Sofia Kim

Glendale, CA - 213-***-**** - adgx1a@r.postjobfree.com - linkedin.com/sofia-kim-la

A recent graduate, passionate about the hospitality industry and its effect on guests on a daily basis. Inspired by the importance of customer service and its presence worldwide. Qualities include: team player, reliable, responsible, and willing to learn.

Education

Bachelor of Science in Hospitality Management May 2020 Minor: Business Marketing.

California State Polytechnic University, Pomona, California Work Experience

Holiday Inn Express & Suites; Pasadena, California Jun. 2020 - Present Front Desk Agent

• Warmly welcome guests into hotel while ensuring everyone is wearing a mask in public areas and maintaining a safe social distance.

• Provide high quality service to guests staying at the hotel to ensure excellent an stay despite the challenges of the pandemic.

• Efficiently check in/check out guests using Opera Property Management System and responsibly process payments.

Y.A.I.L. Academy; La Crescenta, California Sept. 2019 - Mar. 2020 Elementary School Tutor

• Made sure students completed their homework, focused on their work, and were prepared for upcoming tests.

• Given the creative freedom with lesson plans and how to explain difficult subjects to young students. Din Tai Fung; Glendale, California Feb. 2019 - Jun. 2019 Cashier/Greeter

• Promoted to cashier within three months of employment — responsible for all of the take-out orders placed through the phone, in-person, delivering services, and online.

• Closed out all checks of the entire establishment, while responsibly handling transactions done through various forms of payment.

The Beach Club Marketplace (Walt Disney World); Orlando, Florida Aug. 2018 - Jan. 2019 Trainer

• Received several recognitions and acknowledgement from managers as well as guests, due to excellent guest service and unmatched work ethic.

• Promoted to be a trainer within three months of the program, with added responsibilities of teaching and guiding new cast members.

Activities and Leadership

Epic Movement, Media and Design Team; Pomona, California Sep. 2017 – Jun. 2018 Team Lead

Managed and created weekly social media content for Instagram, Facebook, and Snapchat.

Conducted bi-weekly meetings with team members to reflect on successes and areas for improvement.

Designed apparel merchandise and handled entire ordering process for 50 members of the organization. Skills and Certification

Languages: Fluent in Portuguese. Proficient in Korean and Spanish.

Programs:. Proficiency in Google Applications, Microsoft Office Applications, Opera Property Management System, and NoWait Mobile Network App.

Certifications: ServSafe Food Protection Management Certification (2016). Hospitality Beverage Specialist Certification (2019).