Sales Food Service

AMANDA FALWELL

Phone: 603-***-****

Email: adgwsb@r.postjobfree.com

KEY QUALIFICATIONS:

Team player and leader, who thrives on attaining goals and exceeding expectations. Outstanding ability to multi-task in a fast paced business environment, while having an eye for detail, process, and superior communication at all levels within the organization. Key performance strengths include:

Customer Service Recruiting/Training Project Management Organization Budget/Finance/Sales Correspondence

Virtual/Physical Projects Operations/Reporting Problem Solving/Creativity PROFESSIONAL EXPERIENCE

Seattle Credit Union April 2020-Present

Branch/Member Services Representative

• Loan Processing. Preparing and maintaining loan files and supporting documents, as needed.

• Assisting with Mortgage closings, and other lending functions.

• Disclosures & Compliance.

• Providing accurate accounting of transactions by balancing and preparing daily balance sheet.

• Providing members with account status information, including current balances and loan pay-offs. Assist members with statement reconciliation.

• Performing night depository functions, which include: logging the information, accurately posting to members’ accounts, and following the established night depository procedures as needed.

• Assisting with branch balancing and calculating the end-of-day totals.

• Auditing Visa gift card inventory; replenish supply as needed. Audit account signature cards and check orders for accuracy and proper completion. Audit and rotate File Maintenance reports.

Microsoft Contractor: June 2019-April 2020

Event Coordinator/Recruiting & Relocation Associate

• Full Cycle Recruiting, responsible for actively recruiting against strategic mid to senior level. Demonstrated diversity awareness and utilized sourcing techniques that reach diverse population.

• Virtual, and physical interview events designed to engage and inspire future employees.

• Booking travel & housing.

• Maintained and tracked budget and inventory allocations for recruiting events.

• Tracked and analyzed key insights from recruiting systems to manage tasks, and improve communication and recruiting processes. Managing multiple calendars daily.

• Prioritized tasks to complete responsibilities in a timely manner, problem solves urgent situations and maintains communication with 450-500 candidates, and more than 50 Microsoft campus attendees.

• Effectively communicated with recruiting professionals, campus administration, and prospective students to promote positive candidate experience.

• Booked venues, transportation, hotel rooms, F&B, speakers, A/V, entertainment, etc.

• Managed and schedules event staff, catering contacts, building operations, event set-up and break-down.

• Organized and maintained events and details in Candidate Tracker and Yello. Henry’s Tavern May 2018-October 2019

Events Coordinator

• Event & catering sales.

• Trained new employees on POS Terminals, room inspection, providing guest services, and confirming online reservations.

• Liaised between kitchen and serving staff to maintain appropriate levels of food and drink at all times.

• Created RFP’s and BEO’s for clients.

• Guest service and administrative duties.

• Assisted with setup and teardown for functions, corporate events, meetings, banquets.

• Performed food and drink serving duties at dinners and special events.

• Experienced in bartending, serving, catering.

Art of the Event October 2017- April 2018

Events Sales Coordinator

• Managed Outside sales, marketing, and business development.

• Developed and executed strategies for increasing corporate sales.

• Artistic and creative concepts for event/interior design. Scheduled and attended site visits to measure and photograph spaces, and review and approve information and installations.

• Created decor and furniture layouts and RFP’s for clients.

• Generated new leads.

• Researched vendors and venues.

• Created Powerpoint presentations and marketing materials for clients.

• Conducted sales presentations to major hotels, country clubs, and estates in the New England region.

• Ensured that meetings and related functions were executed to exceed the client's expectations.

• Created email correspondence to enhance client communication and maintained agency calendar.

Piccola Italia Ristorante May 2012- April 2018

Receptionist/Event Captain

• Welcomed and greeted guests booked reservations, calendar management.

• Address guests concerns and special requests in a professional and personable manner

• Handle all Sales and Catering phone calls, inquiries, emails, and correspondence.

• Effectively handle incoming reservation inquiries through walk-ins, phone and email.

• Create banquet event orders with event details. Create Proposals/Contracts for potential clients.

• Trained new-hires on POS systems, OpenTable, customer service.

• Set up event venues and catering stations.

• Processed payments, deposits, and gift cards.

SKILLS • Event & Management, EXPERTISE Space Planning

• Event Set-Up & Takedown

• Interior and Hospitality Design

• Sales

• Food Service

• Decor Design

• Budgeting

• Strategic Planning

• Managing Staff

• Visual Creativity

• Promotional Marketing

• Customer Service, Consulting

• Production Coordination

• Public Speaking

• Networking

• Market Research

• Microsoft Office: Word, PowerPoint,

Excel, Keynote, Pages, Adobe:

Photoshop

• Yello, Power BI, Candidate Tracker

EDUCATION

University of Minnesota Present

Certification Recruiting, Hiring, and Onboarding Employees Harvard University

Certification Visual Arts 2018

University of New Hampshire 2017

Bachelor of Arts in Communications and Public Relations Certification Corporate Event Planning 2019

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