Jessica X. Hennessey, RN, DNP, CPNP, CMPE

* **** **** ****, ********, MA 02090 978-***-****

adgwoj@r.postjobfree.com

EXECUTIVE SUMMARY

Highly accomplished healthcare administrator and Board-Certified Pediatric Nurse Practitioner with a Doctor of Nursing Practice: Executive track, Master of Science in Nursing and a Bachelor of Arts in Physics and Minor in Computer Science.

Successful business, healthcare, and human services background that includes multi-disciplinary technological, clinical, strategic, financial, and operational experience. Executive capable of maintaining topline, strategic-level vision and roadmap, while managing the day-to-day, hands-on activity of running a respected medical organization. Successful experience simultaneously managing multiple locations while propelling multi-million- dollar revenue growth and exceeding patient care, efficiency, and excellence standards. EXECUTIVE PERFORMANCE BENCHMARKS & ACCOMPLISHMENTS Drove the streamlining of operations in multiple locations by testing, deploying, and managing state-of-the-art telemedicine and call center technology and phone triage operations, provider portals, and other technology solutions to increase efficiency and improve operational and care standards.

Successfully and simultaneously led the strategic and operational direction, across five locations, for New England Center for Healthy Minds, Allergy West, and Pediatrics West, increasing revenue 325%.

Instituted LEAN Six Sigma training throughout organization, including 5Cs training for staff to meet contractual medical home, pay-for-performance, MU Stage 2, and NCQA Tier 3 requirements for three locations with a total of 22,000 patients with the objective of achieving operational excellence, efficiency, and continuous revenue and care performance improvement

Garnered three grants through The John D. Stoeckle Center for Primary Care Innovation Achieved PCMH NCQA Tier 3 recognition in multi-site primary care practice Successfully launched start-up operations for three different types of medical practices. PROFESSIONAL HISTORY

Senior Vice President, Clinical Operations ConsumerMedical 2017 - Present Lead the participant experience across an interdisciplinary Clinical operations/call center team to achieve operational and financial success for ConsumerMedical. Develop and implement the strategic roadmap for clinical operations to meet strategic and departmental goals

Lead and ensure the implementation of operational and business protocols and procedures for the effective delivery of clinical call center/services Identify and support opportunities for efficiency and quality improvement interventions within the clinical operations arena

Partner with the Chief Medical Officer to educate and collaborate with clinical team members regarding clinical interventions

Partner with the Chief Strategy and Product Officer to implement and execute on product development needs and efforts

Work closely with business excellence, reporting, analytics, finance, and other ancillary functions to support the successful execution of clinical operations Collaborate with Account Management to provide performance and outcomes data for customer program reviews

Manage direct and indirect reports, providing ongoing developmental opportunities and mentoring/coaching

Maintain compliance with ConsumerMedical’s policies, procedures and mission statement while ensuring adherence to all confidentiality and HIPAA requirements as outlined within ConsumerMedical’s Operating Policies and Procedures. Physicians' Organization (PPOC) Consultant MAY 2017 - DEC 2017 Develop, update, and manage excellence in practice management and practice business health programs.

Track and report on organizational KPIs, monitoring performance and recommending changes as needed.

Collaborate with quality, IT, finance and other departments to implement new technology, operational, and service practices.

Serve as the primary point of contact between PPOC and member practices (customers) on matters related to practice management, including billing, coding, and payer relations. Identify and consult with contracting team, payers, and other internal and external stakeholders and business partners as needed to improve operational efficiency and resolve issues.

Hire and train staff as needed.

Advise executives on organizational and project initiatives. MetTrim Weight Loss and Wellness Center Managing Partner, APRN 2017 - Current Lead, develop, communicate, and implement operational and marketing strategies to grow the organization, expand into new markets, and improve patient care standards and initiatives.

Drive revenue, profitability, and expansion while maintaining the integrity of the organization’s mission and vision for a dynamic and highly successful operation. Develop, implement, and manage policies, procedures, and high quality and efficiency standards while continuously evaluating, managing, and mentoring/coaching staff to ensure performance benchmarks are being met across all departments. New England Center for Healthy Minds Sr. Managing Director/COO 2010 - Current

Implemented and managed state-of- the-art technology initiatives, including a pilot telemedicine/video call center program to optimize service, care deliverability, efficiency, and patient care standards; Developed telemedicine/call center service delivery protocols and procedures.

Spearhead the organization’s revenue, profitability, and growth into new markets as a premier mental health organization, which cares for 5,000 patients and 40 employees. Drove company from startup to a thriving practice generating $3 million in revenue, rebranded it, and relocated the practice to better meet the needs of the community. Leverage LEAN Six Sigma expertise to lead the organization in meeting mental health specialty pay-for-performance and quality requirements, and MU Stage 1 and 2. Work closely with PHO to improve access and integrate behavioral health strategies for consultations with PCPs; Author/approve, execute, and manage organizational policies, procedures, and high-quality standards, including clinical operations. Ensure system-wide compliance with DPH regulations as a community mental health facility, and meet Joint Commission: Accreditation, Healthcare Certification standards. Allergy West COO 2012 - 2017

Successfully led Allergy West’s new revenue generation, profitability, and growth, from startup to more than 3,000 patients and 10 employees. Improved productivity, efficiency, quality, service, and cost-reduction across the organization.

Implemented new technology and multi-disciplinary solutions to manage HR bottlenecks and streamline eligibility checks to reduce wait times. Developed new business opportunities, including possible mergers and acquisitions, and expansion into new markets.

Represented and championed Allergy West in the media, conferences, formal functions, and other public appearances to maintain and develop the organization’s visibility, positive exposure, and community outreach.

Developed, implemented, and/or approved operational policies, procedures, and standards while working with internal and external stakeholders to ensure performance benchmarks were met.

