Front Desk Customer Service

Ayoub AHMIDOUCHE

Date of Birth : **/**/****

Phone : 009**********

Address Mail : ****************@*****.***

EDUCATION

**** – 2016 : Tourism diploma/ Specialized Institute Of Applied Hotel And Tourism,Mhamadia

2011 – 2013 : High School diploma / al wahda hight school / Taza, Morocco EXPERIENCE

2019 To current: FRONT DESK AGENT AT ROTANA / DOHA

Welcoming the guest, handling and processing check in and checkouts

Offering welcome drinks to the guest.

2017 – 2019 : FRONT DESK AGENT AT BARCELO / FES

Answer telephone calls and transfers these to guest rooms.

Ensure that guests are settled comfortably in their room’s makes necessary adjustments if needed.

2016 – 2017 : FRONT DESK AGENT AT SOFITEL / MARRAKECH

Manage room reservation using a computerized reservation system.

Welcome and greet guests with great courtesy

SKILLS

Able to provide excellent and friendly customer service

Demonstrated ability to work independently as well as in a team

Proficient MS office an opera system .

LANGUAGES

Arabic

French

English

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