Service Assistant

RESUME

House *, Albert crescent, Mowe Ibafo, Lago-Ibadan expressway, behind MFM Prayer city

Phone 080********• Email: adgx0k@r.postjobfree.com

OLADELE MARTINS

Objective

To pursue a career in any viable or reputable establishment that would provide me with the opportunity of

Applying the skill I have acquire both academically and professionally towards the realization of set goal either

independently or as part of a working team

It is therefore my earnest desire to work where my initiative dedication, hard work, creativity and

honesty will be highly appreciated and appropriately commended

Education

2016 – Certificate Theology - World of Faith Bible Institute

2013 Certificate- Improving working place productivity, Etiquette and communicating

2005- {Bsc}Lagos State University Business Management

1999 – 2002 Federal Polytechnic Ilaro

Higher National Diploma {HND} Marketing

1997- 1999 Federal Polytechnic Ilaro

Ordinary National Diploma (OND) Marketing

1996 - Nigerian Airways Training School Ikeja, Lagos(Basic certificate in Airfare and Ticketing)

1998 - Nigerian Airways Training School Ikeja, Lagos(Intermediate training in Airfare and Ticketing )

1999 - Nigerian Airways Training School Ikeja, Lagos(Advance training in Airfare and Ticketing

1997 Ramsome Kuti Memorial Grammar School Moshalasi Lagos

West Africa Examination Council

1986 Army Children School, Abakaliki Road, Enugu

World span Reservation System

Amadeus Reservation system

Professional experience

2006-2007 OLOKOLA LIQUIDFIED AND NATURAL GAS(OKLNG)

10th floor, sea wing, Foreshore Towers, Osborne road, Ikoyi Lagos

In-plant/Travel Consultant, Protocol coordinator/Travel Team

Auspices-Hogg Robinson Group

RESPONSIBILITIES

Provide a high-level of quality service of international and local travel logistics to clients.

Daily coordinating international business and leave travel arrangement.

Ensure that Business and Leave travel document are approve by company and are in adherence

with company laid down travel policy.

Ensure that Business and Leave travel document are approve by company and are in

adherence with company

laid down travel policy.

Make flight reservation on airline software with best connecting flight/time to alleviate

inconvenience.

Address travel complains. Develop and maintain an effective method of communicating

with clients on travel issues.

Arrange stop over hotel accommodation abroad and ensure that passengers are adequately

accommodated at

place of first flight departure.

Consistently update passengers with newest information from airlines and Government policy

relating to travels.

Improve and retain customer relationship by ensuring that tickets are promptly issued and

delivered.

Update passengers on transit visa policy. Educate and assist clients on airline frequent flyer

programme.

Book limousine service and send out information on tours & hotels package. Making

Hotel Accommodation

Arranging and coordinating Meet & Greet

Attending to clients requests on miscellaneous issues. Etc

Booking Flight ticket for staffs & company guests

2007-2008 NIGERIA LIQUIDFIED NATURAL GAS(NLNG)

Plant Complex, Bonny Island, Rivers

Protocol Lead/Travel Consultant

Auspices-Hogg Robinson Group

Provide a high-level of quality service of international and local travel logistics to clients.

Daily coordinating international business and leave travel arrangement.

Ensure that Business and Leave travel document are approve by company and are in adherence with

company laid down travel policy.

Ensure that Business and Leave travel document are approve by company and are in adherence

with company

laid down travel policy.

Make flight reservation on airline software with best connecting flight/time to alleviate

inconvenience.

Address travel complains. Develop and maintain an effective method of communicating

with clients on travel issues.

Arrange stop over hotel accommodation abroad and ensure that passengers are adequately

accommodated at

place of first flight departure.

Consistently update passengers with newest information from airlines and Government polic

y relating to travels.

Improve and retain customer relationship by ensuring that tickets are promptly issued and delivered.

Update passengers on transit visa policy. Educate and assist clients on airline frequent

flyer programme.

Book limousine service and send out information on tours & hotels package.