Partnered with affiliate hospitals to facilitate transitional care for patients and ensure the continuation of quality care and service.

Collaborated with PHO director to meet Partners Community Healthcare, Inc. (PCHI) contract quality and trend measures.

Pediatrics West, PC COO 2008 - 2017

Successfully led multi-site clinical practice operations and oversight of 17,000 patients and 120 employees.

Effectively developed and executed process, performance, and productivity improvement throughout the organization.

Led all lease negotiations and had oversight of all renovations and construction of new facility.

Established revenue performance objectives and benchmarks, along with other KPIs. Spearheaded the acquisition of two independent practices and seamlessly integrated them into the system.

Developed a grant-funded, system-wide healthy eating and exercise program and trained staff on the program.

Pediatric Primary Care Provider 2003 - 2017

Delivered comprehensive primary care to newborns, infants, children and adolescents; executed complete physical, developmental, behavioral and problem-oriented assessments; administered medications and immunizations and facilitated acute and chronic disease management.

Utilized expertise to order diagnostic testing, initiate appropriate interventions and treatment, followed-up, and referred patients.

Assisted patients via phone triage and managed children with acute conditions. Pediatric and Adolescent Health Associates CEO 1998 - 2004 Wholly-owned and operated nurse practitioner practice Directed all aspects of the business from care to growth, and compliance to staff developments

Grew practice to 1,600 patients, and oversaw the post-purchase transition Primary Care PNP 1998 - 2004

Delivered high quality primary care to patients’ ages birth to 22; developed individualized patient education to enhance understanding of chronic diseases and self-management.

Boston Children’s Hospital Adolescent Clinic Nurse Practitioner LEAH Fellow 2000 - 2001 Emerson Pediatric Associates Primary Care PNP 1997 - 1998 Pediatric and Adolescent Medicine of Carlisle Primary Care PNP 1997 - 1998 Emerson Pediatrics Primary Care RN 1997

Brockton Visiting Nurse Association Maternal - Child Health and Pediatrics RN 1995 PUBLICATIONS

“Adolescent Health Fellows: Inspiring Leaders in Action,” Clinical Excellence for Nurse Practitioners (2001).

“Docs vs. Nurse Practitioners,” Boston Sunday Herald (January 7, 2001).

“In Other Words… Communicating with Children and Adolescents,” On-Call Magazine (March, 2001).

EDUCATION

Doctor of Nursing Practice, Executive Track, 2019 MGH Institute of Health Professions Boston, MA

Master of Science: Nursing, 1997 MGH Institute of Health Professions Boston, MA Bachelor of Arts: Physics - Major, Computer Science - Minor, 1989 Wheaton College Norton, MA

Certifications:

Certified Medical Practice Executive, American College of Medical Practice Executives, MGMA

Board Certified Pediatric NP, American Nurse Credentialing Center Languages Fluent in English and Spanish

Jessica X. Hennessey, RN, MSN, CPNP, CMPE

CONTINUING EDUCATION SUMMARY

● MACRA NPRM Series: The Advanced APM track and its impact on your practice

● Medicare new payment system – Understanding the MACRA legislation

● Learn from Leaders: Looking Ahead-Top Ten Healthcare Trends for 2020

● Writing Effective Emails

● MU Course Updated for 2015 Final Rule

● Primary Care Leadership Summit 2015

● Optimal Documentation for Pediatrics: General Pediatric Medicine, 8/18/2015

● ICD-10 for the Physician's Office, 8/18/2015

● A Physician's Practical Guide to Culturally Competent Care, 2/10/2015

● New Evidence-Based Guidelines for Eating Disorders Issued, 2/10/2015

● Certified Meaningful Use Manager 4 day webinar

● Pharmacology: Management of Anxiety, Depression, & Bipolar Disorders, 2014

● Pharmacology: Management of Anxiety, Depression, & Bipolar Disorders, 7/28/2014

● Sunshine Act, 2013

● Central Billing Office, 2013

● Proper Use of CPT Guidelines, 2013

● Registering for PQRS Reporting and Understanding Issues, 2013

● Improving Your Practice with Meaningful Clinic Data, 2013

● Using A3 Problem Solving Within The Patient Centered Medical Home Initiative, 2013

● Overview of a Lean Journey within a Primary Care Setting, 2013

● Pharmacology for Advanced Practice Nurses Dermatology Webinar, 08/05 & 12/2013

● Partner in Care Knowledge Sharing Dinner, 10/3/2013

● Webinar: Using A3 Problem Solving Within the Patient-Centered Medical Home Initiative, 8/21/2013

● Webinar: Overview of A Lean Journey Within A Primary Care Setting, 8/14/2013

● Dermatologic Pharmacology Webinar, 8/5/13

● Using LEAN in Facility Design: Lessons Learned, 7/24/13

● Online certification course on Stage 1 and Stage 2, 7/19/13

● Patient centered Medical Home Neighbor, 7/18/13

● Denial Management, Field Tested Techniques, 7/18/13

● The advantage of MGMA data in Physician compensation, 7/10/13

● Incident to Billing (Live or On-Demand), 7/1/2013

● LEAN Facilities Design: LEAN Healthcare Approach, 6/26/13

● Lean Facilities Design: A Lean Healthcare Approach, 6/26/2013

● “Incident to” Billing, 6/25/13

● Payer Contracts-Gathering, Analyzing and Negotiating More Favorable Rates and Terms, 6/20/2013

● Payer Contracts- Gathering, Analyzing, Renegotiating, 5/16/13

● HIPAA Omnibus Rule- A practical approach for physicians, 3/21/13

● Streamlining your Revenue Cycle, 4/11/13

● Leadership for Physician Executives, 4/13/11

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