Administrative Assistant Sales

Shamekka Williams *********@*****.*** 678-***-****

Smailto:*********@*****.******** Administrative Assistant Professional

Proactive, senior administrative professional with a history of supporting C-level leaders in fast pace environments. Reputable for the ability to interact with staff at all levels and when under pressure, remain calm, flexible, proactive, resourceful and efficient. Recognized and valued as a discreet and knowledgeable manager that shows initiative and willingness to help and a positive attitude.

Professional Experience

Northside Hospital Gwinnett Lawrenceville, GA March 2018 – Present

Sr. Administrative Assistant

Manage the administrative needs of the Quality Assurance department. Assigned responsibilities require confidentiality, initiative, tact, independent judgment, discretion in solving a variety of problems.

C-Suite level support and Clinical Staff support when needed

Administrative support for Medical Performance Improvement and Patient Safety Committee.

Assisting in Joint Commission Readiness Activities

Administrative support for the PI Coordinators OPPE (Ongoing Professional Practice Evaluation and FPPE.

Team Payroll and other administrative duties that is reported to Human Resources

SPH, Analytics Duluth, GA January 2010 – March 2018 Office Services Administrator

Manage the administrative needs for the offices. Responsible for managing the facility-related vendors and provide administrative support to the human resources department and others.

C-Suite level support for the execute leadership teals in Alpharetta and Duluth locations

Human resources support during onboarding process of new employees

Company liaison for renovations and expansion projects for the Duluth and Alpharetta office

Team member on accreditation projects for URAC and HI Trust

SPH, Analytics Duluth, GA September 2007- January 2010

Project Management, Sr. Project Coordinator

Provide administrative support to operations project management team daily for a healthcare technology company specializing in healthcare market research.

Produce and distribute large volumes of CAHPS, HCAHPS, Medicare CAHPS, project guidebooks and final reports to client per timeline

Ensure all required contract documentation and scope of work is included in the client's project guidebook

Responsible for on-boarding new project coordinators and interns for the operations department

Onity Inc. Duluth, GA June 2001- September 2007

Project Management, Commercial & Hospitality Sales Coordinator

Responsible for providing administrative support updates to the operations team regarding current status of open-ended contracts to assure timeliness of completion. Provide account management and ongoing requests until project is finalized.

Ensure all contract documentation including subcontract agreement, acknowledgement letter, financial information are properly signed off, complete and accurate

Interfacing with contractors, general managers, locksmiths, chief engineers, and security personnel throughout the new construction phase of the project

Support six regional sales representatives along with four commercial managers

Manage sales quotes in Navision, generate departmental activity reports and provide administrative support to sales organization and operations team

Onity Inc. Duluth, GA February 1999- June 2001

Level 1 Helpdesk Support Technician

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Responsible for gathering customers information and determine the issue by evaluating and analyzing the symptoms.

Provide technical and network problem resolution to end users by performing a question diagnosis while guiding users through step by step solutions.

Accurately process and record call transactions using a computer and designated tracking software.

Provide product training over the phone when required for Hoteliers, maintenance engineers, contractors as needed for rush jobs

Additional Skills

Insurance Agent – Accident and Sickness and Life 2020-2023

Education

American InterContinental University

Bachelor of Business Administration

Concentration: HealthCare Management

2007

DeKalb Technical College, Clarkston, GA

Associates Degree in Applied Technology 2005

Georgia Institute of Technology, Atlanta GA

Plan Reading & Estimating Course 2002

DeVry Institute, Decatur GA

Computer Information Systems

Credited Course Work

1994-1995

References available upon request

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