JENNIFER N. MARCOTT

*** * ***** ****** ***** Barbara 93101 adgwlm@r.postjobfree.com 310-***-****

EDUCATION

Cornell University, Bachelor of Science from The School of Hotel Administration May 2018 Ithaca, NY Concentration: Services Marketing and Operations Management with focus in Beverage Management

• Related Courses: Integrated Marketing Communications and New Media for Hospitality Catering & Special Events Management Business Computing Managerial Accounting & Finance Marketing Management Branding & Brand Management Introduction to Wines (teaching assistant for 2017-2018) Advanced Food and Wine Pairing Hospitality Real Estate Restaurant Management Supply Chain Management Business & Hospitality Law PROFESSIONAL EXPERIENCE

Four Seasons Resort The Biltmore Santa Barbara Santa Barbara, CA Meetings & Events Coordinator May 2019-Present

• Managed incoming wedding, meeting, and social event inquiries through mediums including phone-line, email, Meeting Broker, and WeddingWire. Communicated directly with clients and event planners to create and process Catering Contracts and deposit payments often totaling over $150,000 per event. Provided direct assistance to managerial team to maintain all accounts through traces, creating/updating booking events, and preparation of banquet event orders and resumes. Compiled and distributed event documents such as banquet event orders, diagrams, and client resumes to resort-wide teams. Food and Beverage Manager In Training July 2018-May 2019

• The rotational program is designed to develop the operational management skills and style of the trainee. The rotations included the Resort Pool (Jul.-Sep.), Bella Vista Restaurant (Sep.-Nov.), and Coral Café & Tydes Restaurant (Dec.-May). Responsibilities include managing breakfast, lunch, and dinner service, planning all details of special/private events, executing menu changes, completing and submitting payroll, solving guest issues, and training staff on standards/menu knowledge. The Statler Hotel, Taverna Banfi Restaurant Ithaca, NY Hostess and Server January 2015-May 2018

• As a hostess, effectively dictated the greeting and seating of guests while working with a team of employees and managers to provide a lasting and memorable guest experience. As a server, ensured the set-up, delivery and presentation of meals to each guest was prompt and accurate. Worked in a close-knit environment to ensure satisfaction of guests and fellow employees. Aramark: Refreshment Services Los Angeles, CA

Rotational Intern Summer 2017

• Assisted in tasks such as examining inventory levels, making promotional material for the sales team, receiving/organizing incoming payments, sending out invoices to clients, cleaning up internal systems by discontinuing items, and correcting prices within company billing to reflect accurately charged amounts. In addition, managed the servicing of and relationship with a high profile client who is estimated to bring in a total of 200k in annual revenue. Terranea Resort (Destination Hotels), Catering Department Rancho Palos Verdes, CA Wedding Concierge Summer 2016

• Coordinated and assisted in the daily operations of the Catering and Conference Services Department. Directly involved in production of various resort events, a majority of which were weddings. Experienced the planning and walk through of design, culinary, layout/staging, PSAV, and overall timely execution of events. Helped to develop promotional material such as wedding packets, sample menus, and archiving previous notable event photographs. Terranea Resort (Destination Hotels), Nelson’s Restaurant Rancho Palos Verdes, CA Supervisor Summer 2014 & Summer 2015

• Supervised and trained restaurant staff, ensuring that all service procedures were completed to the company standards. Lead- by-example to foster a positive work environment and assisted staff when necessary. Solved guest complaints and ensured guest satisfaction. Participated in side projects including a server training manual and food plating guide. Greeted and seated guests. Set tables and maintained cleanliness of work areas. Anticipated and addressed guests’ service needs. Remained familiar with all resort services, functions, and policies.

LEADERSHIP & ORGANIZATIONS

Cornell Chapter of Delta Delta Delta Sorority

Vice President of Public Relations March 2015-March 2018

• Sought to continuously improve the chapter’s public relations by promotion of its brand and values. Provided a well-rounded image of the chapter through social media interfaces including Facebook, Tumblr, Instagram, and the chapter’s website. Produced numerous media campaigns for both philanthropy and recruitment. Managed 12 officers on a public relations team. Hotel School Ambassadors, Cornell University

Vice President of Marketing and Media March 2015-May 2018

Represented the Hotel School and fostered relationships with current students, prospective students, faculty, and alumni. Participated in Q&A panels, recruitment round tables, giving tours, admissions interviews, hosting companies, and overall promotion of the school. As VP of Marketing (Sep 2016), was in charge of creating media and marketing content. Helped manage and assist in the school’s online presence and outreach. CERTIFICATIONS

• California Food Handler Certificate (since 2013)

• Revinate: Certification in Hotel Industry Analytics (2015)

• Amadeus: Delphi and Meeting Broker Certified (2016)

• Skillful in SocialTables (2016) and OpenTable (2015)

• TiPs Certified (2016) and ServSafe Lab Certified (2016)

• Well versed in MS Office and Salesforce