Katrina McElroy

**** ********* ****, **** ***** TX 76119

Home: 682-***-****

adgwtj@r.postjobfree.com

Career Overview

Highly enthusiastic customer service professional with seven years client interface experience.

Results-driven Customer Service Representative with proven ability to establish rapport with clients.

Dedicated and motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

10 years Customer service expert

5 years Collections experience

Strong work ethic/team player

Strong written/communication

Sharp problem solver

Word, Excel, Pivot tables

Experience

Member Service Agent

October 2018 to October 2019

Teladoc- Lewisville, TX

•Assist members with scheduling of doctor visits by phone or via app chat

•Gather information to determine member eligibility and appropriate course of action

•Document within and navigate multiple internal computer systems while providing exceptional quality

•Comply with all applicable compliance regulations (i.e., HIPAA), organizational policies and procedures

Customer Service Representative

January 2018 to September 2018

Remx Staffing-Fort Worth, TX

•Accept inbound calls and handle customer requests of free trial order of Amovig migraine rx for Mckesson Health.

•Inform members of order shipment status per Fed Ex tracking.

•Ensure paperwork is filled out properly by Physician and/or call office to refax over.

•Place direct, drop-ship and remote enhanced delivery orders

Access Specialist

September 2016 to December 2017

JPS-Fort Worth, TX

•Assist new patients with registration to est. medical care under JPS clinics.

• Provide assistance setting appointments, medication refills, and referral for specialist, demographic updates.

• Assisted patients with receiving emergency medical advice by transferring to nurse triage.

Collections Representative

September 2014 to September 2016

Teleperformance - Dallas, TX

•Assisted members with collection of automobile loans for pdu 30-60 days.

• Provided arrangement or deferment to bring account to resolution

• Assisted employees with IT issues concerning padssword resets, troubleshooting, servicing tickets to the right solver group.

• Consistently ranked among the top 5 collections specialists each year

Account Manager

August 2011 to November 2012

Lonestar Motors - Fort Worth, TX

• Reviewed and monitored delinquent accounts daily to obtain payment for auto loan.

• Initiated contact with customers in an effort to satisfy any deficient balances, negotiated payment arrangements, deferments.

• Processed new loan applications, ran credit check to verify status, skip tracing.

• Consistently ranked among the top 5 collections specialists each year

Educational Background

Oscar Dean Wyatt-Fort Worth, TX High School Diploma 2000

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