GLORIA MICHELLE DEREUTER

Miami, FL *****

adgx1m@r.postjobfree.com

305-***-****

B.A Bilingual Spanish/English Fluent

Authorized to work in the US for any employer

EDUCATION

B.B in International Business

Florida International University - Miami, FL

A.A. International Relations

OSHA 30= Congress created the Occupational Safety and Health Administration (OSHA) to ensure safe and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education and assistance. SKILLS

• AMDOCS

• VoIP Nextiva, Genesis (1yr)

• Voiance Translation Services

• Zoom Meetings (3 yrs)

• SharePoint Software (10+)

• Microsoft Teams (5 years)

• Outlook (10+ years)

• Cisco telecommunications (10+ years)

• WebEx video conferencing (10+ years)

• Concur (5 years)

• Lotus Notes (1 year)

• Visio (1 year)

• Experience with database software administration. (1 year)

• Calendar Management

• MS Word, Excel. (10+ years)

WORK EXPERIENCE

Virtual Customer Service Representative

• Internal Revenue Service (IRS) - Miami, FL July 2020 to August 2020

• Spent 90% of my working time on the phone, resulting in superb customer service skills

• Maintain customer confidentiality and being empathetic to the customer.

• Find missing information as applicable, coordinating with other departments to resolve issues.

• Working in a variety of systems to perform required tasks.

• Work well with other team members including vendors, operational and technical staff Virtual CSR

• Florida Department of Equal Employment Opportunity (UI) Miami, FL May 2020 to July 2020

• Providing online information to claimants, resolving issues, and providing information specific to claimant

• Reset Pin, General questions, Agency assist, Fraud, Claim Specific, FAQ

• PEUC, PUA, Application

• File initial claim applications. claim weeks, effective dates,

• View and research claim status and payments

• Update personal information and payment option information’s. G

BRYAN CAVE LEIGHTON PAISNER - Miami, FL October 2019 to January 2020 Administrative Assistant

• Provided high-level administrative support (~7 staff members)

• Provides broad administrative support to Partners and Associates.

• Meets daily with site manager to review schedule, meetings, and events to ensure that materials and connection information for all meetings are accurate

• Proactively monitor and assigned executives schedules to identify conflicts and reach out for resolution before time, or priority to avoid conflicts

• Managed calendars, agenda, appointments, conference calls, meetings on site and off site local.

• Escorts visitors and clients to appropriate conference room and offers beverages

• Opens promptly all floor entrances at the beginning of the shift and secures all floor entrances before departing for the day

• Managed calendars, agenda, appointments, conference calls, meetings on site and off site local.

• Escorts visitors and clients to appropriate conference room and offers beverage

• Acts as Office Services Manager when Site Manager is out of the office

• Sends Firm Wide Daily Communication, - Event Notices, Quarterly Birthdays, Building Management Notifications

• Schedules Meetings - Rendezvous System and Prepares Boardroom Hospitality and events

• Issues, manages access cards, monitors validations and parking on South East Financial Website

• Enters and Manages Work Orders- South East Financial Website

• Assist in various projects as they arise such as, organizing departmental events, catering, gifts, and other scheduled meetings to support business operations. Assists with special projects assigned by management.

Executive Assistant to CFO

ALL IN ONE TAXES - (~4 staff members) Miami, FL November 2017 to October 2019

• Prepare presentations for executive committee meeting

• Organizes expense reports for executive

• Attends to, daily phone calls and calendar for all associates meetings,

• Coordinates International travel as well as US along with accommodations, and transportation.

• Draft correspondences and other formal documents

• Plan and schedule appointments and events

• Greet and assist onsite guests

• Prepares expense reports for CFO

• Perform all other office tasks, Events, Month Birthdays and Holidays events Executive Assistant, to Executive VP

INTERVAL INTERNATIONAL - Miami, FL April 2017 to August 2017

• Manage strategic planning for Latin America market and played an integral role in driving projects across various business units/departments to reach completion.

• Identified new business opportunities in Latin America and coordinates their review with Sales

• Executives in remote offices to ensure their viability. Depending on outcome, developed with everyone an action plan and timelines for review with EVP.

