FELICIA IRVING-CRUICKSHANK, LMSW, SIFI

646-***-****

adgwpv@r.postjobfree.com

PROFESSIONAL PROFILE

Management- Expertise in working with families around issues such as child abuse, domestic violence, sexual abuse and substance misuse. Demonstrated ability to manage multiple programs serving diverse client populations with substantial budgetary responsibility. Designed protocols for operational oversight and evaluation of program services, personnel management, budget development, oversight and control, property management, public relations and government relations.

Communication- Persuasive communicator with well-developed presentation skills. Able to develop and maintain productive relationships with colleagues, consumers and employees at all levels.

Teaching- Adjunct professor, taught adult students in subjects such as cognitive learning theories, counseling and supervision and community organizing. Served as a faculty advisor for students since 2005 at various learning institutions.

Team Building- Decisive team leader with extensive experience recruiting and hiring staff, developing talent as well as creating effective training programs.

Experience

ICL

Team Leader-LMSW

Responsible for managing the mental health and higher levels of health risks and care plan needs. Closer collaboration with medical/psych and service providers supporting transition to higher level of care.

HELP USA 1/2018-

Executive Director- Home Base III, Service Area 6

Responsible for the operation of a Home Base homeless prevention program which assists people in maintaining their housing within the community by resolving their housing threat. The program assists clients in paying rent arears, filling out housing applications and securing adequate housing. In addition, staff advocate for clients in court facing eviction, mediation with their landlords and other tenants. Program assists clients by ensuring that they are connected to the resources that will assist them in obtaining and maintaining adequate housing.

HELP USA 10/2013-1/2018

Executive Director- Tier II Shelter

Responsible for overall operation of HELP Morris which is a 212-unit transitional residence for families located in the Bronx. Responsible for successfully managing the day to day operations of the facility as well as envisioning, implementing and improving the agency’s programing to increase the impact on the amount of residents that are able to transition into permanent housing. Daily operation of the facility requires active and adept management of the following:

All fiscal elements of the facility (budgeting, billing, collections, invoice management, etc.

Adherence to federal, state, country and local statutes and licensing requirements

Personnel management

Documentation and tracking of client progress and services

Maintaining a unit occupancy rate of 95%

Developing and maintaining positive relationships with the community.

Developing and maintaining service agreements with the outside providers.

Maintaining an intimate knowledge of the day to day experiences in the program

Provide oversight for OCFS grant for Domestic Violence Homeless Intervention Program.

THE NEW YORK FOUNDLING 2/2012-7/2013

Director of Residential Services

Responsible for the overall development, planning, administration and operation of a 24 bed non-secure facility for adjudicated youth ages 14-17 the ACS funded Close to Home Initiative. Responsible for implementing the evidence-based Missouri Model. Successfully managed the human resource process, including recruitment efforts, employee discipline, employee relations and training initiatives. Responsible for the fiscal management of the program and remaining within the authorized budget. Maintained the overall safety and maintenance of the facility. Ensuring the youth and staff are always safe; model appropriate staff-youth interactions and have intimate knowledge of the day to day experiences in the program. Responsible for ensuring appropriate placements of youth in programs, family assessments, engagement and successful reunification. Ensured that FASP and service plans were in Connections.

THE CHILDREN’S AID SOCIETY 6/2003-2/2012

Director of Family Services

Responsible for the overall planning, administration and operation of Pelham Fritz Apartments, this is a 33-unit transitional residence for families. Solely responsible for the day to day operations of the facility as well as providing supervision of all social workers, administrative staff, security and custodial staff. Conduct weekly case conferences to review the goals and treatment plans of each family and ensure that they receive the appropriate referrals and follow-up service. Responsible for developing and maintaining positive relationships with funding sources, board of trustees and community providers and leaders.

Created and operated a clothing bank that served Central Harlem

Operated and raised additional funding for food pantry that serves Central Harlem

Developed and supervised a life coaching program for families that were seeking self-sufficiency.

Met the housing goals each year which resulted in steady increases to the baseline budget

LITTLE FLOWER CHILDREN’S AND FAMILY SERVICES 5/2010-2012

Home Finding Consultant-per diem

Conducted safety and assessment visits to current and potential foster care homes. Inspected homes to ensure that the environment was safe for the placement of foster children. Gather background information on prospective foster parents to assess their ability to provide an environment that is conducive to the needs of the foster children. Generate reports that evaluate the home and the information that is provided. Conduct assessments to determine if homes are suitable for the placement of children.

METROPOLITAN COLLEGE (Flushing Campus) 9/2007-6/2008

Adjunct Professor

Taught adult students who were enrolled in the Human Service Program through lecturing, role playing and group activities. I worked with various learning styles to ensure that students were able to grasp the concepts of counseling, supervision and cognitive learning theories.

VOLUNTEERS OF AMERICA-GREATER NY 10/1999-5/2003

Associate Program Director

Responsible for the overall operation of a 70-unit transitional housing residence for families. Direct a social service staff of 12 and give support to a staff of 35. Conducted bi-weekly case conferences, reviewed treatment plans and service goals. Reviewed program records for quality assurance. Provide agency wide training for Volunteers of America staff. In addition, developed collaborations with outside providers in order to provide services such as health, education and employment programming. Competent and well versed in facility management issues.

Coordinated the development of goals and strategies in order to relocate homeless families to both public and private sector permanent, affordable housing (Advantage, Section 8, NYCHA, Supportive Housing and Subsidized)

Ensure that staff of the shelter is knowledgeable and well trained in the issues related to homelessness and were able to provide the necessary support.

Intervened in major crisis (i.e. domestic violence, child abuse, suicide, assault and death) to ensure the wellbeing of staff and families, to protect the organization and comply with all governmental regulations.

Wrote and developed operational plans for the program in accordance with the funding source.

THE EDUCATIONAL ALLIANCE, INC. 9/1995-10/1999

Social Service Director

Developed and implemented budgets as well as wrote policy and procedures for the Head Start and Day Care programs.

Monitored programs for quality assurance purposes.

Implemented fund-raising activities and assisted in proposal writing for program expansion.

Reinforced parent involvement and advocacy in assisting families in navigating the appropriate systems

Coordinated a community-organizing project with Robert Wood Johnson Foundation and Columbian University.

Designed and facilitated workshops for groups and parents.

Served on the Policy Council as the Personnel Committee Liaison

EDUCATION

Ph.D. in Organization Psychology

Walden University, On-line (15 credits) 3/2016

Licensed Master Social Worker-New York State 082066-1

MSW- Master of Social Work, Adelphi University, graduated 5/2000

BPS- Bachelors of Professional Studies in Human Services, Metropolitan College of New York 8/1996

SIFI- Supervision in Field Instruction, Columbia University

References Furnished Upon Request

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