and UPS.

Dispersed incoming mail to correct recipients throughout office.

Maintained business records by updating customer information.

Maintains strong use and understanding of all Microsoft and Google Doc programs.

Head Coach

03/2015 - Current

Premier Athletics Plymouth, MI

Organized practices and skill development workshops to drive progress.

Trained and developed novice coaches on recruiting and scouting for student-athletes.

Built strong rapport with athletes and assistants before, during and after coaching seasons.

Reviewed game tapes of competitors to understand strategies and plan approaches.

Cultivated sense of team loyalty and commitment through excellent sportsmanship, strong leadership and dedication.

Maximized athlete performance by overseeing targeted physical conditioning programs.

Promoted to the Head Coach role after performing in the Assistant coach role for two year and competing as a completive athlete for multiple years.

Observed safety guidelines and protocols during practice sessions and game to help players avoid injuries.

Encouraged athletes, fellow coaches and athletes to engage in good sportsmanship with competitors on and off field.

Checked equipment and monitored common areas to maintain neatness, organization and proper upkeep while remaining vigilant on safety.

Managed regular and post-season team practices.

Mentored novice player in building confidence and healthy competitive spirit.

Education and Training

High School Diploma

2015

Lincoln Senior High School Ypsilanti, MI

Associate of Applied Science

Washtenaw Community College Ann Arbor, MI

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