Store Manager Customer Service
Resume:
James P. McLaughlin
Philadelphia, Pa 19154
adgwoy@r.postjobfree.com
OBJECTIVE:
To pursue the opportunity to be a store manager of a retail company to continue up the ladder of retail success.
SUMMARY OF QUALIFICATIONS
I have over 30 years of retail experience with several different companies. I also have 5 years of office experience with a Navy contractor and an Import company.
SKILLS
Logistics Management, Merchandising, General Management, Troubleshooting, Cash Management, Cashiering, Cash Handling, Radio Frequency (RF), Freight Process (inbound/outbound), FedEx, UPS, Planograms, Microsoft Office, Microsoft Excel, Email, Internet, Training, Team Leadership, Team Building, Time Management, Customer Service
EDUCATION
Archbishop Ryan High School Graduated 06/1987
Some College Classes 09/1987 – 12/1996 No degree earned
SALARY REQUIREMENTS
$42,000 - $50,000
WORK EXPERIENCE
AC Moore Arts & Crafts – April 2010 to March 2020
9111 Roosevelt Blvd, Philadelphia, Pa 19114
Assistant General Manager
(Also Logistics Supervisor, Merchandising Supervisor, Operations Supervisor)
Assist the GM with managing the profit, merchandise, operations, and Team Members
Look for in-stock and merchandising opportunities by reviewing various reports
Assist in executing advertising, profit management, and shrink reduction
Responsible for creating a customer focused atmosphere in the store
Communicate and drive all company initiatives to Team Members via daily huddles
Walk side counters daily to ensure in stock positions and P.I. accuracy
Assist GM in recruiting, developing, training effective Team Members
Assist in the completion of performance and salary reviews
Ensure that planograms are 100% completed and set per the monthly planner
Supervise the Team Members and processes at the front end of the store
Provide excellent customer service and an experience the exceeds customer expectations
Oversee checkout accuracy, opening of registers, line management, and break schedules
Ensure all Team Members are registered trained and recertified when necessary
Perform cash reconciliation and cash deposits daily
Track Team Members’ attendance and cash variances
Assist GM in writing PDRs for attendance and cash variances
Order supplies and verify the completion of weekly price changes
Provide excellent customer service and an experience the exceeds customer expectations
Responsible for a designated area of the store
Walk side counters daily, filling stock from under bins and stockroom, and checking outs
Planograms: set, fill, label, and sign
Help flow freight to the sales floor
Assist in packing up excess seasonal merchandise
Supervise the early morning crew and process the flow of freight efficiently
Ensure freight team is stocking freight accurately and in a time manner
Responsible for the cleanliness of the stockroom and loading dock
Ensure freight cartons are staged within safety guidelines in the stockroom and sales floor
Execution of packing up excess seasonal merchandise
Responsible for inbound/outbound freight per warehouse truck, UPS, and FedEx
The Children’s Place
Franklin Mills Mall, Philadelphia, Pa 19154
Stock Associate Oct. 2009 – Aug. 2010
Receive, open, and tag daily shipments of merchandise
Fill salesfloor with needed merchandise and stage excess merchandise in stockroom
Linen N’ Things
1955 Davisville Road, Willow Grove, Pa 19090
Department Manager June 2007 – Dec. 2008
Open the store by preparing the register tills, balancing safe, and preparing cash deposit
Print and review daily sales reports and prepare daily employee planner
Receive and process daily shipments: sorting freight by department
Stock shelves, set planograms, ring register if needed, and assist guest
REFERENCES
Kevin Gordon Elizabeth Snyder Jamie Mizan
215-***-**** 215-***-**** 215-***-****
adgwoy@r.postjobfree.com adgwoy@r.postjobfree.com adgwoy@r.postjobfree.com
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