JOSE ROBERTO DE SOUZA PINTO

Address: Av. Dr. Francisco Ranieri, 182 – Lauzane Paulista – São Paulo – SP

(Total mobility to change City / State)

Cell Phone: (55-11-972**-**** (Whatsapp)

e-mail: adgx3u@r.postjobfree.com

Linkedin: https://www.linkedin.com/in/joserdsouza/

Brasilian, Married, (08/09/65)

SENIOR DIRECTOR

With operations in Operational Excellence, Process Improvement, Lean Sigma, Project Management, PMO, Operations, Quality, Products, Services, After Sales, HR, Training, IT, Marketing, Sales, Transport and Logistics, with a focus on automation, innovation, cost reductions and increased revenues.

SUMMARY OF QUALIFICATIONS

Planning, development and implementation of strategic, tactical and operational plans, providing sustainable results through the implementation and effective accomplishment of the tasks described in the operational plan.

Development and implementation of Financial, Operational and Results Governance processes, as well as the implementation of internal metrics and performance indicators (KPI).

Management of Projects, using PMI methodology (PmBok), at national and international level (North America, Latam, Asia and Europe), acting as PM and PMO, providing increased profitability through revenue growth, customer satisfaction and reductions of costs.

Management of BPM (Business Process Management) and Business Process Improvement (BPI) processes, providing improvements by mapping the value chain of critical and strategic processes and applying the LEAN and SIX SIGMA methodologies.

Mastering continuous improvement methodologies: LEAN MANUFACTURING and SIX SIGMA; product development: AGILE (SCRUM), DFSS and DESIGN THINKING; Quality tools: PDCA, Ford 8D, DMAIC, DMADV, DMADDD, KAIZEN, HOUSEKEEPING, 5S, etc

National and international acting as instructor of the courses of certifications in the methodologies Lean Manufacturing, Six Sigma and Quality tools, spreading these methodologies by all professional levels.

Implementation of Visual Management and Dashboards of Indicators and Main Metrics, strengthening the decision-making and actions of managers.

Implementation of CRM processes to better manage customer information and requests, adjusting internal processes to provide maximum results and customer satisfaction.

Management of high performance multifunctional teams and senior teams, building individual and team actions and attitudes, reinforcing the implementation of OPERATIONAL EXCELLENCE.

Negotiation in complex, challenging and volatile environments and scenarios, with emphasis on interaction, positive influence and effective communication at all decision-making levels.

Financial, operational and commercial management of mergers and acquisitions (M & A) projects in all its phases, as well as in the control of strategic partnerships.

Management and control of outsourced companies, partners in the after-sales, manufacturing and technical facilities segments, ensuring the alignment of operations with operational planning.

Creation and implementation of the SAC system (Customer Service 0800), and After Sales Support, optimizing the internal processes and integrating the areas of Marketing, Sales, Services and Factory.

Development and implementation of third sector projects, involving programs in accordance with the Ministry of Social Development and Municipal Government.

International Award "MOTOROLA INNOVATION USA 2002" for the creation and implementation of the CRM project to collect, analyze, handle and manage customer complaints and requests.

National award "QUALITY HIGHLIGHT 2002" received from Motorola Brasil, for the creation and implementation of the external relationship project with the main customers (CRM - LIASON).

MAIN SKILLS

Resolve conflicts; Motivate people; Team work; Cooperate; Receive feedback; Start new ideas, Coordinate tasks; Promote changes; Solve problems; Dealing with crises; Facilitate group communication; Listen carefully; Define and achieve goals; Multitasking; Meet deadlines; Negotiation; Ease of learning; Flexibility and Hands on..

ACADEMIC BACKGROUND AND LANGUAGES

Fluent English and good working knowledge of Spanish

Post - Graduation in Project Management from the University of São Paulo - USP / 2007.

Graduated in Business Administration from Faculdade Ciências Gerencial - UNOPEC / 2003.

