Deitrah Collins

Plainfield, IL ***** 708-***-**** adgwyc@r.postjobfree.com www.linkedin.com/in/deitrah-collins-administrator

Experienced Administrative Professional

Performance driven and detailed oriented administrative professional experienced in managing front office operations, human resource/finance support functions, program coordination.

Effective team player with interpersonal communication skills that foster positive relationships, and ability to resolve conflict that advances solutions to problematic situations.

Proficient business support with competency to lead, as well as confidentially assist, with notable organization and prioritization in a myriad of tasks.

Core Competencies

Executive Office Operations Human Resource Support Microsoft Office Suite

Multi-Task Coordination Problem Solving Communications

Education & Credentials

Master of Human Resource Management

Keller Graduate School of Management

Bachelor of Science in Business Administration, Concentration in Human Resources

DeVry University

Professional Development

Cyber Security Awareness Training, 10/2020

Ethics & Compliance Training, 10/2020

Epic Software Training, 9/2020

COVID-19 Safety Protocol Training, 8/2020

Emotional Intelligence: Developing Resilience, 7/2020

Writing and Delivering Performance Reviews, 7/2020

Emotional Intelligence: Developing Empathy, 7/2020

Emotional Intelligence: Developing Happiness, 7/2020

Sexual Misconduct Training, 3/2020

Discovery of Strengths, 9/2019

Professional Experience

UNIVERSITY OF ILLINOIS AT CHICAGO, COLLEGE OF MEDICINE October 2014 – Present

Clinical Administration September 2020 – Present

Acquired training and experience in Epic software to support the Neuropsychiatric clinic and faculty during COVID-19 operations.

Transition patient data from former systems. Verify coverage, update guarantor accounts, and troubleshoot registration errors.

Collaborate with clinic team to remotely check patients in/out, schedule appointments, and reconcile clinicians’ requests.

Program Specialist, Medical Education March 2016 – September 2020

Human Resource/Financial Support: Coordinate candidate interviews and oversee process. Maintain electronic document filing system, distribute faculty performance reports. Exercise conflict resolution to maintain interoffice relations and effect positive work environment. Support staff in the preparation and tracking of expense transactions.

Perform administration procedures to smooth workflow: Serve as department and commencement liaison. Schedule & check-in patients via Epic 3i, screen phone calls, answer inquiries, resolve issues of staff, visitors, vendors, and direct them appropriately. Ensure operation of office equipment. Manage inventory, room reservations, building service requests, incoming/outgoing mail.

Responsible to provide efficient administrative support: Manage executive calendars, organize meetings, prepare confidential correspondence, and create presentations. Assist in the planning of annual/special events. Post communications to department website, maintain information boards and department contact lists.

Academic Professional October 2014 – March 2016

Medical Program Coordination: Collaborated with academic specialists in the preparation of new student orientation materials. Administered medical student testing/exams. Served as a link between faculty/students; handled student inquiries regarding program requirements/conflicts. Productive in the delivery of organizational tasks.

Executed Academic Tasks: Delivered support services to upper management of the medical student and residency programs. Created interview schedule grids and distribute to faculty. Arranged faculty lectures, clinical rotations for faculty/students. Maintained database of course enrollment, class attendance, student evaluations, grades, credentials.

Administrative Assistant to principal research investigator: Managed electronic/hard copy filing systems. Created, proofread, edited, and transcribed manuscripts/publications/journal reviews/presentations. Coordinated symposium speaking engagements. Accountable for timely payments of memberships, conferences.

HARVEY BROOKS FOUNDATION, MARY FITCH ACADEMY January 2009 – May 2012

Director of Early Learning Program

Business Support: Assisted the director in attaining DCFS licensing to establish an early childhood center within the foundation. Aided in the planning of a comprehensive program that would scaffold the development of early learners. Assisted in the creation of organizational mission, program budget, policies/procedures.

Human Resource Support: Prepared local advertisements, interviewed faculty candidates, and facilitated new hire orientations. Networked with community organizations to enhance program offerings, drive enrollment, provided state funded support employees. Conducted developmental trainings, addressed staff concerns/performance issues.

Fostered a positive learning environment through the enhancement of relations with staff/parents: Utilized various channels of communication, team building activities. Partnered with parents to identify student needs and improve staff services via surveys, comment cards; to promote continual progression of the educational program.

Professional Affiliation

Society for Human Resource Management (SHRM)

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