• Directed remote personnel and keeps EVP abreast of deadlines and urgent issues.

• Manages P&L budgets for all Latin America business units and ensures that expenses are in line with approved budget.

Executive Administrative Assistant to the VP of the Legal Department ASSURANT SOLUTIONS - Miami, FL April 2016 to August 2016

• Provided general support to legal team of four including two Managing Attorneys

• Managed conflicting and shifted priorities worked with sensitive and confidential information

• Heavy calendar management; scheduled meetings for VP and team with both internal & external key stakeholders &executives

• Uploaded scanned agreements and/or enter contract data into department system, organized file contracts and electronic documents by country, and client Coordinate and arrange logistics for external functions including meetings, conferences, entertainment Managed travel schedule for VP and team, including. timeliness of expense reimbursement

• Creating, preparing, and/or revising reports for VP on Word, Excel and PowerPoint,

• Oversaw payment of bills for third party vendors local and international and ensuring deadlines were met with the migration of Assurant Europe in eRoom to SharePoint, ordering supplies for department, and distributing mail

Executive Administrative Asst, Hiring Assistant to Director, of Human Resources SONY PICTURES ENTERTAINMENT - Miami, FL January 2011 to July 2015 (LATAM)

• Provided complete confidential administrative support

• Meet daily with Director to review schedule, meetings and to ensure that materials for meetings

• were completed and accurate

• Proactively monitor and assigned executives schedules to identify conflicts and reach out for resolution before time, or priority to avoid conflicts

• Managed calendars, agenda, appointments, conference calls and meetings, local and international.

• Video conferencing, WebEx conferencing, phone conferencing, gather participants, and presentations for meeting throughout LATAM in accordance with time zone and ensure attendance of all participants

• Updated contract book; handle written and verbal employment verifications; create files; set up and coordinated Training and Development programs; maintained new hire orientation kits, for employee

• Coordinated events for LATAM every three months, including, venues, dinners, travel arrangements and transportation for groups of 15 or more organize international managers travels coordinated domestic and international travel arrangements, including booking airfare, hotel, and transportation. SONY PICTURES ENTERTAINMENT,

Executive Administrative Assistant to VP of Programing for (LATAM)

• Provided complete administrative support to group of (~7 staff members)

• Review and track department timesheets and time-off requests

• Assist in various projects as they arise such as, organizing departmental events, gifts, etc.

• Planning and coordinating all logistics aspects in support of frequent meetings and events

• involving executives traveling into Miami travel, hotel, venues

• Provided information to callers in accordance with organization policy; sort mail; prepare Travel & expense documents, process invoices for approval

• Coordinated telephone and/or video conferences utilizing Polycom System all through LATAM

• Screened incoming calls, e-mail, and correspondence Roll calls and manage phone sheet. Also provide phone coverage for other executives within the department when needed Executive Administrative Assistant to Operations Director of LATAM CISCO SYSTEMS - Miami, FL November 2009 to December 2010

• Provided high-level administrative support to the Service Sales Director for Latin America region and his ~10 direct reports.

• Organized the international managers travels coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation

• Coordinated and planed for large in-office and off-site meetings, including arranging catering, AV setup, and meeting materials

• Managed different requirements across directors and prioritize effectively to ensure on time execution

• Communicate professionally and with tact verbally and in writing, across different levels of the organization

H.I.G. CAPITAL - Miami, FL April 2007 to July 2009 Assisted VP with meeting agendas, and time management Provided high level of business support to group of six, including the CFO, Controller and Managers of finance department for ~7

• Screen incoming calls, e-mail, and correspondence and respond independently when possible.

• Organized and maintain filing system, legal filing and historical files to be able to retrieve information efficiently for auditors

• Coordinate telephone and/or video conferences utilizing Polycom System (Domestic and Int)

• Draft and prepare professional documents (e.g. correspondence, memos, notes, letters)

• Organize meetings and conferences by arranging facilities, caterers, issuing information/agenda, invitations, coordinating speakers and controlling event budget

• Provide all Board Members with high level, competent, friendly, courteous, professional, and confidential administrative support

• Assisted in new investor marketing presentations and distribution of subscription

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