VIJAY K THAKKAR

Diploma in Computer

Hardware & Network

Engineer

Email ID:

adgwy0@r.postjobfree.com

Contact No :-

+91-999**-*****

+91-814**-*****

Communication Address:

**, ************ **** Part-3

Near Vishunagar Society

Milan Cinema Road,

Saraspur,

Ahmedabad – 380018.

CURRICULUM VITAE

Carrier Objective

To assign self to the organization which is highly professional progressive and set its own standard of quality and achievements, at the same time it provides the same to its employees & expects the same from them.

To work in a result oriented company where I can utilize my skill and experience in order to serve the needs of the company the best that I can. Academic & Other Qualification :-

Course Name Institute / Board Name Grade

Diploma In Computer

Hardware & Network Engg

Papillon Computer Private Limited 1st

Class

D.G.D.A Papillon Computer Private Limited 1st Class D.C.C.A Papillon Computer Private Limited 1st

Class

S.S.C. Gujarat Board 2nd Class

H.S.C. Gujarat Board 2nd Class

Professional Abilities :-

I posses good health, convincing quality and commitment for hardwood, mobility and willingness to adjust to various demanding an enviourment and motivated to achieve goals ability to work in team & Co-ordination.

Technical Skills :-

All Type Server in Raid Create, Diagnosis & Troubleshooting & also Error Log check

Assembling & dissembling of a computer system.

Fault finding & Trouble Shooting of Monitor / LED / SMPS / RAM Motherboard. Installing and Configuration all types of Operating System like Windows 95-97- 98, XP / Win7 / Win8 / Win10 / Vista & Win Server 2003 / 2008 / 2012 & 2016.

Installation of different type of software and Antivirus software.

Detecting and Resolving critical Hardware failure.

MS outlook configuration, Outlook backup & restore & Trouble Shooting of Corrupt Backup file.

Sorting the problem of user by taking Net Meeting / VNC / Remote Desktop.

Installing & Configure of peripheral like printers, Scanners and network printer

To provide telephone - remotely Support & Troubleshooting and problem solve.

Personal Information

Fathers Name :

Krushankantbhai J Thakkar

Date of Birth :

25/03/1977

Nationality : Indian

Sex : Male

Marital Status : Married

Languages known:

English, Hindi, Gujarati

:- Job Profile Experience :-

IT Technical Helpdesk &

Call Co-Ordinator

Field Hardware &

FMS Engineer

IT Purchase Manager

IT Support Head

Customer Support

Executive

Team Leader

Back Office Manager

Service Delivery Manager

Payment Follow up Task

Maintenance and troubleshooting, including configuration and replacement of internal and external components like motherboard, Processor, NIC card and also familiar with hardware and software compatible issues.

Server & Media Library :-

Worked on Media Library for Data Backup :

HP G2 Tape Auto Loader

HP G3 MSL 2024 and HP MSL 4048.

Used Data Backup Software like HP Data

Protector 6.0 and 6.02

Operating System & Server :-

Installing Dos 6.2, Windows 95/98/2000/XP/NT/ & Configuring Win2003-2008-2016 Server

Win2k Servers / Novell 2.2 / 3.11 / 3.12 / 4.1 & all have known Software.

Worked on Microsoft Windows Server 2003 & 2008.

Create User, Account Create, Managing Account & Folder Rights given.

Sharing Folder, File & Folder permission, local and group Polices, Backup data, Installing

Managing Computer Remotely with MMC, Managing Server with Remote desktop for

Administration, using remote assistance.

Messaging System :-

Lotus Notes6.5 / 7 / 8 & 9 / Microsoft Outlook, Outlook Express etc Personal Skills : -

Creative, Self Motivating & Dedicate.

Dedicated to work, focused, enthusiastic and hard working.

Comprehensive problem solving abilities.

Work Smoothly in under pressure Enviournment.