Certified instructor for Lean Manufacturing / Six Sigma courses, by Motorola University - USA / 2005.

Master Certification in Lean Manufacturing by Equifax - Atlanta - USA - 2010

Lean / Six Sigma Master Black Belt certification, by Motorola University - USA - 2007

Lean / Six Sigma Black Belt certification, by Motorola University - USA / 2003.

Lean / Six Sigma Green Belt certification, by Motorola University - USA / 2003.

Technical training in electronics by the Salesian Institute “Dom Bosco” / 1983.

PROFESSIONAL EXPERIENCE

SENIOR CONSULTANT OF OPERATIONAL EXCELLENCE (05/16 – Current)

Independent Consulting in Processes Improvements, Projects Developments, Costs Reductions and Revenues Increases

Consultancy and project realization to increase profitability and operational performance, providing improvements in the critical processes of organizations, aiming for revenue increases, performance and productivity gains, as well as cost reductions through the use of Lean Manufacturing, Six Sigma, Agile and Project Management methodologies.

Development and application of training on Corporate Management, Leadership, Quality, Problem Solving Techniques, Project Management, Implementation and Management of Performance Metrics (KPI), in addition to the fundamentals and tools of Lean Sigma methodologies.

Development and implementation of social projects in the third sector, allowing personal and professional training of people, according to guidelines received from the prefectures of Sumaré - SP and Hortolândia - SP (Preparation for the job market; Hair salon management, Administration with emphasis in entrepreneurship; HR Assistant and Administrative Assistant).

SÃO BERNARDO DO CAMPO TRANSPORT - SBCTRANS 10/15 – 04/16

Public Transport Service Provider National Company

SENIOR ADMINISTRATIVE DIRECTOR (Human Resources, Marketing, IT, Process and Project Manager)

Responsible for managing the administrative board, composed of the following areas: Human Resources, Marketing, Information Technology, Project Management, Order & Security and Facilities.

Conducting operational improvement projects in the provision of public transport services, focusing on the alignment of business processes with the ERP Globus control systems, developed specifically to support the collective passenger transport operations.

Responsible for restructuring and innovation in the areas of Information Technology, including infrastructure and systems, as well as in the areas of Marketing and Human Resources, in order to improve the capacity and performance of these areas in order to successfully meet future demands and requirements from the market.

ATLAS TRANSPORT & LOGISTICS 05/13 – 09/15

National Company Provider of Services of Transport of Fractional Loads

SENIOR CORPORATE MANAGER OF STRATEGIC PROJECTS – Project Management Office – PMO

Responsible for the company's Strategic Projects Office, acting as a PMO of corporate projects, involving 44 branches nationwide, aiming for increases in capacity, operational performance and cost reductions.

Carrying out process improvement projects with multifunctional and multisectoral teams, building and disseminating teamwork in pursuit of objectives and results.

Application of the Lean Sigma methodology providing improvements in critical processes, resulting in performance gains and cost reductions.

Development and implementation of Operational Governance and Results processes, as well as the implementation of internal metrics and performance indicators (KPI).

Development and creation of new projects in the operations of cross-docking, movement, distribution and synchronized collection of products, as well as in logistics of storage and transport client-company-client.

Development of operational and financial solutions through the application of new methodologies for analysis and optimization of the road network, geo-positioning of the branches and handling of products.

Execution of operational improvement projects in the logistics processes of the distribution centers, identifying bottlenecks and implementing solutions through the application of Lean concepts: Kaizens, 5S's and Housekeeping.

POSITIVO INFORMÁTICA SA 06/12 – 05/13

Brazilian company that provides electronic consumer goods – computers and mobiles

NATIONAL SENIOR MANAGER OF SERVICE (National Network of Authorized Technical Assistance)

Responsible for the management of the National Network of Authorized Technical Assistance, composed of 350 third-party companies providing warranty repair / after-sales services.

Responsible for the management of companies providing Roll-out services of computer equipment, infrastructure and computers, to supply government bidding contracts.

