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Office Staff Customer Service

Location:
Kansas City, MO
Posted:
October 13, 2020

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Resume:

Timmothy Rogers

Address: *** ** **** **. ****** City, Mo 64118

Phone: 816-***-****

Email: Rogerstimdiane@gmail.

Objective: I am seeking a position which utilizes my experience, training, and knowledge. I want to achieve success with a dynamic organization, utilizing team leadership, customer service, and organizational skills. I have 10 plus years of experience in a management position in which I trained and oversaw daily operations in the field. I am not afraid of responsibility. I am organized and detail oriented. I am a hard worker and a fast learner. I have developed training manuals and training programs for customer service representatives. I have provided training to customer service representatives in two different industries. I have many years of experience working with clients both internally and externally. I believe in doing my job to the best of my abilities. I have experience with training and development directly with Providers, Nursing, and Office staff. I have experience with the following Cerner Solutions: CPOE, Powerchart, Ambulatory Clinics, Inpatient/Hospital Physicians/Pharmacists and Nursing. I have experience as an Analyst and resolving issues and working closely with clinics to determine workflows.

Target: A company that promotes from within.

Expierence

EHR/EMR Classroom Trainer/Analyst II, Medsys Group Jan. 2019-July 2019 I am very much a team player and am always up for a challenge or willing to find a resolution to a problem. I assisted with developing new work flows as needed with the change to the new EMR system.Cerner Corporation - Nationwide ● Deliver direct support to physicians and clinicians in the proper and optimal use of clinical, financial, and all other information technology systems. ● Maintain ongoing support, training, and communication to clinical providers throughout the solution life cycle. ● Leverage knowledge around clinical workflows and oversee, both physician and nursing, to make the transition process seamless. ● Initiate and develop reporting methods for client feedback on end user training abilities and progress.

EHR/EMR Classroom Trainer/Analyst II, Talent Wave/DB Healthcare/NTT Data June 2018-August 2018

Provide classroom training to Providers, Nurses, and office staff for Dignity Health Cerner EMR. Classes range in size from 2-20. Classes are taught by role and specialty. Dignity provides the prepared training material and I incorporate my own unique style of teaching. Helped develop class content and tested in prod to make sure things were firing correctly before the go-live. Classes vary in time depending on course material and the class needs and or skills. Deliver as much information and training possible to make the transition to the new Cerner EMR go as smoothly as possible and less stressful for everyone at Dignity Health. I am very much a team player and am always up for a challenge or willing to find a resolution to a problem.

EHR/EMR Conversion Coach, Allied Global Serv/Medfirst Consulting/Ettain Group May 2018

Cerner Corporation - Nationwide ● Deliver direct support to physicians and clinicians in the proper and optimal use of clinical, financial, and all other information technology systems. ● Maintain ongoing support, training, and communication to clinical providers throughout the solution life cycle. ● Leverage knowledge around clinical workflows and oversee, both physician and nursing, to make the transition process seamless. ● Initiate and develop reporting methods for client feedback on end user training abilities and progress.

Adient- Site Integrator/Training Roles Manager Oct. 2011 to current As Site Training Manager I oversaw daily operations of manufacturing production, Enhanced/or created SOP for all manufacturing duties. Dispursed training manuals, visual aids, and messaging boards throughout the plant. I assigned training rosters, and user role assignments, and forecasted manpower requirements. Planned Site Events and sustainment amongest many other duties required of me.

Also Prior Military Experience- Army 11 years 1993 to 2003

References:

Amy Safe 913-***-**** Professional

Tasha Brooks 515-***-**** Professional

Janet Shields 816-***-**** Professional



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