Hobies : -

Playing Cricket, Football, Computer Games & Internet Surfing. Work Experience :-

1. Company : Allied Digital Services Ltd. (April 2005 – June 2015) Designation: - Customer Support Executive / Helpdesk & Call Co-Ordinator Inventory Asset Management & Server Backup Engineer Job Description : I am working there as Technical support [Team Leader] & Data Backup Engineer to user at Torrent Pharmaceuticals Ltd; at Three Location HO

(Ashram Road) / Bhat Village & Chhatral (Plant) of behalf of ADSL. Handle more than 500 Computer system & 200 Laptop and Handle 4 Engineer team at site.

:- IT-Asset Management :-

All IT related assets should be properly identified, tracked & controlled

Preparing Installation reports for all IT Assets

Maintaining all IT Asset Records Warranty details, Contracts, Configurations, Serial-No’s, Make, Date of Installation, Date of Repair, and Date of Maintenance etc.

Asset management service - Servers, Desktops, Laptops, Printers, Networking equipment and other IT equipment like UPS, LCD Projectors, Video Conferencing device etc.

Follow-up with vendors in case of Hardware / Software problem resolution.

Track inventory of any items sent for repairs & follow up for replacement.

Logging the closing fault tickets in Call Tracking System.

Generating Daily & Monthly call report submit to Project Leader.

Co-Ordination with vendor for timely resolution of IT Issues to minimize downtime. 2. Company :- BKIT Netsec Solution Pvt Ltd. (June 2015 – June 2019) Designation: - Technical Helpdesk Call Coordinator / Hardware Field & FMS Engineer Administration Task / Back Office Manager / Material Delivery Manager / Service Delivery Manager / IT Purchase Manager

Job Description : I am working here as a Technical Helpdesk Coordinator. I will be responsible for to Manage Online Helpdesk System. Manage Customer Call & Employee Support call and Entire Support 20 Engineer Team. Vendor Co-ordination, Daily Call Follow up, Inventory Management & In House Office Support.

Logging the closing fault tickets in Call Tracking System.

Generating Daily & Monthly call report submit to Team Leader & Director.

Co-Ordination with vendor for timely resolution of IT Issues to minimize downtime.

According to the customer's order, the material order you received has to be delivered to the customer by purchasing the material from the dealer or sub dealer in good prices.

If the Faulty Material is returned during the customer's warranty period, then it has to be repaired and sent back to the customer. This time there is a follow up with the total Vendor, the material needs to be repaired as soon as possible. 3. Company : CS Systems (June 2019 – June 2020)

Designation: - Technical Support Engineer / Customer Support Head / Payment Follow up Task / IT Purchase Manager /

Job Description : I am working here as a Technical Support Engineer Cum Customer Support Head.

(1) Company Computer Annual AMC Contract Renewal and Payment Follow-up.

(2) Verification of the vendor's given order and billing with the Accounts Department.

(3) Payment follow-up of the outstanding amount with the customer Every month.

(4) According to the customer's order, the material order you received has to be delivered to the customer by purchasing the material from the dealer or sub dealer in good prices.

(5) After coming to the Material Office, he has a job as a delivery manager to deliver the material to the customer as early as possible.

(6) Mainten of Order Material Inward and Outward Material Register.

(7) Taking customer faulty chargeable material repairing conformation. Family Details :-

Father : Late. Shri Krushankant Thakkar

Mother : Late. Nirmlaben Thakkar

Wife : Smt. Nilam Thakkar (Housewife)

Brother : Rajesh Kumar Thakkar (Business)

Hitesh Kumar Thakkar (Airtel Ltd -Service)

Declaration :-

I hereby solemnly declare that all the information given above is true and correct to the best of my knowledge and belief. Taking up challenges and carryout of every situation successfully has always been a part of my nature. I would like put my Communication skills and convincing ability into practical to grow by being a contributor of a growth oriented organization. I also do introspection of my work. Sincerely.

Vijay Kumar K Thakkar

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