Arranging and coordinating Meet & Greet

Attending to clients requests on miscellaneous issues. Etc

Booking Flight ticket for staffs & company guests

Picking of guests from the airport as the case may be.

Protocol etc

2010-2011: GENERAL ELECTRIC OIL AND GAS (GE)

Protocol Supervisor (International/Domestic Operations)

Auspice Carlson Wagonlit, 52A Cambell street off Broad Street Lagos

.

Daily coordinating international business and leave travel arrangement.

Ensure that Business and Leave travel document are approve by company and are in adherence with company laid

down travel policies.

Ensure that Business and Leave travel document are approve by company and are in adherence with company

laid down travel policy.

Provide a high-level of quality service of international and local travel logistics to clients

Make flight reservation on airline software with best connecting flight/time to alleviate inconvenience.

2011-2014: SHELL PETROLEUM AND DEVELOPMENT COMPANY(SPDC)

Carlson Wagonlit,52A Campbell street off Broad Street, Lagos Island, Lagos

Team Lead Protocol (International and domestic Operations)

RESPONSIBILITIES

Daily coordinating travel protocol

Ensure smooth travels of GE staffs

Escort GE passenger to airport to board flights

Build and maintain cordial relationships with various Government agencies at international and domestic airports

to facilitate effective meet and greet services.

Deliberately establish robust relationship with Immigration Authority and airport security force for clearance of

clients.

Ensuring speedy passage through airport process travel documents

2014 to date: (ASO ROCK) STATE HOUSE

Protocol coordinator/ Travel Management

Auspice Passagegold Travels Agency-No 334 Old Ojo Road, Alakija

Bus Stop, Lagos Nigeria

Plot 1901, Hillside Plaza, Yakubu Gowon Cresent Asokoro Abuja

RESPONSIBILITIES

Daily supervisory and coordination of protocol services for Aso rock staffs and other cooperate clients

Provide a high-level of quality service of international and local travel logistics to Aso Rock Staffs.

Daily coordinating international and local travel arrangement.

Ensure that travel document are approve by Line heads and are in adherence with Aso rock laid down travel policy.

Coordinating airport protocol to ensure smooth embarking and disembarking of travellers

Make flight reservation on airline software with best connecting flight/time to alleviate inconvenience.

Address travel complains. Develop and maintain an effective method of communicating with clients on travel

issues.

Arrange stop over hotel accommodation abroad when necessary and ensure that passengers are adequately satisfied

Consistently update passengers with newest information from airlines and Government policy relating to travels.

Improve and retain customer relationship by ensuring that tickets are promptly issued and delivered.

Update passengers on transit visa policies when necessary

Educate and assist clients on airline frequent flyer programme.

Making hotel Accommodation, arranging and coordinating Meet & Greet for clients

Intermittently escorting passengers to airport as the case may be.

Attending to clients requests and complaints on miscellaneous issues. Etc

SELECTED ACHIEVEMENT

Perform outstanding duties to meet and exceed client expectation therefore gain passengers loyalty and

remarkable comment of service.

Maintain “Best Service Provider Award” of the year 2007 at Nigeria Liquefied and Natural Gas(NLNG)/

HRG Nigeria, Plant Complex, Bonny Island, Rivers

TIPS

Assistant Head boy; Army Children School, Abakaliki Road, Enugu

Social prefect; Ramsome Kuti Memorial Grammar School Moshalasi Lagos,

Active member; Medicine sans Frontiers/ Doctor without borders

Professional memberships

Member of Medicine Sans Frontiers/Doctor Without Borders

Languages

English Yoruba and Ibo

References

To be provided on request.

Interests and activities

Traveling, Reading, Making Friends,Movies

personal information

Marital Status: Married

Home town: Epe

Date Of Birth: 1st June 1979

Place Of Birth: Lagos

Nationality: Nigerian

State Of Origin:

Sex:

Lagos

Male

Additional Comment

Ready to work in any part of the country and abroad as long as all necessary tools and remunerations are adequately

Provided and agreed on.

I am blessed with both Physical and Mental fitness.

Contact this candidate