Implementation of process improvement projects, aiming at the standardization of procedures, and operational excellence, as well as guarantee cost reductions.

Responsible for the development of a new strategic plan based on the reduction of operational costs, on the performance increase of the partner companies and on the implementation of the after-sales warranty model.

Development and implementation of a new model for the provision of repair services for products under warranty, standardizing processes, and centralizing management and operational control through an integrated system.

Development and application of technical product training repair services and customer service, to all authorized network, both internally and externally through partnerships such as SENAI.

Implementation of management controls by KPI performance indicators, real-time metrics, as well as decentralization of management and operational control by geographic regions.

Development and implementation of regional supervision to manage, support and act together with companies providing third-party services, ensuring control and standardization of processes.

EQUIFAX DO BRASIL 01/10 – 05/12

Brazilian company that provides credit information services

DIRECTOR OF OPERATIONS & OPERATIONAL EXCELLENCE (Lean Sigma Master Black Belt – PMO)

Reporting directly to the President of the company, was responsible for the Data & Operations Department composed of 10 areas: Data Quality, Positive Data, Negative Data, Client Record Data, Marketing Service Operation, Customer Support, Fraud Analysis, Customized Operations, Project Management and Process Improvement, with a team of 220 professionals.

Responsible for the management of the Operational Excellence sector, composed of the areas of Process Improvement; Operational Governance and Project Management.

Development and implementation of BPM (Business Process Management) and BPI (Business Process Improvement) Process Management, providing improvements by mapping the value chain of critical processes.

Implantation of improvements in the critical processes of the operational, products, financial and administrative areas, using the methods of continuous improvement: LEAN MANUFACTURING and SIX SIGMA; product development: AGILE (SCRUM), DFSS and DESIGN THINKING; Quality tools: PDCA, Ford 8D, DMAIC, DMADV, DMADDD, KAIZEN, HOUSEKEEPING, 5S.

Implementation of Visual Management and periodic management metrics, strengthening the management of critical processes, control of deliveries and the development of action plans.

Management of high performance multifunctional teams and senior teams, building the individual actions and attitudes of the professional and the team, reinforcing the implementation of Operational Excellence.

Development and implementation of Project Management, providing innovations, cost reductions and increased capacity and operational performance to meet current and future market demand.

Financial, operational and commercial management of M & A projects, as well as in the control of strategic partnerships. Management and control of mergers and acquisitions in all its phases.

Negotiation in complex, challenging and volatile environments and scenarios, with emphasis on interaction, positive influence and effective communication at all decision-making levels of the organization.

MOTOROLA OF BRAZIL 04/97 – 05/09

Large American multinational in the Telecom segment

OPERATIONAL EXCELLENCE SENIOR MANAGER (Lean Sigma Master Black Belt - PMO) (02/05 – 05/09)

Development and implementation of a global project portfolio management process, acting as a PMO for Lean Sigma projects and cost reduction initiatives, managing the operational and financial results and achieving the goals of all global projects: South America, America North, Asia and Europe.

Direct support of Lean Sigma Master Black Belt & PMO support, providing assistance and direction to project leaders, managing deliveries and correct use of methodologies.

Lean Sigma international experience and in Project Management, acting as international consultant and instructor of the courses of Quality and certification of Green and Black Belts.

Responsible for the management and control of operational metrics related to the operation of cellular repair services throughout Latin America and North America.

Development and launch of new NPI products, following Gates' methodology of achievement and progress steps.

SIX SIGMA BLACK BELT – SENIOR PRODUCT AND PROCESS SPECIALIST (04/97 – 02/05)

Implantation of process improvements in the operational, financial and administrative areas, using the Lean & Six Sigma continuous improvement methodologies and quality tools: PDCA, Ford 8D, DMAIC, DFSS, Kaizen, 5S, Housekeeping, CEP, Survey Analysis, etc. .

