Career objective

Seeking a challenging position in a well-established organization that allows growth where I can contribute and utilize my educational background & job experience.

Education

November 2004 Bachelor of Arts, faculty of commerce - Ain Shams University

Major: Business Administration

Minor: Accounting

Thanawya Ama degree, Future Language School, 1997

Technical Training & Courses

February 2005: Completing successfully Office XP professional Courses by IBM - Egypt.

Professional Experience

September 2019– till present

Willis Towers Watson- Financial Services & Insurance Broker

Executive Assistant to CEO

Job Description:

Completes a broad variety of administrative tasks for the President & CEO including: managing

an extremely active calendar of appointments; completing expense reports;

composing and preparing correspondence that is sometimes confidential; arranging complex and

detailed travel plans, itineraries, and agendas; and compiling documents for travel-related

meetings.

• Plans, coordinates and ensures the CEO's schedule is followed and respected. Provides

"gatekeeper" and "gateway" role, creating win-win situations for direct access to the CEO's time

and office.

• Communicates directly, and on behalf of the President and CEO, with Board members,

donors, Foundation staff, and others, on matters related to CEO's programmatic initiatives.

• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the

President, including those of a sensitive or confidential nature. Determines appropriate course of

action, referral, or response.

• Provides a bridge for smooth communication between the President's office and internal

departments; demonstrating leadership to maintain credibility, trust and support with senior

management staff.

• Works closely and effectively with the CEO to keep him/her well informed of upcoming

commitments and responsibilities, following up appropriately. Acts as a "barometer," having a

sense for the issues taking place in the environment and keeping the President updated.

• Provides leadership to build relationships crucial to the success of the organization, and

manages a variety of special projects for the President, some of which may have organizational

impact.

• Successfully completes critical aspects of deliverables with a hands-on approach, including

drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the

CEO's ability to effectively lead the company.

• Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on

projects to successful completion, often with deadline pressures.

January 2014 – September 2019

Premium Sourcing

Office Manager

Job Description:

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.

Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.

Maintains office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.

Maintains office staff by recruiting, selecting, orienting, and training employees.

Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Contributes to team effort by accomplishing related results as needed.

June 2013 – January 2014

Vodafone

Sales Advisor and Customer Service

Job Description:

Preserving customer service standards

Handling client enquiries.

Supporting team members

Representing the company

Attending meetings

Achieving set targets

Maintaining database complaints

Handle payments

providing help and advice to customers using the organization’s products or services;

communicating courteously with customers by telephone, email, letter and face to face;

investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;

handling customer complaints or any major incidents

issuing refunds or compensation to customers;

keeping accurate records of discussions or correspondence with customers;

producing written information for customers, often involving use of computer packages/software;

developing feedback or procedures for customers to use;

developing customer service procedures, policies and standards for the organization or department;

meeting with team members to discuss possible improvements to customer service;

learning about organization’s products or services and keeping up to date with changes;

August 2006: December 2008

RAWTEC for Trading

Senior Secretary

Job Description:

Manage and supervise the administrative functions of the project director office.

Taking the appointments maintaining the agenda up to date.

Handling whole correspondence (letters, faxes, mails, and reports).

Translating from Arabic to English & vice verse.

Maintaining the director's office filing system.

Organize & follow up travel requirements.

Coordinating with the various units and divisions within the company.

June 2004: January 2006

Egyptec Company for Trading

CEO Admin assistant

Job Description:

Handling all secretarial works (typing, filling, sending faxes and emails and schedules management).

Preparing the project meeting agenda.

In charge of all incoming and outgoing correspondence of the project and distributing it to the concerned employees.

Preparing and arrange the project manager meetings and appointments.

Checking project manager mail, follow up, take note and daily action log.

Translating when necessary.

Following up with the companies, various departments, suppliers, and main consulting group.

Prepare all daily and monthly report to measure performance and SWOT analysis reports and collecting required data from different related departments and as well as the system

Handling all administrative issues.

June 2003 – June 2004

Egyptec Company for Trading

Receptionist

Job Description:

1.Provide office support services in order to ensure efficiency and effectiveness within the Office

Main Activities

Receive, direct and relay telephone messages and fax messages

Direct the First Nations Members and the general public to the appropriate staff member

Pick up and deliver the mail

Open and date stamp all general correspondence

Maintain the general filing system and file all correspondence

Assist in the planning and preparation of meetings, conferences and conference telephone calls

Make preparations for Council and committee meetings

Maintain an adequate inventory of office supplies

Respond to public inquiries

Provide word-processing and secretarial support

2.Perform clerical duties in order to maintain Hamlet administration

Main Activities

Develop and maintain a current and accurate filing system

Monitor the use of supplies and equipment

Coordinate the repair and maintenance of office equipment

3.Performs receptionist functions

Main Activities

Answer all incoming calls and handle caller’s inquiries whenever possible

Re-direct calls as appropriate and take adequate messages when required

Greet, assist and/or direct students, visitors and the general public

4.Support the Executive Director and other staff

Main Activities

Assist the Executive Director and other staff as requested

Provide administrative services for the Executive Director

5.Perform other related duties as required

2000 -2003

Lotfy Mansour International Distribution Company

Team leader (Marketing Department Tobacco)

Job Description:

1. Follow up the promoters on their daily plane, (A class)

2.Submitting reports to the promotions manger about the results of the handled projects

3.Follow up on POSs and AMPs

4.Participated in the main activities of three brands (Marlboro& Merit)

5.Participated in the implementation of all the tobacco competitions and Activities for three brands

Marlboro L, Country promotion

Marlboro, RTA

Merit cruise

L&M Get Connected

L&M Trans-globe

Brands Tactical promotions

Participating in so many fairs, seminars, conferences as an usher, organizer &Team Leader

Skills

Computers:

Proficiency in using Microsoft Office applications: Excel, WinWord, Power Point, and Outlook.

Administration:

Ensuring compliance with the environmental regulations and team working.

Good communication skills.

Personal Information

Nationality: Egyptian

Date of birth: October 01, 1980

Sex: Female

Accomplishments and Strengths

Well organized and proficient with details.

Excellent interpersonal and team skills.

Good communication skills.

Languages

Arabic, mother tongue.

Excellent level of written and spoken English language

References

A list of reference letters is available upon request

Rasha Mazen EL-Ashry

Address: Elcheouifat area,5th district, NEW Cairo, Egypt

Telephone: +2 - 02 – 226714941

Cellular: +2 - 0100- 5066681

E-mail: adgx1b@r.postjobfree.com

Contact this candidate