RIJESH MADA PURAKKAL

E-mail: adgx69@r.postjobfree.com, mobile: +91-780*******

OBJECTIVE

Be a part of an organization where I can capitalize on my skills and knowledge in a challenging environment while achieving the organizational goals in an effective way.

EXECUTIVE PROFILE

An expert in Hospitality & Wellness with 15 years of experience spread across the function in the industry.

Yoga Instructor with experience of Pranayama Meditation teachings.

Proven ability to direct and build operations and revenues from scratch for Spas.

Excellent knowledges of spa & Hotel operations.

Developed exceptional oral communication skills to build long term relationships with all across.

Proven leadership skills that include team building and motivation.

Wellness expert with various levels of appliances of Ayurveda, Spa, Yoga Pranayama & Lifestyle.

Flexibility for various locations and for different kind of people.

PROFESSIONAL EXPERIENCE:

Organization : Hyatt Alila Fort Resort Bishangarh,Jaipur, Rajastan

Designation : Assistant Spa Manager – Spa Alila

Duration : Since Jan 2019 – At Present

Job Description

Manage day to day operations of Spa including reservation, hosting, maintenance etc.

Plays a key role in the decision making of the operations and action plans.

Create and implement such documents as staff schedules, meeting minutes, safety rules, policy & procedure manuals, standards & procedures, disciplinary notices and performance reviews.

Responsible for all marketing aspects of the spa, including promotions, displays, and printed material.

Create and monitor spa programs for clients and evaluate effectiveness of existing or newly added programs.

Plan and implement monthly promotions and programs and special events for target populations relating to spa services.

Monitor current trends in the industry and make recommendations to the owner.

Meet regularly with owners and attend meetings as required.

Responsible for capital and operations budget.

Meet with group meeting planners and coordinate as required, to assist in showing spa facility and administrating groups programs.

Develop and deliver credible, competitive value-plus service to the customer.

Interacting with purchase for sourcing of materials and equipment’s as per requirements.

Governing inventory of raw material on weekly and monthly basis for ensuring indenting for adequate stocks.

Handling inventory and internal audits & Manage purchase orders for treatment and operational supplies

Conducting Hygiene and sanitation inspections of all equipment’s & areas used for spa operations.

Assuring that the safety and security policies and procedures are being followed.

Satisfy Qualitative & Quantitative standards of performance as per business demand & customer’s need.

Conduct Daily Complimentary Yoga sessions & Private Yoga sessions.

Organization : Radisson Hotel Kandla, Gujarat

Designation : Spa Manager

Duration : Since Jun 2017 – 17 Sep 2018

Job Description

Implementation of New brand of Spa in the Hotel, which Includes SOP, Menu & Marketing projects.

Responsible for staff including manning plans, job descriptions, recruiting, test-outs on candidates for both spa and salon.

Source products, materials, and equipment.

Created spa treatment menu of international style including packages to combine fitness and wellness classes.

Provided training to international standards including fundamentals of health, spa, and wellness.

Reporting to the General Manager by way of hands-on daily operations of Spa.

Developed Spa – Standard Operating Procedures.

Formulating the budget & monitoring.

Introduced various revenue generating scheme.

Introduced budget and tracking systems for revenue, services offered, and repeat clientele.

Constructed a detailed internal marketing plans for Revenue Generation & Guest Retentions.

Monitored daily guest usage with goals. Developed spa collateral pieces. Maintained a high level of customer satisfaction with tracking system by developing an outlet specified guest survey.

Reference: Mr.Ashok Tanna (Hotel Manager) -+91-706*******

Organization : Sathyam Grand Resorts, Chennai(HOE Wellness Pvt.Ltd.)

Designation : Spa Manager – Pre-Opening & Operations

Duration : Since Nov 2016 – 31 May 2017

Job Description

Pre-opening design and development in co-ordination with project.

Conceptualized, designed and positioned the Luxury spa & Salon in the Hotel with Unique blend of International & Local Knowledge.

Developed spa-operating concept, inclusive of market analysis, positioning and pricing philosophy.