Development and implementation of the CRM system to collect, analyze and manage customer requests and requests, monitoring actions, time and effectiveness of solutions and / or responses. International Award "MOTOROLA INNOVATION USA 2002".

Establishment of an interface (Liaison) with national and international clients, collecting periodic information about functional performance, product quality in the field and customer satisfaction (Failure rate, complaints, problems, customer satisfaction, etc.). National award "HIGHLIGHT IN QUALITY 2002".

Development and implementation of the SAC system (Customer Service 0800), and After Sales Support, optimizing the internal processes and integrating the areas of Marketing, Sales, Services and Factory.

Implementation and control of operational KPIs and Quality, aiming to establish corrective and preventive action plans to reduce production losses and customer dissatisfaction in the field.

Implementation of the Motorola factory in Brazil, being responsible for the start-up of the processes and procedures of Operation, Manufacturing, Materials, Control and Quality.

Led the implementation of the Contact Center system (toll-free number) and Aftermarket Support, optimizing internal processes and integrating the Marketing, Sales, Services and Plant areas.

implementation of the supplier evaluation and qualification system, with emphasis on improving supplier processes through the use of tools and statistic control sheets, as well as implementation of the ISO9000 and TL9000 quality systems.

TELECOMUNICAÇÕES BRASILEIRAS S.A. – CPqD TELEBRÁS 04/87 – 05/97

SENIOR ELECTRONICS TECHNICIAN – R&D ENGINEERING PROJECTS

Worked in micro-processed electronic card projects for the O&M module of the fixed telephone digital center (Trópico RA); transferred technology to Brazilian industries regarding fixed telephony and data transmission projects, as well as implementation of microelectronic laboratories, prototype testing and Surface Mounting Technology (SMT).

PETROBRÁS – CBI (Chicago Bridge and Iron Company) 05/85 – 03/87

ELECTRONICS TECHNICIAN – NONDESTRUCTIVE TESTS

Was responsible for electric/electronic maintenance of nondestructive testing and assay equipment: x-ray, Gamma Ray, hydrostatic tests in storage tanks, as well as the development and maintenance of electrical control panels of motors, valves and automatic welding machines.

EXTRACURRICULAR COURSES

Customer Success - How to win and retain customers SEBRAE 08h-2020 SEBRAE

Financial management SEBRAE 04h-2020 SEBRAE

Control of Expenses in Industry SEBRAE 16h-2020 SEBRAE

Management and Corporate Governance Univ.Positivo 40h-2012 Positivo

Agile Methodology Equifax 40h-2011 Equifax

Scrum Framework Equifax 40h-2011 Equifax

Organizational Leadership Equifax 40h-2011 Equifax

Tango Business Simulation KASolution 16h-2007 Motorola

Essentials for Emerging Leaders Motorola 16h-2007 Motorola

Verbal Expression – Reinaldo Polito Rein. Polito 52h-2006 Motorola

Quality Essentials Overview – Manufacturing Motorola 8h-2006 Motorola

Motorola's Approach to Quality Instructor Motorola 4h-2006 Motorola

Digital Six Sigma Tools Training Instructor Motorola 8h-2006 Motorola

Black Belt Instructor (Train the Trainer) – USA Mot.Phoenix 32h-2005 Motorola

Green Belt Instructor (Train the Trainer) – USA Mot.Phoenix 8h-2005 Motorola

Leading Digital Six Sigma for Executives Motorola 16h-2005 Motorola

Robust Engineering with Taguchi Methods Motorola 32h-2005 Motorola

Leadership, Management and Communication F.Vanzolini 48h-2004 Motorola

Planning for Effective Performance Motorola 8h-2003 Motorola

Global Ford 8-D Problem Solving Motorola 24h-2001 Motorola

Effective Presentations and Meetings Motorola 16h-2001 Motorola

Success Negotiator Motorola 16h-2001 Motorola

ISO 9000 / TL9000 Quality System Motorola 24h-2000 Motorola

QSR stands for Quality Systems Regulation Motorola 16h-2000 Motorola

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