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Customer Service Manager

Location:
New York City, NY
Posted:
October 13, 2020

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Resume:

Fernando Pineda

323-***-**** adgwvo@r.postjobfree.com

EXPERIENCE

Black Ice Transport, LLC, Crosby, TX

Logistics Manager, Nov 19- Present

● Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting and shipping.

● Resolve problems concerning transportation, logistics systems, imports or exports, or customers issues.

● Maintain metric, reports, process documentation, customer service logs, or training or safety records.

● Direct inbound or outbound logistics operations, such as transportation, safety, performance, efficiency and logistic quality management.

● Supervise the work of dispatchers and planners.

Kabuki Restaurants, Rancho Cucamonga, CA

Server, Oct 2018-Nov 2019

● Monitor Food distribution ensuring that meals are delivered to the correct recipient and that guidelines, such as those for special diets, are followed.

● Examine tryas to ensure that they contain required items.

● Train workers in proper operation procedures and functions and explain company policies.

● Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. EDUCATION

California State Polytechnic University, Pomona

Pomona, CA

Business Administration Technology and Operations Management (Expected graduation Jun 2020)

● GPA:3.2

● Relevant coursework: Principle of Microeconomics, Strategic management, Managerial Finance

Mt San Antonio College

Walnut, CA

Associates in Science(A.S) Aviation Science & Commercial Pilot(Jun 2020)

● GPA: 3.0

● Awards & Honors: Honors on History of World Civilization ADDITIONAL SKILLS

● Spanish Business Level

● Excellent Leadership and Interpersonal Skills

● Exceptional Customer Service

● Business Development

● Strategic Planning

● Financial Knowledge



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