SUMMARY

SKILLS

EXPERIENCE

LB LAWRENCETTA BARBER

adgwlj@r.postjobfree.com / H: 850-***-****

*** ****** *****, ***********, ** 32305

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [problem solving] solutions. Document processing

Employee training

Leadership trained

Superior communication skills

Organized

Inbound and outbound calling

Detail-oriented

Strong communication skills

Effective team player

Fluent in English

Dependable and reliable

Superior organization skills

Flexible schedule

Office equipment proficiency

Cheerful and energetic

Time management

Excellent multi-tasker

06/2014 - 04/2019

Compliance Officer / Florida Department of Agriculture and Consumer Services - Tallahassee, FL Carefully maintained and circulated filing documents and records to department heads. Studied regulations to ascertain all requirements and ensured that clients received the necessary training. Planned and executed compliance audits to check company policies, procedures and controls. Produced [40hrs] reports detailing compliance findings and recommendations for improvements. Facilitated adherence to all safety and regulatory objectives, including client-specific projects, training programs and personnel background checks.

Enforced regulations by reviewing federal and state laws to confirm compliance. Collected, input and analyzed information to make effective evaluations of company operations. Analyzed securities and insurance program registration documents. Adhered to deadlines in optimizing regulatory and operational performance. Developed organizational methods and policies, implementing training initiatives to deliver ongoing awareness of and compliance with established procedures.

Assessed internal documentation and communications, as well as public relations and advertising materials for compliance with company policies and legal requirements. Maintained and revised policy procedures for general operation of compliance program. Administrative Assistant / Disc Village Inc Tallahassee, FL Corresponded with customers via phone and email to direct customers to specific staff, answer general questions and provide excellent customer service through problem-solving. Directed incoming calls, faxes and mail to appropriate recipients to manage and disperse business EDUCATION AND TRAINING

communication.

Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.

Received incoming packages and mail, dispersed parcels and shipped outgoing items for team.N]J] Returned all emails and calls within [24] hours of receipt, providing high level of attention and service to [client]s. Fulfilled customer inquiries completely and efficiently using problem-solving skills and communication with staff. JAC Technician / Disc Village Inc - Tallahassee, FL 07/2009 - 09/2010 Verified and logged deadlines in response to daily inquiries and requests. Corresponded with customers via phone and email to direct customers to specific staff, answer general questions and provide excellent customer service through problem-solving. Pleasantly welcomed visitors, answered phone calls and maintained front reception desk. Directed incoming calls, faxes and mail to appropriate recipients to manage and disperse business communication.

Standardized department filing system to increase efficiency. Tagged, organized and stored physical files.

Adhered to security requirements by screening visitors, updating logs and issuing passes. Service Center Manager / Fast Payday Loans Inc. - Tallahassee, FL 01/2008 - 01/2009 Drafted and monitored employee contracts.

Managed day-to-day operations of the center, including scheduling, monitoring performance and creating daily reports.

Made or approved inventory and supply purchases.

Motivated a team of [8] workers to ensure fantastic services. Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty. Educated customers on variety of loan products and available credit options to promote valuable decision- making.

Worked with regulatory representatives to complete accurate filings and maintain compliance. Coordinated special update and conversion projects and monitored key performance metrics. Boosted customer base, acquiring new customers and identifying needs to deliver relevant products. Tallahassee Community College - Tallahassee, FL

Associate of Science: Health Information Technology Lively Technical Center - Tallahassee, FL 2010

Phlebotomist: Phlebotomy Technician