Tonya Elnaggar

Registered Nurse

Burnsville, NC

adgx8x@r.postjobfree.com

828-***-****

Searching for full time Registered Nurse position. Work Experience

Registered Nurse (RN)

Madison Health and Rehabilitation - Mars Hill, NC

October 2019 to January 2020

Long term care nursing responsible for total care of approximately 35 residents requiring skilled nursing care• Admitted and discharged patients

• Utilized the nursing process to assess, plan, intervene, and evaluate patient care

• Consulted and coordinated with healthcare team members

• Monitored, recorded and communicated patient condition

• Provided daily medication administration and administration of all medications

• Performed administrative duties

• Collected and interpreted patient data

• Formulated and evaluated health care plans

• Facilitated the plan of care

• Delivered patient education

Customer Service Representative

Majorel - Weaverville, NC

April 2019 to October 2019

Inbound call center for online bank. Responsible for answering banking questions knowledgeably and in a timely manner with 100% resolution to issues. Transferring funds between internal and external accounts, opening and closing accounts, issuing and deactivating debit cards when required. Ability to identify fraudulent fraudulent calls, knowledge of government and federal rules and regulations. Setting up online banking access, issuing checks, setup of automatic payments, etc.

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Worked in the inbound call center

• Created call center scripts

• Collected and documented orders

• Responded to inquiries and issues

• Responsible for troubleshooting applications

Registered Nurse (RN)

The Laurels of Summit Ridge - Asheville, NC

September 2018 to March 2019

Long term care nursing responsible for total care of approximately 35 residents requiring skilled nursing care• Provided nursing care for up to 40 patients per shift

• Admitted patients

• Worked directly with patient and physicians, therapists, and social workers

• 7 years of supervisory experience

Registered Nurse (RN)

Smoky Ridge Health and Rehabilitation - Burnsville, NC March 2018 to July 2018

Long term care nursing responsible for total care of approximately 35 residents requiring skilled nursing care

Center Coordinator/RN

Yancey County Committee on Aging Inc

September 2012 to March 2018

Complete client care including medication administration, toileting, diet control Registered Nurse

Johnson City Medical Center - Johnson City, TN

August 2009 to September 2012

Total care of surgical patients on progressive care unit with census of 4-7 patients Education

Associate's in Nursing in Nursing

Mayland Community College - Spruce Pine, NC

August 2005 to May 2008

Nursing Licenses

RN

Expires: June 2020

State: NC

Skills

• BLS, ACLS (10+ years), Cerner (10+ years)

• RN

• Med Surg

• Hospital

• Staff Nurse

• Medical Surgical

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