ADEBOYE FAMUREWA

*** * ***** ***** **** Cell: 214-***-****

Lewisville, TX, 75067 Email: adgx1x@r.postjobfree.com

SKILLS

Windows server 2012

TCP/IP

PowerBI

Teams

PowerShell

Putty (Linux Server)

DNS

MS Office Suite

Gsuite & Gdrive migration

Box Migration

FileShare Migration

Exchange Migration

Remote Desktop connection

Office 365

Exchange (2003,2007,2010 2013)

Share point Customer service

Active Directory

Cloud computing

Education & Certifications

B.Sc. Computer Science and Information Technology

Olabisi Onabanjo University, Iwo, Nigeria. (2012)

Diploma in Data Processing)

Olabisi Onabanjo University (2007)

Microsoft Desktop Support Technician (2011)

PROFESSIONAL EXPERIENCE

MICROSOFT, LAS COLINAS IRVING TEXAS. NOV 2018- PRESENT MIGRATION VELOCITY MANAGER

Migration experience from On Premise Exchange to Office-365 cloud.

Experience in Microsoft Exchange technologies Exchange 2003, 2007, 2010, 2013, as well as Office 365 and Microsoft Lync 2010 and 2013.

Ensures migration credentials, infrastructures, and that customers are onboarded and completed after the migrations.

Cloud migration/adoption of users from exchange on-prem server to exchange online.

Recommends best practices for key pilot migrations, and accordingly define customers velocity batch.

Migrates Mailboxes from Multi Exchange environment (Foreign domains) to Native Mailbox servers.

Execution of Exchange Mailboxes and Servers from Cross Forest Domain.

End to end Automation using PowerShell for User Account/ Mailboxes/ Distribution Group/ Security Group provisioning and management.

Troubleshooting connectivity and performance issues with virtual machines and VPN connections.

Using Migration tools such as, SPMT, MoverIo, Quest, Migration Manager, Metalogics etc.

Escalating to or collaborating with other teams when required.

Prioritizing cases as per severity.

Configure & troubleshoot customer issues and problems with Office 365.

Office 365 Administration.

Adeboye Famurewa Resume, Page 2

Recommends best practices to customers and partners on how to schedule batches for Exchange, File share, Google Drive, Gmail, and Box migration.

Support 365 Users, create, edit, and administer permissions and rights for Active User Accounts. EXPERIS, GRAPEVINE TEXAS. MAY 2017- NOV 2018

TECHNICAL SUPPORT ENGINEER (O365)

Systems Administration of applications within the Office 365 suite (Microsoft office applications, One drive, SharePoint, Teams Intune)

Responded to work requests for service and incidents in the company ticketing system through completion. Document all work performed within the requests.

Responded to emergent requests for service and/or unforeseen demand

Installed, configured, and supported Microsoft Office 365 on various platforms

Performed several types of migrations (hybrid, cutover, imap)

Experience with exchange server, Lync and share point

Provided phone and remote troubleshooting support

Experience with Active Directory Users & Computers (Creating & Managing User / Computer Accounts, Managing Account Memberships, Resetting Passwords, Managing AD OU Structure)

Group Policy Management (Creating / Managing GPOs, Deploy Software / Files VIA GPO

Experienced with PowerShell and Scripting.

Was responsible for efficiently managing the relationship with customers while accurately documenting cases details, and outcomes.

Communicated with corporate customers via telephone, written correspondence, electronic service for technically complex problems

Ensured accurate and timely resolution for assigned issues

Provided front line administrator and end user support for multiple clients

Collaborated with other engineers to find solutions. (Collaboration with Support Engineers at different levels and technology areas to find solutions)

Reported software bugs and customer suggestions to management.

Initiated shift to shift hand-off of open service requests as needed to facilitate ongoing customer support within teams/shifts.

GUARANTY TRUST BANK, LAGOS NIGERIA FEBRUARY 2016 – MARCH 2017 IT SUPPORT LIVE CHAT/CALL CENTER

Effectively performed troubleshooting live chat and call center

Windows Server 2012 (Installation / Configuration, Managing Server Roles, Managing Server Shares)

Virtual Machines / Servers (Build / Manage multiple VMs)

Performed hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

Replaced parts and performed computer/ATM repairs on office as well as remote locations

Troubleshooted and resolved desktop support issues for employees and customers

Recorded, tracked, and documented help desk tickets, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

Accurately documented instances of desktop equipment or component failure, repair, installation, and removal.

Accessed software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

Resolved all assigned issues in a timely manner.

Experience with Active Directory, SharePoint and Group Policy.

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