Created extensive spa treatment menu to include a fusion of Asian & European spa rituals by keeping the local tradition and culture in mind. Implemented corporate and leading spa standards with affiliation of First leading spas of the world in the City.

Assisted in developing a new brand in the Hotel in collaboration with HOE wellness, outsourcing Spa Group Company.

Facilitated staff recruitment and hands on training to keep up to leading spas of the world standard.

Training the Therapist on Spa Rituals.

Setting up Standard operating Procedure for the Spa. Formulated the budget and implemented the same.

Sourced all Spa Operational equipments & Spa Management software which is best in the Industry.

Reference: Mr. Suresh Panikkar (General Manager) +91-887*******

Organization : Sanghvi Brands Pvt Ltd (la Riviere Spa by L’Occitane, Span Resort & Spa, Manali)

Designation : Assistant Spa Manager

Duration : Since March 2015 to Oct 2016

Job Description

Manage day to day operations of Spa including reservation, hosting, maintenance etc.

Plays a key role in the decision making of the operations and action plans.

Create and implement such documents as staff schedules, meeting minutes, safety rules, policy & procedure manuals, standards & procedures, disciplinary notices and performance reviews.

Responsible for all marketing aspects of the spa, including promotions, displays, and printed material.

Create and monitor spa programs for clients and evaluate effectiveness of existing or newly added programs.

Plan and implement monthly promotions and programs and special events for target populations relating to spa services.

Monitor current trends in the industry and make recommendations to the owner.

Meet regularly with owners and attend meetings as required.

Responsible for capital and operations budget.

Meet with group meeting planners and coordinate as required, to assist in showing spa facility and administrating groups programs.

Develop and deliver credible, competitive value-plus service to the customer.

Interacting with purchase for sourcing of materials and equipments as per requirements.

Governing inventory of raw material on weekly and monthly basis for ensuring indenting for adequate stocks.

Handling inventory and internal audits & Manage purchase orders for treatment and operational supplies

Conducting Hygiene and sanitation inspections of all equipments & areas used for spa operations.

Assuring that the safety and security policies and procedures are being followed.

Satisfy Qualitative & Quantitative standards of performance as per business demand & customer’s need.

Handling Guest queries and maintains guest records.

Deal with the guest complaints/concerns and solve problem independently.

Specialize wellness lecture series to the guest.

Plan Spa therapy and spa diet programs for guest for a wide verity of conditions ranging from Stress and Weight management to detoxification and rejuvenation.

Reference: Dr.Praseed Nair (Director, Operations) +91-940*******

Organization : O2 SPA Bangalore Airport (Masti Health & Beauty Pvt. Ltd.)

Designation : Duty Manager

Duration : Since March 2014 to Feb 2015

Job Description

Ensure FDEs duties (sales SMS, cash management, revenue sheet, etc.)

Operation & manage the spa in duty hours.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT

And Finance), through improvements to each function as well as coordination and

Communication between support and business functions.

Organize Customer Database

Build up Customer relationship for Further business deals (Like Corporate tie ups & Marketing Plans)

Address staff grievances, leave, weekly offs

Ensure SPA is maintained as per Checklist

Preparing/Maintenance of standard operating procedures and Appointment register

Review performance, service quality of all the Therapist

Act as FDE in absence of FDEs & perform their duties

Oversee overall financial management, planning, systems and controls.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT,

and Finance), through improvements to each function as well as coordination and

Communication between support and business functions.

Ensure FDEs SMS daily sales and update spreadsheets

Petty Cash Management

Staff briefing on daily, weekly and monthly basis as required and interaction with guest

Report all discipline related Marketing & Sales.

Submit the monthly stock/requirement report to Spa Manager by 2nd of every month

Organization : Radisson Blu – Mandara Spa (International Chain of Spas)

Designation : Spa Supervisor cum Yoga Instructor

Duration : Since Oct 2012 to Feb 2014.

Job Description

Assist management in supervising daily operations and perform all related duties to ensure guest satisfaction.

Spa & yoga Training & set up of the spa as per Mandara Brand standard.

Handling spa operations & events.

Organising Frequent audits to ensure good quality of treatment to the customers.

Evaluation of each staff with Cooperate Trainer on brand standard operational plan.

Planning and execution and sales promotional programs.

Creating Spa Events & Calendar for the entire year.

As a Yoga Instructor, set up and deliver group and individual yoga instruction for guests.

Training, assisting, and supporting the FO staff related to the SPA.

In the absence of spa manager run the spa in a well manner.

Inventory management of treatment products, Spa tools and hygiene accessories.

Maximize revenues through internal and external Spa promotions.

Review and Implementation of SOP’s & Brand standards with operational excellence.

Organization : Alfara Group – Alain, UAE.

Designation : Officer- Admin & Front office

Duration : Oct 2009 – Oct 2012

Job Description

Maintaining and co-ordinating the Health Club & Gym for the associates.

Lead the Yoga classes for the staffs.

Assist in the report preparation including,

Staff attendance

Weekly report

Facilitations of board meetings & training programs.

Assisting and reporting to the corporate manager to enhance the concern assigned task.

Complete understanding and adhere the company’s policy and procedure.

Carry out the other duties as assigned by the corporate people.

Frequent audits to ensure good quality of service to the guest.

Organization : Svastha Spa-Club Mahindra Resorts & Holidays -coorge.

Designation : Spa Therapist cum yoga instructor.

Duration : Oct 2008 – Oct 2009

Job Description

As a team leader assisting spa manager for the implementation of ‘svastha spa’ as a new brand in the resort.

Constant update of Spa Menu with new and innovative treatments.

Spa Treatment & yoga designing with concept.

Identification, selection, experimentation and implementation of new products usage in Spa.

Innovation of customized treatment with good business viability.

Training and development of employees to enhance their knowledge and skills.

Frequent audits to ensure good quality of treatment to the guest.

Organization : Sri Sri Ayurveda Panchakarma – Bangalore & Other outlets.

Designation : Senior Therapist cum Therapy trainer.

Duration : Nov 2004 – Sep 2008

Job Description: Spa

Provide on the job training for the new staff member.

Contribute to the high level of services in accordance with the company’s standard as prescribed in Standard Operations Manual.

Conduct therapist training, yoga & Mediation.

Creation and implementation of practical & easy training methods.

Assist in co-ordinating and supervising staff in professional manner.

Maintain in-house training program and keep rechecking Standards of service.

Implement therapist working schedule and be responsible to ensure the maximum productivity.

Job Description & Applications: Yoga & Mediation

Holistic health through an integration of hatha yoga and meditation, diet.

Adept at core yogic concepts:

Follow Yoga as Hatha Yoga Pradeepika.

Describe Yoga Sutras of Patanjali

Asanas, Pranayama, Bandhas and Mudras, Yogic Kriyas

Integrated Approach of Yoga therapy

Therapeutic Yoga

MSRT, Cyclic Meditation.

Specialize in: Hatha Yoga, Yoga for children, weight loss, Breathing for healing.

PROFESSIONAL TRAINING PROGRAMMES

Spa management training – Spa Loccitane by Sanghvirands, Pune

Svasstha Spa Training – Club Mahindra Resort, Munnar & Coorge.

Therapy Training Program – Sri Sri Ayerveda Panchakarma centre, Bngalore.

Basic, advanced, sahaj meditation courses & sri sri yoga training – The Art of Living, Bngalore.

EDUCATIONAL QUALIFICATIONS

Yoga Alliance Certificate in Yoga Teacher’s Training Course – Santhi Yoga Institute, Trivandrum

Diploma in Ayurveda Nursing & Panchakarma – Malabar Institute Wayanad (BSS), Kerala.

Pre-Degree – SES College, Calicut University.

Secondary School - KPC HSS Pattannur, Kerala.

PERSONAL DETAILS

Age : 36 years.

DOB : 03/03/1982

Permanent Address : Janaki House, Peruvalath Paramba P.O, Irrikur, Kannur, Kerela, 670593

Correspondence Address : Janaki, Peruvalathparamba PO, Kannur DT, Kerala 670593

Languages known : English, Hindi, Malayalam, Kannada, Tamil.

Applicant

Rijesh Mada Purakkal

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